INTEGRATING CUSTOMIZED USER EXPERIENCES

• US 20160103856A1
• Filed: 10/12/2014
• Published: 04/14/2016
• Est. Priority Date: 10/12/2014
• Status: Abandoned Application

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Isaacs, Charlie
• Application Number:
  US14/512,435
• Publication Number:
  US 20160103856A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/24565 Triggers; Constraints
• CPC Class Codes: G06F 16/24575 using context
• CPC Class Codes: H04L 67/306 User profiles

Abstract

Disclosed are some examples of systems, apparatus, methods and storage media for generating and integrating experiences for a user to provide an amalgamated experience. In some implementations, a system includes an experience-generating platform configured to receive event data indicating the occurrence of an event; determine whether one or more triggers are satisfied based on the event data; when a one of the triggers is satisfied, identify a next one of the activities; and when a last one of the triggers is satisfied or a last one of the activities is determined to completed, determine that the experience has ended and identify a next activity associated with a next experience.

Claims

1. A system comprising:

a database system storing;

a first experience data object associated with a first organization and including first experience data defining a first experience for the user, the first experience data including;

activity data for one or more first activities associated with the first experience, and

trigger data defining one or more first triggers each defining a start or an end of a corresponding one of the first activities;

a second experience data object associated with a second organization and including second experience data defining a second experience for the user, the second experience data including;

activity data for one or more second activities associated with the second experience, and

trigger data defining one or more second triggers each defining

a start or an end of a corresponding one of the second activities; and

one or more processors operable to;

receive event data indicating the occurrence of an event;

determine whether one or more of the first or the second triggers are satisfied based on the event data;

when a one of the first triggers is satisfied, identify a next one of the first activities;

when a one of the second triggers is satisfied, identify a next one of the second activities; and

when a last one of the first triggers is satisfied or a last one of the first activities is determined to completed, determine that the first experience has ended and identify a first one of the second activities.

2. The system of claim 1, the one or more processors being further operable to, responsive to identifying a next one of the first or the second activities, provide a corresponding notification to the user to facilitate the next one of the first or the second activities.

3. The system of claim 1, the one or more processors being further operable to, responsive to identifying a next one of the first or the second activities, provide a corresponding notification to the respective first or the second organization to facilitate the next one of the first or the second activities.

4. The system of claim 1, the one or more processors being further operable to receive option data indicating that the user has selected to opt in to having the first and the second experiences generated for the user by the respective first and second organizations.

5. The system of claim 1, the event data including location data associated with a one of the first or the second activities.

6. The system of claim 1, the event data including authentication data associated with a one of the first or the second activities.

7. The system of claim 1, the one or more processors being further operable to determine an identity of the first user based on the event data and to access the first or the second experience data object based on the identify.

8. The system of claim 1, the one or more processors being further operable to:

determine whether to modify one or more of the first or the second activities based on the event data; and

modify one or more of the first or the second activities based on the event data.

9. A system comprising:

a database system; and

one or more processors operable to;

receive first experience data from a first organization defining a first experience for a user, the first experience data including activity data for one or more first activities associated with the first experience;

determine one or more first triggers each defining a start or an end of a corresponding one of the first activities;

generate or update a first experience data object to include the first experience data and the one or more first triggers;

store the first experience data object in the database system;

receive second experience data from a second organization defining a second experience for the user, the second experience data including activity data for one or more second activities associated with the second experience;

determine one or more second triggers each defining a start or an end of a corresponding one of the second activities;

generate or update a second experience data object to include the second experience data and the one or more second triggers;

store the second experience data object in the database system;

map the first experience data object and the second experience data object to reconcile the first and the second triggers;

determine one or more third triggers each defining a start or an end of a corresponding one of the first or the second experiences.

10. The system of claim 9, the one or more third triggers including one or more of the first triggers or one or more of the second triggers.

11. The system of claim 9, the one or more processors being further operable to provide an interface to the user enabling the user to opt in to having the first and the second experiences generated for the user by the respective first and second organizations.

