System for Incentivizing Customer Loyalty Using Monthly and Annual Awards

• US 20160125448A1
• Filed: 01/11/2016
• Published: 05/05/2016
• Est. Priority Date: 11/15/2011
• Status: Abandoned Application

• Current Assignee: Paul G. Begum
• Original Assignee: Paul G. Begum
• Inventors: Begum, Paul G.
• Application Number:
  US14/992,807
• Publication Number:
  US 20160125448A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 7/588 Random number generators, i.e. based on natural stochastic processes
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems

Abstract

Customer loyalty to a retailer is incentivized using awards. Customers are incentivized to shop at a particular retail store by offering awards such as coupons or points redeemable for coupons to customers that have visited the retail store during a specified time period. A drawing or lottery can be used to select one or more winners of an award for each specified time period. Awards can be transmitted to a customer'"'"'s mobile phone where the customer can redeem them upon purchasing a product.

Claims

1. One or more computer storage media storing computer executable instructions which when executed by one or more processors of a portable computer device perform a method for participating in an award drawing, the method comprising:

displaying a user interface on a portable computer device, the user interface including a first user interface element that allows a user of the portable computer device to register a visit to a retail store when the portable computer device is located within a specified proximity to the retail store;

receiving user input that selects the first user interface element while the portable computer device is within the specified proximity to a first retail store;

in response to the selection of the first user interface element, transmitting a first notification to a server computer system, the first notification identifying the portable computer device and the first retail store;

recording the activation of the portable computer device at the retail stores and allocating points for use; and

aggregating the points for participation in a monthly reward program.

2. The one or more computer storage media of claim 1, further comprising:

determining the location of the portable computer device when the user input is received using GPS data detected by the portable computer device; and

using the determined location to generate the first notification.

3. The one or more computer storage media of claim 1, wherein the user input includes an identification of the first retail store.

4. The one or more computer storage media of claim 1, further comprising:

in response to the selection of the first user interface element and prior to transmitting the first notification, receiving input to the portable computer device by scanning a barcode, the barcode providing an identifier of the first retail store to be included in the first notification.

5. The one or more computer storage media of claim 1, further comprising:

in response to receiving the second notification, playing an audible sound to indicate that the user has won the drawing.

6. The one or more computer storage media of claim 1, further comprising:

receiving user input that requests that the one or more coupons be redeemed; and

sending the one or more coupons to a computer system.

7. The one or more computer storage media of claim 6, wherein the computer system comprises a point of sale computer system at the first retail store.

8. The one or more computer storage media of claim 6, wherein the computer system is the server computer system.

9. The one or more computer storage media of claim 1, wherein the portable computer device is a mobile phone.

10. The one or more computer storage media of claim 9, further comprising:

receiving user input that selects the first user interface element while the mobile phone is within the specified proximity to a second retail store; and

in response to the selection of the first user interface element, transmitting a third notification to the server computer system, the third notification identifying the mobile phone and the second retail store.

11. The one or more computer storage media of claim 1, further comprising:

displaying a notification of a current or upcoming drawing;

receiving user input that requests that a response to the notification be generated;

receiving user input that specifies one or more products for which the customer desires coupons; and

generating and sending a notification that identifies the one or more specified products to the server computer system.

19. The one or more computer storage media of claim 11, further comprising:

receiving user input that selects the first user interface element while the mobile phone is within the specified proximity to a second retail store; and

in response to the selection of the first user interface element, transmitting a third notification to the server computer system, the third notification identifying the mobile phone and the second retail store.

12. A method, performed by a portable computer system, for participating in an award drawing, the method comprising:

displaying a user interface on a portable computer device, the user interface including a first user interface element that allows a user of the portable computer device to register a visit to a retail store when the portable computer device is located within a specified proximity to the retail store and the coupon application is activated;

receiving user input that selects the first user interface element while the portable computer device is within the specified proximity to a first retail store;

in response to the selection of the first user interface element, transmitting a first notification to a server computer system, the first notification identifying the portable computer device and the first retail store;

using the coupon application at a point of sale to redeem coupons;

aggregating the number of activations and uses in approved retail stores;

receiving, at the portable computer device, a second notification from the server computer system, the second notification from the server computer system specifying that the user of the portable computer device has been entered for a monthly drawing, and including one or more coupons for products available at the first retail store as an award for qualifying for the monthly drawing;

13. The one or more computer storage media of claim 12, further comprising:

determining the location of the portable computer device when the user input is received using GPS data detected by the portable computer device; and

using the determined location to generate the first notification.

14. The one or more computer storage media of claim 12, wherein the user input includes an identification of the first retail store.

15. The one or more computer storage media of claim 12, further comprising:

in response to the selection of the first user interface element and prior to transmitting the first notification, receiving input to the portable computer device by scanning a barcode, the barcode providing an identifier of the first retail store to be included in the first notification.

16. The one or more computer storage media of claim 12, further comprising:

in response to receiving the second notification, playing an audible sound to indicate that the user has won the drawing.

17. The one or more computer storage media of claim 12, further comprising:

receiving user input that requests that the one or more coupons be redeemed; and

sending the one or more coupons to a computer system.

18. The one or more computer storage media of claim 17, wherein the computer system comprises a point of sale computer system at the first retail store.

20. A computer system comprising:

one or more processors; and

computer storage media storing computer executable instructions which when executed by the one or more processors perform a method for incentivizing customer loyalty using awards, the method comprising;

creating a pool of entries for a drawing by performing the following for each of a plurality of customers;

receiving a notification from a computer device, the notification identifying that a customer using the computer device has visited an approved retail store and activated the coupon application; and

adding an entry to the pool that identifies the customer;

after a specified period of time, randomly selecting one of the entries from the pool;

creating a notification to send to the computer device associated with the selected entry, the notification comprising one or more coupons for display by an application on the computer device associated with the selected entry; and

sending the notification to the computer device associated with the selected entry thereby notifying the customer using the computer device that the customer has won the one or more coupons as an award for having visited the retail store during the specified period of time.