SYSTEM AND METHOD OF PROVIDING SOCIAL CALLER ID AND CALLER RATING ON WEB CALLS

• US 20160119470A1
• Filed: 12/31/2015
• Published: 04/28/2016
• Est. Priority Date: 12/05/2013
• Status: Active Grant

• Current Assignee: Avaya LLC (Avaya Incorporated), Avaya Management L.P. (Avaya Incorporated)
• Original Assignee: Avaya Incorporated
• Inventors: Nezarati, Mohammad, Dingwall, Bryan
• Granted Patent: US 10,230,839 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/65 Network streaming protocols, e.g. real-time transport protocol [RTP] or real-time control protocol [RTCP]
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile

Abstract

A method is provided for providing caller ID for a caller. An indication is received from a social networking site on which a caller has a profile that the caller has signed into the social networking site. A request is received from the caller to place a call to a callee. The system automatically associates at least one aspect of the caller'"'"'s profile from the social networking site with the call request. The system then signals to the callee that there is a new call by displaying the call request with the at least one aspect of the caller'"'"'s profile from the social networking site. A method is also provided for enhancing a callee'"'"'s control over receiving a call. A method is also provided for facilitating web calling by a caller.

Claims

1-17. -17. (canceled)

18. A method of facilitating web calling by a caller, comprising:

providing an interface whereby a callee can associate at least one aspect of the callee'"'"'s profile from a social networking site with the callee'"'"'s phone number or calling address;

creating a link for the callee, the appearance of which includes the at least one aspect of the callee'"'"'s profile; and

enabling the callee to paste or embed the link into an email or a web page, such that actuation of the link by a caller initiates a web call to the callee'"'"'s phone number or calling address.

19. The method of claim 18, wherein the link is a web-accessible link.

20. The method of claim 18, wherein the link is stored with the callee'"'"'s profile.

21. The method of claim 20, wherein the link is updated automatically as the callee'"'"'s profile on the social networking site is updated.

22. The method of claim 18, further comprising enabling the callee to provide a photo or acquiring a photo of the callee for association with the callee'"'"'s phone number or calling address.

23. The method of claim 18, wherein the web call is a voice or video call over WebRTC.