12. The system of claim 9, the one or more processors being further operable to provide an interface to each of the first and the second organizations, the interface enabling the respective organization to:

enter or access information about the user; and

customize the first and the second experiences for the user based on the information about the user.

13. The system of claim 12, the interface further enabling the respective one of the first and the second organizations to define or select the one or more activities for the respective one of the first and the second experiences.

14. The system of claim 12, the interface further enabling the respective one of the first and the second organizations to define or select the one or more triggers for the respective one of the first and the second experiences.

15. The system of claim 9, the one or more processors being further operable to:

receive a request from the first organization to subscribe to data published by the second organization; and

subscribe the first organization to the data published by the second organization.

16. A computer-implemented method comprising:

receiving first experience data defining a first experience for a user, the first experience data including;

activity data for one or more first activities associated with the first experience, and

trigger data defining one or more first triggers each defining a start or an end of a corresponding one of the first activities;

receiving second experience data defining a second experience for the user, the second experience data including;

activity data for one or more second activities associated with the second experience, and

trigger data defining one or more second triggers each defining a start or an end of a corresponding one of the second activities;

receiving event data indicating the occurrence of an event;

determining whether one or more of the first or the second triggers are satisfied based on the event data; and

when a one of the first triggers is satisfied, identify a next one of the first activities;

when a one of the second triggers is satisfied, identify a next one of the second activities; and

when a last one of the first triggers is satisfied or a last one of the first activities is determined to completed, determine that the first experience has ended and identify a first one of the second activities.

17. The method of claim 16, further including, responsive to identifying a next one of the first or the second activities, providing a corresponding notification to the user to facilitate the next one of the first or the second activities.

18. The method of claim 16, further including, responsive to identifying a next one of the first or the second activities, providing a corresponding notification to the respective first or the second organization to facilitate the next one of the first or the second activities.

19. The method of claim 16, further including receiving option data indicating that the user has selected to opt in to having the first and the second experiences generated for the user by the respective first and second organizations.

20. The method of claim 16, the event data including location data associated with a one of the first or the second activities.

21. The method of claim 16, the event data including authentication data associated with a one of the first or the second activities.

22. The method of claim 16, further including:

determining whether to modify one or more of the first or the second activities based on the event data; and

modifying one or more of the first or the second activities based on the event data.

30. The method of claim 16, further including:

receiving a request from the first organization to subscribe to data published by the second organization; and

subscribing the first organization to the data published by the second organization.

23. A computer-implemented method comprising:

receiving first experience data from a first organization defining a first experience for a user, the first experience data including activity data for one or more first activities associated with the first experience;

determining one or more first triggers each defining a start or an end of a corresponding one of the first activities;

generating or updating a first experience data object to include the first experience data and the one or more first triggers;

storing the first experience data object in the database system;

receiving second experience data from a second organization defining a second experience for the user, the second experience data including activity data for one or more second activities associated with the second experience;

determining one or more second triggers each defining a start or an end of a corresponding one of the second activities;

generating or updating a second experience data object to include the second experience data and the one or more second triggers;

storing the second experience data object in the database system;

mapping the first experience data object and the second experience data object to reconcile the first and the second triggers; and

determining one or more third triggers each defining a start or an end of a corresponding one of the first or the second experiences.

24. The method of claim 23, the one or more third triggers including one or more of the first triggers or one or more of the second triggers.

25. The method of claim 23, further including providing an interface to the user enabling the user to opt in to having the first and the second experiences generated for the user by the respective first and second organizations.

26. The method of claim 23, further including providing an interface to each of the first and the second organizations, the interface enabling the respective organization to:

enter or access information about the user; and

customize the first and the second experiences for the user based on the information about the user.

27. The method of claim 26, the interface further enabling the respective one of the first and the second organizations to define or select the one or more activities for the respective one of the first and the second experiences.

28. The method of claim 26, the interface further enabling the respective one of the first and the second organizations to define or select the one or more triggers for the respective one of the first and the second experiences.

29. The method of claim 28, the interface further enabling the respective one of the first and the second organizations to define or select one or more events associated with respective ones of the one or more triggers.