SYSTEM AND METHOD FOR RETURNED GOODS MANAGEMENT
First Claim
1. A method for centralized management of returned goods transactions, comprising:
- receiving a returned good content, wherein the returned good content comprises a picture of a returned good;
determining from the returned good content that the returned good is repairable;
determining a parts list for repairing the returned good;
transmitting instructions to repair the returned good, wherein the instructions comprise the parts list; and
updating a returned goods database to reflect that the returned good was repaired.
1 Assignment
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Accused Products
Abstract
A solution for centralized management of returned goods transactions is described. The solution may receive a returned good content that comprises a picture of a returned good. From the picture, the returned good may be categorized as one of a repairable item or an item that should be scrapped. A centralized database may be kept for the purpose of tracking the repair or scrap of the returned good and documenting various events and data associated with the returned good. From the database, a returned goods report that is useful for indicating a chargeback amount owed a retailer for losses associated with one or more returned goods over a period of time may be generated. Advantageously, because the solution herein is centralized between a retailer and a supplier, a transparent and accurate accounting of chargeback amounts may be provided to both the retailer and the supplier.
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Citations
20 Claims
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1. A method for centralized management of returned goods transactions, comprising:
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receiving a returned good content, wherein the returned good content comprises a picture of a returned good; determining from the returned good content that the returned good is repairable; determining a parts list for repairing the returned good; transmitting instructions to repair the returned good, wherein the instructions comprise the parts list; and updating a returned goods database to reflect that the returned good was repaired. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A system for centralized management of returned goods transactions, comprising:
a Bizzap server that comprises a returned goods management (“
RGDM”
) module configured to;receive a returned good content, wherein the returned good content comprises a picture of a returned good; determine from the returned good content that the returned good is repairable; determine a parts list for repairing the returned good; transmit instructions to repair the returned good, wherein the instructions comprise the parts list; and update a returned goods database to reflect that the returned good was repaired. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A computer program product comprising a computer usable device having a computer readable program code embodied therein, said computer readable program code executable to implement a method for centralized management of returned goods transactions, comprising:
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receiving a returned good content, wherein the returned good content comprises a picture of a returned good; determining from the returned good content that the returned good is repairable; determining a parts list for repairing the returned good; transmitting instructions to repair the returned good, wherein the instructions comprise the parts list; and updating a returned goods database to reflect that the returned good was repaired. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification