SUGGESTING ACTIONS FOR EVALUATING USER PERFORMANCE IN AN ENTERPRISE SOCIAL NETWORK

• US 20160098490A1
• Filed: 10/03/2014
• Published: 04/07/2016
• Est. Priority Date: 10/03/2014
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Pola, Peda Venkateswarlu
• Granted Patent: US 10,095,797 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06Q 10/06398 Performance of employee with respect to a job function
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

Disclosed are systems, methods, and computer program products for suggesting actions for evaluating user performance in an enterprise social network. In some implementations, a server of the enterprise social network identifies a message configured to be published to a feed of the enterprise social network. The message may comprise textual input received from a client machine associated with a first user of the enterprise social network. The server determines that the textual input comprises information evaluating a second user associated with the enterprise social network. The server provides data for display at the client machine, the data comprising a prompt to the first user to include the information related to the second user in a performance evaluation record for the second user.

Claims

1. A system for suggesting actions for evaluating user performance in an enterprise social network, the system comprising:

a first database system hosting a performance management platform for managing evaluations of performance of users;

a second database system hosting an enterprise social network, the second database system storing records of the enterprise social network;

a first server associated with the performance management platform; and

a second server associated with the enterprise social network, the second server comprising one or more processors operable to;

identify a message configured to be published to a feed of the enterprise social network, the message comprising textual input received from a client machine associated with a first user of the enterprise social network;

determine that the textual input comprises information evaluating a second user associated with the enterprise social network; and

provide data for display at the client machine, the data comprising a prompt to the first user to include the information related to the second user in a performance evaluation record for the second user.

2. The system of claim 1, the one or more processors further operable to:

receive a first request from the client machine to provide a performance evaluation record for the second user, the first request comprising the information evaluating the second user; and

transmit to the first server a second request to create or update a performance evaluation record in the first database system based on the evaluating information.

3. The system of claim 2, wherein the first request further comprises contextual information from the feed related to the evaluating information, the created or updated performance evaluation record comprising the contextual information.

4. The system of claim 3, the message being a comment associated with a feed item of the feed, wherein the contextual information comprises feed item information displayed in the feed item or in one or more comments associated with the feed item.

5. The system of claim 2, wherein the second user is associated with a corresponding user account in the performance management platform, and wherein the performance evaluation record is associated with the corresponding user account.

6. The system of claim 1, wherein determining that the textual input comprises information related to the second user comprises identifying one or more designated keywords in the textual input.

7. The system of claim 1, wherein determining that the textual input comprises information related to the second user comprises discerning a meaning of the textual input using pattern recognition, the meaning indicating an evaluation of the performance of the second user.

8. The system of claim 1, wherein the message does not comprise a request by the first user to evaluate the performance of the second user.

9. The system of claim 8, the message being a comment associated with a feed item of the feed, the feed item including a status update attributed to the second user, the message being a communication pertaining to the second user.

10. The system of claim 1, wherein the performance management platform and the enterprise social network are both operated by the same service provider.

11. The system of claim 1, wherein the first database system is the second database system.

12. The system of claim 1, wherein the first server comprises one or more processors operable to:

receive a request for performance evaluation records associated with the second user; and

provide a plurality of performance evaluation records associated with the second user, the plurality of performance evaluation records comprising the created performance evaluation record.

13. A computer implemented method for suggesting actions for evaluating user performance in an enterprise social network, the method comprising:

identifying, at a server of the enterprise social network, a message configured to be published to a feed of the enterprise social network, the message comprising textual input received from a client machine associated with a first user of the enterprise social network;

determining that the textual input comprises information evaluating a second user associated with the enterprise social network; and

providing data for display at the client machine, the data comprising a prompt to the first user to include the information related to the second user in a performance evaluation record for the second user.

14. The method of claim 13, the method further comprising:

receiving, at the server, a first request from the client machine to provide a performance evaluation record for the second user, the first request comprising the information evaluating the second user; and

transmitting to the first server a second request to create or update a performance evaluation record in the first database system based on the evaluating information.

15. The method of claim 14, wherein the first request further comprises contextual information from the feed related to the evaluating information, the created or updated performance evaluation record comprising the contextual information.

16. The method of claim 13, wherein the message does not comprise a request by the first user to evaluate the performance of the second user.

17. A computer program product comprising computer-readable program code to be executed by one or more processors to suggest evaluation actions to a first user composing a message for a feed of an enterprise social network when retrieved from a non-transitory computer-readable medium, the program code comprising instructions configured to cause:

identifying, at a server of the enterprise social network, a message configured to be published to a feed of the enterprise social network, the message comprising textual input received from a client machine associated with a first user of the enterprise social network;

determining that the textual input comprises information evaluating a second user associated with the enterprise social network; and

providing data for display at the client machine, the data comprising a prompt to the first user to include the information related to the second user in a performance evaluation record for the second user.

18. The computer program product of claim 17, the instructions further configured to cause:

receiving, at the server, a first request from the client machine to provide a performance evaluation record for the second user, the first request comprising the information evaluating the second user; and

transmitting to the first server a second request to create or update a performance evaluation record in the first database system based on the evaluating information.

19. The computer program product of claim 18, wherein the first request further comprises contextual information from the feed related to the evaluating information, the created or updated performance evaluation record comprising the contextual information.

20. The computer program product of claim 17, wherein the message does not comprise a request by the first user to evaluate the performance of the second user.