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TECHNIQUES FOR PROCESSING CUSTOMER SERVICE TRANSACTIONS AT CUSTOMER SITE USING MOBILE COMPUTING DEVICE

  • US 20160098669A9
  • Filed: 11/28/2012
  • Published: 04/07/2016
  • Est. Priority Date: 05/11/1999
  • Status: Abandoned Application
First Claim
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1. A system for facilitating delivery comprising:

  • at least one server; and

    a plurality of mobile computing devices, each of the mobile computing devices including at least one interface for communicating with the at least one server, and a memory configured to store customer delivery data loaded from the at least one server,wherein each of the mobile computing devices is configured to assist a delivery courier in delivery of at least one customer order, which includes at least one ordered item, to at least one customer using the corresponding customer delivery data,wherein each of the mobile computing devices is configured to assist the delivery courier to execute an adjustment transaction to the at least one customer order while at a corresponding customer delivery stop using the corresponding mobile computing device, the adjustment transaction changing at least a portion of the at least one customer order, andwherein customer billing data is associated with the at least one customer order.

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