Answering Questions Via a Persona-Based Natural Language Processing (NLP) System

• US 20160132590A1
• Filed: 11/12/2014
• Published: 05/12/2016
• Est. Priority Date: 11/12/2014
• Status: Active Grant

• Current Assignee: Hyundai Motor Company (Hyundai Motor Group), Kia Corp.
• Original Assignee: International Business Machines Corporation
• Inventors: Radley, David G., Byron, Donna K., Pikovsky, Alexander, Winkler, Timothy P.
• Granted Patent: US 9,721,004 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/3329 Natural language query formulation or dialogue systems
• CPC Class Codes: G06F 16/334 Query execution G06F16/335 takes precedence
• CPC Class Codes: G06F 16/3344 using natural language analysis
• CPC Class Codes: G06F 16/338 Presentation of query results
• CPC Class Codes: G06F 16/9535 Search customisation based on user profiles and personalisation

Abstract

A mechanism is provided, in a question answering (QA) system, for performing persona-based question answering is provided. An identification of a requested persona is received from a user along with a natural language question input specifying an input question to be answered by the QA system. Responsive to receiving the requested persona, components of the QA system are customized to answer questions from a viewpoint of the requested persona. An answer to the input question is generated from the viewpoint of the requested persona based on the customization of the components of the QA system. The answer to the input question is output in a form representative of the requested persona.

Claims

1-10. -10. (canceled)

11. A computer program product comprising a computer readable storage medium having a computer readable program stored therein, wherein the computer readable program, when executed on a computing device implementing a Question Answering (QA) system, causes the computing device to:

receive an identification of a requested persona from a user;

receive a natural language question input specifying an input question to be answered by the QA system;

customize, in response to receiving the requested persona, components of the QA system to answer questions from a viewpoint of the requested persona;

generate an answer to the input question from the viewpoint of the requested persona based on the customization of the components of the QA system; and

output the answer to the input question in a form representative of the requested persona.

12. The computer program product of claim 11, wherein the computer readable program further causes the computing device to output the answer to the input question in a form representative of the requested persona at least by:

synthesizing a synthetic persona corresponding to the requested persona; and

implementing the requested persona utilizing the synthetic persona so as to utilize language content and form corresponding to the requested persona.

13. The computer program product of claim 12, wherein the computer readable program further causes the computing device to synthesize the synthetic persona at least by constructing a model of the requested persona based on analysis of content of one or more corpora to identify syntactic and semantic characteristics associated with the requested persona.

14. The computer program product of claim 11, wherein the computer readable program further causes the computing device to customize the components of the QA system at least by:

ingesting, by the QA system, a persona-specific corpus, generated as a sub-corpus from one or more larger size corpora, wherein the persona-specific corpus comprises content of the one or more larger size corpora that is at least one of authored by the requested persona, contains statements attributed to the persona, descriptive of the requested persona, or descriptive of information that would have been known to the requested persona.

15. The computer program product of claim 11, wherein the computer readable program further causes the computing device to receive an identification of a requested persona from a user by at least one of receiving a user selection of a predefined persona, from a listing of one or more predefined personas, wherein the predefined persona comprises a set of one or more personality attributes, or receiving a user input specifying one or more personality attributes for the requested persona.

16. The computer program product of claim 11, wherein the computer readable program further causes the computing device to customize components of the QA system to answer questions from a viewpoint of the requested persona at least by:

retrieving one or more personality attributes for the requested persona and one or more annotations associated with the one or more personality attributes;

performing a search of a corpus of content based on the one or more annotations to identify portions of content having associated annotations that match at least one of the one or more annotations; and

selecting at least a sub-set of the identified portions of content having associated annotations that match at least one of the one or more annotations as a persona-specific corpus.

17. The computer program product of claim 16, wherein a portion of content in the identified portions of content is selected for inclusion in the at least a sub-set of the identified portions of content based on a degree of matching of annotations associated with the portion of content to the one or more annotations associated with the one or more personality attributes.

18. The computer program product of claim 17, wherein different personality attributes in the one or more personality attributes have different associated weights, and wherein a degree of matching is calculated based on the weights associated with the different personality attributes.

19. The computer program product of claim 11, wherein the computer readable program further causes the computing device to generate an answer to the input question from the viewpoint of the requested persona based on the customization of the components of the QA system at least by differentiating first person accounts or statements within a corpus of content from other content and providing a relatively higher rating to first person accounts or statements than other content when calculating a score for candidate answers to the input question.

20. The computer program product of claim 11, wherein the computer readable program further causes the computing device to output the answer to the input question in a form representative of the requested persona at least by re-formatting the answer utilizing a language style and word choice corresponding to the requested persona.

21. An apparatus comprising:

a processor; and

a memory coupled to the processor, wherein the memory comprises instructions which, when executed by the processor, cause the processor to;

receive an identification of a requested persona from a user;

receive a natural language question input specifying an input question to be answered by a Question Answering (QA) system implemented by the apparatus;

customize, in response to receiving the requested persona, components of the QA system to answer questions from a viewpoint of the requested persona;

generate an answer to the input question from the viewpoint of the requested persona based on the customization of the components of the QA system; and

output the answer to the input question in a form representative of the requested persona.