CONTACT CENTER DELIVERY IN-BUILDING HOMING SERVICE
First Claim
1. A delivery device, comprising:
- a first communication interface operable to receive at least a first location for an item for delivery and a broadcast identifier associated with a customer communication device placing the order;
a navigation component operable to direct the delivery device, with the item for delivery, to the first location and deliver the item therein;
a broadcasted identifier detection module operable to receive a broadcasted signal and determine if the broadcast signal comprises the broadcasted identifier and a source of the broadcast identifier; and
upon determining the broadcasted identifier has been received, the navigation component is further operable to refine the first delivery location to be a second delivery location in accord with the source of the broadcasted identifier.
14 Assignments
0 Petitions
Accused Products
Abstract
The delivery of goods to a customer comprises a substantial portion of human activity. To correct address errors and/or to more precisely locate delivery locations, systems are provided to assist human, human operated vehicle, or autonomous vehicles to locate a delivery point. Often the location of a delivery point is inaccurate or imprecise. GPS and other coordinate systems often fail or are imprecise without an unobstructed view of the sky. Even with coordinates available, the delivery point may be different from the coordinates or, more commonly, coordinates that are different from some standard point within a postal address associated with the coordinates. Providing a delivery system that utilizes a broadcasted identifier, such as an identifier associated with the order of the item, the delivery of the item may be made proximate to the source of the broadcasted identifier or further refined using the broadcasted identifier as a reference.
36 Citations
20 Claims
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1. A delivery device, comprising:
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a first communication interface operable to receive at least a first location for an item for delivery and a broadcast identifier associated with a customer communication device placing the order; a navigation component operable to direct the delivery device, with the item for delivery, to the first location and deliver the item therein; a broadcasted identifier detection module operable to receive a broadcasted signal and determine if the broadcast signal comprises the broadcasted identifier and a source of the broadcast identifier; and upon determining the broadcasted identifier has been received, the navigation component is further operable to refine the first delivery location to be a second delivery location in accord with the source of the broadcasted identifier. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A customer communication device, comprising:
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a network interface operable to facilitate a communication between the customer communication device and a contact center over a network; a transmitter operable to broadcast a network identifier associated with the communication between the customer communication device and the contact center; a user interface, operable to place an order for an item for delivery from a user and cause the network interface to broadcast the order to the contact center, wherein the order comprises a first delivery location and the network identifier; and wherein the transmitter is further operable to broadcast the network identifier for reception by a delivery vehicle operable to deliver the item to the first delivery location and in accord with the location of the transmitter.
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- 12. The customer communication device of claim 12, wherein the network interface is further operable to broadcast the network identifier to the delivery vehicle upon the delivery vehicle approaching the first delivery location.
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15. A contact center, comprising:
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a network interface operable to facilitate electronic communication between the contact center and a customer communication device utilized for placing an order on behalf of a customer for an item for delivery; an order processing component operable to receives the order from the customer communication device comprising an item for delivery, a first delivery location, and a broadcasted identifier associated with the customer communication device; and a delivery device dispatch module operable to provide a delivery device with the first location and the broadcast identifier and wherein the delivery device is operable to approach the first delivery location and refine the first delivery location to be a second delivery location in accord with the delivery device determining the source of the broadcasted identifier. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification