SYSTEM AND METHOD FOR BUILDING BUSINESS SERVICE MODEL

• US 20160132551A1
• Filed: 01/18/2016
• Published: 05/12/2016
• Est. Priority Date: 12/21/2004
• Status: Abandoned Application

• Current Assignee: BMC Software Incorporated (KKR & Co., Inc.)
• Original Assignee: BMC Software Incorporated (KKR & Co., Inc.)
• Inventors: TRINON, Jean-Marc, GIROIR, Walt, CRAWFORD, Shane, CLINE, Troy
• Application Number:
  US14/997,945
• Publication Number:
  US 20160132551A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/21 Design, administration or maintenance of databases
• CPC Class Codes: G06F 16/23 Updating
• CPC Class Codes: G06F 16/2379 Updates performed during online database operations; commit processing
• CPC Class Codes: G06F 16/245 Query processing
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06F 16/252 between a Database Management System and a front-end application
• CPC Class Codes: G06F 16/284 Relational databases
• CPC Class Codes: G06F 2209/544 Remote
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
• CPC Class Codes: G06Q 10/067 Enterprise or organisation modelling
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

A modeling system has a database that stores information of resources of a computer network service. A server f has a graphical user interface application for creating and editing service models. The application receives user-entered search criteria and searches information in the database based on the criteria. The search criteria can include a name, type, attribute, and other information of the resources. In addition, the search criteria can be a user-entered search query entered that has one or more logical or Boolean conditions relating resource attributes to attribute values. Using information obtained through searching, the application is used to create at least a portion of a service model of the computer network service. Once created, the application is used to initiate publishing of at least a portion of the service model to one or more impact managers of the computer network service.

Claims

1-33. -33. (canceled)

34. A computer server comprising at least one element of hardware, the computer server programmed with instructions to perform a method, the method comprising:

discovering information describing a plurality of resources, the information being obtained from a plurality of sources;

storing the information in a configuration management database, the configuration management database enabled to reconcile descriptions of the same resources obtained from different ones of the sources into one description;

receiving at least one user-entered search criterion in a service model editor to locate at least one of the plurality of resources, wherein the service model editor comprises a graphical user interface (GUI);

searching the configuration management database based on the at least one user-entered search criterion;

sending for graphical display in the service model editor at least a portion of a service model using information obtained through searching, the portion of the service model comprising at least two resources of the plurality of resources;

receiving an impact relationship in the service model editor, the impact relationship relating to the portion of the service model; and

updating the information in the configuration management database to reflect the impact relationship.

35. The computer server of claim 34, wherein the plurality of resources comprises a computer network service.

36. The computer server of claim 34, wherein the plurality of resources comprises an enterprise computing system.

37. The computer server of claim 34, wherein the impact relationship is user entered.

38. The computer server of claim 34, wherein the impact relationship is template based.

39. The computer server of claim 34, wherein the service model comprises a business service model.

40. The computer server of claim 34, wherein the at least one user-entered search criterion includes at least one configuration item (CI).

41. The computer server of claim 34, wherein the portion of the service model sent for graphical display includes a number of levels related to a configuration item.

42. The computer server of claim 34, wherein the portion of the service model sent for graphical display includes a business service map.

43. The computer server of claim 42, wherein the business service map is a vertical hierarchy.

44. The computer server of claim 34, wherein the at least two resources of the plurality of resources comprising the portion of the service model for graphical display are expandable and collapsible.

45. The computer server of claim 34, wherein the at least one user-entered search comprises find capabilities that are limited to a criteria.

46. The computer server of claim 34, wherein the at least one user-entered search can be saved.

47. The computer server of claim 34, wherein the at least one user-entered search includes location.

48. The computer server of claim 34, wherein the at least one user-entered search includes multiple criteria.

49. The computer server of claim 48, wherein the multiple criteria are related by one or more logical or Boolean conditions.

