CUSTOMER CONFIGURABLE SUPPORT SYSTEM
First Claim
1. A customer configurable support system, comprising:
- a memory configured to store control data, the control data indicating a configuration for each a plurality of customer systems, the memory further configured to store production data, the production data comprising data used by each of the plurality of customer systems to control the operation of at least one configurable component for each of the plurality of customer systems; and
a processor communicatively coupled to the memory, the processor configured to;
receive work package data, the work package data including a first update to at least one of the control data and the production data stored in the memory;
receive a selection of at least a subset of the plurality of customer system to receive the work package data; and
transmit the work package data to the selected plurality of customer systems.
1 Assignment
0 Petitions
Accused Products
Abstract
A customer configurable support system and methods for controlling the same are provided. The customer configurable support system, for example, may include, but is not limited to, a memory configured to store control data and production data, the production data comprising data used by each of the plurality of customer systems to control the operation of at least one configurable component for each of the plurality of customer systems, and a processor communicatively coupled to the memory, the processor configured to receive work package data, the work package data including a first update to at least one of the control data and the production data stored in the memory, receive a selection of at least a subset of the plurality of customer system to receive the work package data, and transmit the work package data to the selected plurality of customer systems.
-
Citations
20 Claims
-
1. A customer configurable support system, comprising:
-
a memory configured to store control data, the control data indicating a configuration for each a plurality of customer systems, the memory further configured to store production data, the production data comprising data used by each of the plurality of customer systems to control the operation of at least one configurable component for each of the plurality of customer systems; and a processor communicatively coupled to the memory, the processor configured to; receive work package data, the work package data including a first update to at least one of the control data and the production data stored in the memory; receive a selection of at least a subset of the plurality of customer system to receive the work package data; and transmit the work package data to the selected plurality of customer systems. - View Dependent Claims (2, 3, 4, 5)
-
-
6. A method for controlling a customer configurable support system, comprising:
-
receiving, by a processor of an administrator system communicatively coupled to a plurality of customer systems, work package data, the work package data including at least one update for a configurable component in at least one of the plurality of customer systems; receiving, by the processor of the administrator system, a selection of the customer systems to receive the work package data; transmitting, by the processor of the administrator system to a processor of the selected customer systems, the work package data; storing, by the processor of the selected customer systems, the work package data in memory; receiving, by the processor of the selected customer systems, an approval, rejection or modification for each of the at least one updates; and updating, by the processor of the selected customer systems, control data indicating a configuration for each a plurality of customer systems and production data comprising data used by each of the plurality of customer systems to control the operation of the configurable component based upon the received approval, rejection or modification for each of the at least one updates. - View Dependent Claims (7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A customer system in a customer configurable support system, comprising:
-
a plurality of configurable components; a memory configured to store control data, the control data indicating a hardware and software configuration of the plurality of configurable components, the memory further configured to store production data, the production data comprising data used to control operation of at least one of the plurality of configurable components; and a processor communicatively coupled to the memory, the processor configured to; receive, from an administrator system, work package data, the received work package data including at least one update to at least one of the control data and production data stored in the memory; receive an approval, rejection or modification to each of the at least one updates in the received work package data; and transmitting to the administration system updated work package data based upon the approval, rejection or modification to each of the at least one updates in the received work package data. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification