SYSTEMS AND METHODS FOR MONITORING MESSAGING APPLICATIONS FOR COMPLIANCE WITH A POLICY

• US 20160112355A1
• Filed: 09/24/2015
• Published: 04/21/2016
• Est. Priority Date: 11/05/2008
• Status: Active Grant

• Current Assignee: CommVault Systems Incorporated
• Original Assignee: CommVault Systems Incorporated
• Inventors: Pamidiparthi, Sandeep Naidu
• Granted Patent: US 10,091,146 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/116 Details of conversion of file system types or formats
• CPC Class Codes: G06F 16/258 Data format conversion from or to a database
• CPC Class Codes: G06F 40/151 Transformation
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 51/063 Content adaptation, e.g. replacement of unsuitable content
• CPC Class Codes: H04L 51/214 using selective forwarding

Abstract

The present inventions relate systems and methods for monitoring and managing electronic messages in one or more computer networks. More particularly, the systems and methods of the present invention provide a substantially global or unified approach to messaging management within one or more computer networks that allows network administrators or other authorized users to define and identify electronic messages of interest within the network and store selected messages such that they can be retrieved and examined in connection with an audit or other inquiry.

Claims

1. (canceled)

2. A system comprising:

a plurality of first computing devices comprising computer hardware;

a graphical user interface (GUI) configured to provide input functionality allowing a user to specify criteria for identifying messages of interest among a plurality of messages communicated between the first computing devices during one or more messaging sessions; and

a second computing device comprising computer hardware, executing a compliance agent, and in communication with the first computing devices, the compliance agent configured to;

monitor messages within the messaging sessions;

for a first monitored message of the messages monitored within the messaging sessions, where the first monitored message includes an audio or video data portion, convert the audio or video data portion to converted text;

prior to storage of the first monitored message in a storage destination specified in a compliance policy, process the converted text to identify the first monitored message as one of one or more identified messages of interest within the messaging sessions; and

direct storage of the first monitored message to the storage destination specified in the compliance policy.

3. The system of claim 2, further comprising a Session Initiation Protocol (SIP) server configured to initiate and administer the messaging sessions.

4. The system of claim 2 wherein the first monitored message is identified as one of the one or more identified messages of interest prior to storage of the first monitored message in the storage destination specified in the compliance policy.

5. The system of claim 2, wherein the system further comprises a speech recognition module configured to convert the audio or video data portion into the converted text.

6. The system of claim 2, wherein the compliance policy specifies a confidentiality designation for the one or more identified messages of interest.

7. The system of claim 2, wherein the one or more identified messages of interest are conveyed by a public switched telephone network (PSTN) or a private branch exchange (PBX) network and controlled by a data network.

8. The system of claim 2, wherein the compliance agent is further configured to determine that text associated with the first monitored message is not in a file format type specified in the compliance policy, and to convert the text associated with the first monitored message into the specified file format type.

9. The system of claim 8, wherein the specified file format type includes an American Standard Code for Information Interchange (ASCII).

10. The system of claim 8, wherein the compliance agent is configured to convert the text associated with the first monitored message from one or more of:

MS Word to WordPerfect;

WordPerfect to MS Word;

MS Word to ASCII; and

WordPerfect to text.

11. The system of claim 2, wherein the compliance agent includes a Session Initiation Protocol User Agent or Session Initiation Protocol User Agent Client.

12. The system of claim 2, further comprising a de-duplicating agent configured to de-duplicate the first monitored message in storage.

13. The system of claim 2, wherein the compliance policy incorporates legal or regulatory requirements.

14. A method of processing electronic messages, comprising:

providing a graphical user interface (GUI) configured to allow a user to specify criteria for identifying messages of interest among a plurality of messages communicated between a plurality of first computing devices during one or more messaging sessions;

with at least one computing device comprising computer hardware;

monitoring messages within the messaging sessions;

for a first monitored message of the messages monitored within the message sessions, where the first monitored message includes an audio or video data portion, converting the audio or video data portion to converted text;

processing the converted text;

based at least in part on said processing, identifying the first monitored message as one of one or more identified messages of interest within the messaging sessions; and

storing the first monitored message to one or more storage destinations specified in the compliance policy.

15. The method of claim 14, further comprising conveying the one or more identified messages of interest over a public switched telephone network (PSTN) or a private branch exchange (PBX) network and controlling the one or more identified messages, at least in part, with a data network.

16. The method of claim 14, further comprising determining that text associated with the first monitored message is not in a file format type specified in the compliance policy, and converting the text associated with the first monitored message into the specified file format type.

17. The method of claim 16, wherein the specified file format type is MS Word, WordPerfect, or American Standard Code for Information Interchange (ASCII).

18. The method of claim 14, further comprising de-duplicating the first monitored message.

19. One or more non-transitory computer-usable media having stored therein computer-usable instructions that, when executed by one or more computing devices comprising computer hardware, cause the one more computing devices to:

provide a graphical user interface (GUI) including input functionality allowing a user to specify criteria for identifying messages of interest among a plurality of messages communicated between a plurality of first computing devices during one or more messaging sessions;

monitor the messaging sessions;

for a first monitored message of the messages monitored within the messaging sessions, the first monitored message including an audio or video data portion, convert the audio or video data portion to converted text;

process the converted text;

based at least in part on said processing, identify the first monitored message as a first identified message of one or more identified messages of interest within the messaging sessions; and

store the first monitored message to one or more storage destinations specified in the compliance policy.