System for Providing Centralized Connected Vehicle Services

• US 20160119767A1
• Filed: 10/22/2015
• Published: 04/28/2016
• Est. Priority Date: 10/27/2014
• Status: Abandoned Application

• Current Assignee: Sirius XM Connected Vehicle Services Inc. (Liberty Media Corporation)
• Original Assignee: Sirius XM Connected Vehicle Services Inc. (Liberty Media Corporation)
• Inventors: Polit, Peter Paul, Farrell, Tod, Cady, James A., Bowen, Blake Alan, Danielsson, Dennie Bengt-Ake
• Application Number:
  US14/919,895
• Publication Number:
  US 20160119767A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/12 Language recognition, selection or translation arrangements
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04W 4/026 using orientation information, e.g. compass
• CPC Class Codes: H04W 4/44 for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/50 for emergency connections

Abstract

A system for providing centralized connected vehicle services includes a vehicle communicating through a communications device that is a wireless access device embedded within the vehicle and/or a mobile wireless access device, the communications device transmitting at least one of language data from the vehicle indicating a language spoken by a customer within the vehicle and a voice call from the wireless access device. A central call center is communicatively connected to at least one of the vehicle and the wireless access device. A central computer server is co-located with the central call center, communicatively connected to the central call center, facilitates the voice call with the wireless access device, and automatically routes the voice call to the central call center. The central call center automatically plays a recorded message through the central computer server to the wireless access device in the language of the customer.

Claims

1. A system for providing centralized connected vehicle services, comprising:

a vehicle communicating through a communications device at least one of;

being a wireless access device embedded within the vehicle; and

being a mobile wireless access device;

the communications device transmitting at least one of;

language data from the vehicle indicating a language spoken by a customer within the vehicle; and

a voice call from the wireless access device;

a central call center communicatively connected to at least one of the vehicle and the wireless access device; and

a central computer server;

co-located with the central call center;

communicatively connected to the central call center;

facilitating the voice call with the wireless access device; and

automatically routing the voice call to the central call center;

the central call center automatically playing a recorded message through the central computer server to the wireless access device in the language of the customer.