System and Method for Alerting a List of Multiple Recipients of a User's Request for Assistance

• US 20160099895A1
• Filed: 10/07/2014
• Published: 04/07/2016
• Est. Priority Date: 10/07/2014
• Status: Active Grant

• Current Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Original Assignee: AT&T Mobility II LLC (AT&T, Inc.)
• Inventors: Crawford, Jerry
• Granted Patent: US 9,781,063 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 12/1895 for short real-time information, e.g. alarms, notifications, alerts, updates
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/222 using geographical location information, e.g. messages transmitted or received in proximity of a certain spot or area
• CPC Class Codes: H04L 61/4594 Address books, i.e. directories containing contact information about correspondents telephone directories in user terminals H04M1/27453

Abstract

A request for assistance from a user employing a first user device is received. The request is converted into a plurality of formatted requests. Each formatted request is formatted for receipt by a respective recipient in the list of recipients. Each of the plurality of formatted requests is broadcasted to each respective recipient in the list of recipients. A location of the first user device is provided to each recipient in the list of recipients. An assistance response to the request is received. The assistance response is sent by a particular recipient in the list of recipients. A message is broadcasted to each recipient in the list of recipients, other than the particular recipient, indicating that the particular recipient provided the assistance response. Upon receiving an update message from the particular recipient, the update message is broadcasted to each recipient in the list of recipients other than the particular recipient.

Claims

1. A method comprising:

receiving a request for assistance from a user employing a first user device;

converting the request into a plurality of formatted requests, each formatted request formatted for receipt by a respective recipient in the list of recipients;

broadcasting each of the plurality of formatted requests to each respective recipient in the list of recipients;

providing a location of the first user device to each recipient in the list of recipients;

receiving an assistance response to the request, the assistance response sent by a particular recipient in the list of recipients;

broadcasting a message to each recipient in the list of recipients, other than the particular recipient, indicating that the particular recipient provided the assistance response; and

upon receiving an update message from the particular recipient, broadcasting the update message to each recipient in the list of recipients other than the particular recipient.

2. The method of claim 1, further comprising:

locking out communication with each recipient in the list of recipients other than the particular recipient to prevent additional duplicate assistance responses.

3. The method of claim 2, further comprising:

receiving an indication that the particular recipient has not completed assisting the user;

unlocking communication with each recipient in the list of recipients other than the particular recipient; and

receiving a second assistance response to the request sent by a second recipient in the list of recipients.

4. The method of claim 1, wherein the assistance response is received within a specified time.

5. The method of claim 1, wherein the particular recipient is employing a second user device, the method further comprising:

determining traveling directions from the location of the first user device to a location of the second user device; and

providing the traveling directions to the particular recipient.

6. The method of claim 1, wherein the request for assistance is a request for help and wherein one of the recipients of the list of recipients is an emergency authority.

7. The method of claim 1, wherein a portion of the list of recipients is included in a core network, the method further comprising:

expanding the core network to include additional recipients;

broadcasting each of the plurality of formatted requests to a respective recipient of the additional recipients; and

if a response to the request is not received, expanding the core network to include more recipients in addition to the additional recipients.

8. An apparatus comprising:

a processor; and

a memory to store computer program instructions, the computer program instructions when executed on the processor cause the processor to perform operations comprising;

receiving a request for assistance from a user employing a first user device;

converting the request into a plurality of formatted requests, each formatted request formatted for receipt by a respective recipient in the list of recipients;

broadcasting each of the plurality of formatted requests to each respective recipient in the list of recipients;

providing a location of the first user device to each recipient in the list of recipients;

receiving an assistance response to the request, the assistance response sent by a particular recipient in the list of recipients;

broadcasting a message to each recipient in the list of recipients, other than the particular recipient, indicating that the particular recipient provided the assistance response; and

upon receiving an update message from the particular recipient, broadcasting the update message to each recipient in the list of recipients other than the particular recipient.

9. The apparatus of claim 8, the operations further comprising:

locking out communication with each recipient in the list of recipients other than the particular recipient to prevent additional duplicate assistance responses.

10. The apparatus of claim 9, the operations further comprising:

receiving an indication that the particular recipient has not completed assisting the user;

unlocking communication with each recipient in the list of recipients other than the particular recipient; and

receiving a second assistance response to the request sent by a second recipient in the list of recipients.

11. The apparatus of claim 8, wherein the assistance response is received within a specified time.

12. The apparatus of claim 8, wherein the particular recipient is employing a second user device, the operations further comprising:

determining traveling directions from the location of the first user device to a location of the second user device; and

providing the traveling directions to the particular recipient.

13. The apparatus of claim 8, wherein the request for assistance is a request for help and wherein one of the recipients of the list of recipients is an emergency authority.

14. The apparatus of claim 8, wherein a portion of the list of recipients is included in a core network, the operations further comprising:

expanding the core network to include additional recipients;

broadcasting each of the plurality of formatted requests to a respective recipient of the additional recipients; and

if a response to the request is not received, expanding the core network to include more recipients in addition to the additional recipients.

15. A computer readable medium storing computer program instructions, which, when executed on a processor, cause the processor to perform operations comprising:

receiving a request for assistance from a user employing a first user device;

converting the request into a plurality of formatted requests, each formatted request formatted for receipt by a respective recipient in the list of recipients;

broadcasting each of the plurality of formatted requests to each respective recipient in the list of recipients;

providing a location of the first user device to each recipient in the list of recipients;

receiving an assistance response to the request, the assistance response sent by a particular recipient in the list of recipients;

broadcasting a message to each recipient in the list of recipients, other than the particular recipient, indicating that the particular recipient provided the assistance response; and

upon receiving an update message from the particular recipient, broadcasting the update message to each recipient in the list of recipients other than the particular recipient.

16. The computer readable medium of claim 15, the operations further comprising:

locking out communication with each recipient in the list of recipients other than the particular recipient to prevent additional duplicate assistance responses.

17. The computer readable medium of claim 16, the operations further comprising:

receiving an indication that the particular recipient has not completed assisting the user;

unlocking communication with each recipient in the list of recipients other than the particular recipient; and

receiving a second assistance response to the request sent by a second recipient in the list of recipients.

18. The computer readable medium of claim 15, wherein the assistance response is received within a specified time.

19. The computer readable medium of claim 15, wherein the particular recipient is employing a second user device, the operations further comprising:

determining traveling directions from the location of the first user device to a location of the second user device; and

providing the traveling directions to the particular recipient.

20. The computer readable medium of claim 15, wherein the request for assistance is a request for help and wherein one of the recipients of the list of recipients is an emergency authority.