Providing Discounted Service Offerings to Customers Experiencing Reduced Service Availability
First Claim
Patent Images
1. A method comprising:
- receiving, by an application server, historical data for a customer of a telecommunication service provider, wherein the historical data indicates that the customer has experienced a reduced service availability from the telecommunication service provider;
based at least in part on the historical data, determining, by the application server, that the customer qualifies for a discounted service offering, the discounted service offering including at least an indication of an overall reduced service level; and
providing, by the application server, the discounted service offering to the customer.
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Abstract
An application server described herein receives historical data for a customer of a telecommunication service provider. The historical data may indicate that the customer has experienced reduced service availability from the telecommunication service provider. Based at least in part on the historical data, the application server may determine that the customer qualifies for a discounted service offering. The application server may then provide the discounted service offering to the customer.
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Citations
21 Claims
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1. A method comprising:
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receiving, by an application server, historical data for a customer of a telecommunication service provider, wherein the historical data indicates that the customer has experienced a reduced service availability from the telecommunication service provider; based at least in part on the historical data, determining, by the application server, that the customer qualifies for a discounted service offering, the discounted service offering including at least an indication of an overall reduced service level; and providing, by the application server, the discounted service offering to the customer. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. (canceled)
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13. One or more non-transitory computer-readable media having programming instructions stored thereon that, when executed by an application server, cause the application server to perform operations comprising:
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receiving historical data or current activity data for a customer of a telecommunication service provider; determining that the historical data or the current activity data match a reduced service availability profile, the reduced service availability profile reflecting historical data of one or more customers which indicates that the one or more customers have experienced reduced service availability from the telecommunication service provider; based at least in part on the determining that the historical data or the current activity data match the reduced service availability profile, determining that the customer qualifies for a discounted service offering, the discounted service offering including at least an indication of an overall reduced service level; and providing the discounted service offering to the customer. - View Dependent Claims (14, 15, 16, 17)
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18. An application server comprising:
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one or more processors; a memory device coupled to the one or more processors, the memory device storing computer-executable instructions that, when executed by the one or more processors, cause the one or more processors to; receive historical data for a customer of a telecommunication service provider, wherein the historical data indicates that the customer has experienced a reduced service availability from the telecommunication service provider; determine that the customer qualifies for a discounted service offering based at least in part on the historical data, the discounted service offering including at least an indication of an overall reduced service level; and provide the discounted service offering to the customer. - View Dependent Claims (19, 20, 21)
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Specification