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TRANSACTION QUEUING

  • US 20160110675A1
  • Filed: 12/21/2015
  • Published: 04/21/2016
  • Est. Priority Date: 11/30/2012
  • Status: Active Grant
First Claim
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1. An apparatus for performing preliminary work associated with a transaction, the apparatus comprising:

  • at least one memory;

    at least one processor; and

    a module stored in the at least one memory, executable by the at least one processor, and configured to cause the at least one processor to;

    communicate with a mobile device of a user to identify the user;

    access information associated with the user stored in an electronic storage device, the information comprising information associated with the user'"'"'s account including transactions previously executed by the user at the facility;

    determine, either from information stored on the mobile device of the user or from the information stored in the electronic storage device, an intended transaction to be executed by the user at the facility at a user-defined time;

    receive via the mobile device of the user, information associated with an intended transaction to be executed by the user at the facility at a user-defined time;

    transmit information associated with the intended transaction to an agent at the facility;

    determine preliminary work associated with the intended transaction that can be performed prior to the user-defined time;

    automatically perform the preliminary work associated with the intended transaction, the preliminary work being performed based on information associated with the user or the user'"'"'s account;

    receive an input from the mobile device of the user, via a transaction interface on the mobile device, to perform at least a portion of the intended transaction when the user approaches the agent to perform the intended transaction, wherein at least a portion of the intended transaction is performed based on the preliminary work being completed, wherein receiving further comprises establishing a connection between a computing device of the agent and the mobile device of the user;

    emulate the transaction interface associated with the mobile device of the user on the computing device of the agent, thereby enabling the agent and the user to view the transaction interface associated with the mobile device of the user on the computing device of the agent;

    receive an input from the computing device of the agent to demonstrate at least a portion of the intended transaction to the user, wherein at least a portion of the intended transaction is configured to be demonstrated on the transaction interface associated with the mobile device of the user emulated on the computing device of the agent;

    determine that the user has performed at least a portion of the intended transaction but is unable to complete performing the intended transaction;

    generate a bookmark indicating a point of continuity for the user to continue performing a at least a portion of the remaining intended transaction, wherein generating further comprises storing at least the portion of the intended transaction performed by the user and the preliminary work for the transaction in a remote financial institution server; and

    transmit the bookmark to the mobile device of the user.

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