50. A computer program product tangibly embodied on a non-transitory computer-readable storage medium and including executable code that, when executed, is configured to cause at least one processor to:

discover information describing a plurality of resources, the information being obtained from a plurality of sources;

store the information in a configuration management database, the configuration management database enabled to reconcile descriptions of the same resources obtained from different ones of the sources into one description;

receive at least one user-entered search criterion in a service model editor to locate at least one of the plurality of resources, wherein the service model editor comprises a graphical user interface (GUI);

search the configuration management database based on the at least one user-entered search criterion;

send for graphical display in the service model editor at least a portion of a service model using information obtained through searching, the portion of the service model comprising at least two resources of the plurality of resources;

receive an impact relationship in the service model editor, the impact relationship relating to the portion of the service model; and

update the information in the configuration management database to reflect the impact relationship.

51. The computer program product of claim 50, wherein the plurality of resources comprises a computer network service.

52. The computer program product of claim 50, wherein the plurality of resources comprises an enterprise computing system.

53. The computer program product of claim 50, wherein the impact relationship is user entered.

54. The computer program product of claim 50, wherein the impact relationship is template based.

55. The computer program product of claim 50, wherein the service model comprises a business service model.

56. The computer program product of claim 50, wherein the at least one user-entered search criterion includes at least one configuration item (CI).

57. The computer program product of claim 50, wherein the portion of the service model sent for graphical display includes a number of levels related to a configuration item.

58. The computer program product of claim 50, wherein the portion of the service model sent for graphical display includes a business service map.

59. The computer program product of claim 58, wherein the business service map is a vertical hierarchy.

60. The computer program product of claim 50, wherein the at least two resources of the plurality of resources comprising the portion of the service model for graphical display are expandable and collapsible.

61. The computer program product of claim 50, wherein the at least one user-entered search comprises find capabilities that are limited to a criteria.

62. The computer program product of claim 50, wherein the at least one user-entered search can be saved.

63. The computer program product of claim 50, wherein the at least one user-entered search includes location.

64. The computer program product of claim 50, wherein the at least one user-entered search includes multiple criteria.

65. The computer program product of claim 64, wherein the multiple criteria are related by one or more logical or Boolean conditions.

66. A system, comprising:

a configuration management database; and

a computer server functionally coupled to the configuration management database, wherein the computer server comprises at least one element of hardware and is configured to;

discover information describing a plurality of resources, the information being obtained from a plurality of sources;

store the information in the configuration management database, the configuration management database enabled to reconcile descriptions of the same resources obtained from different ones of the sources into one description;

receive at least one user-entered search criterion in a service model editor to locate at least one of the plurality of resources, wherein the service model editor comprises a graphical user interface (GUI);

search the configuration management database based on the at least one user-entered search criterion;

send for graphical display in the service model editor at least a portion of a service model using information obtained through searching, the portion of the service model comprising at least two resources of the plurality of resources;

receive an impact relationship in the service model editor, the impact relationship relating to the portion of the service model; and

update the information in the configuration management database to reflect the impact relationship.

67. The system of claim 66, wherein the plurality of resources comprises a computer network service.

68. The system of claim 66, wherein the plurality of resources comprises an enterprise computing system.

69. The system of claim 66, wherein the impact relationship is user entered.

70. The system of claim 66, wherein the impact relationship is template based.

71. The system of claim 66, wherein the service model comprises a business service model.

72. The system of claim 66, wherein the at least one user-entered search criterion includes at least one configuration item (CI).

73. The system of claim 66, wherein the portion of the service model sent for graphical display includes a number of levels related to a configuration item.

74. The system of claim 66, wherein the portion of the service model sent for graphical display includes a business service map.

75. The system of claim 74, wherein the business service map is a vertical hierarchy.

76. The system of claim 66, wherein the at least two resources of the plurality of resources comprising the portion of the service model for graphical display are expandable and collapsible.

77. The system of claim 66, wherein the at least one user-entered search comprises find capabilities that are limited to a criteria.

78. The system of claim 66, wherein the at least one user-entered search can be saved.

79. The system of claim 66, wherein the at least one user-entered search includes location.

80. The system of claim 66, wherein the at least one user-entered search includes multiple criteria.

81. The system of claim 80, wherein the multiple criteria are related by one or more logical or Boolean conditions.