SELF-HEALING CHARGING DEVICE

• US 20160139974A1
• Filed: 12/21/2015
• Published: 05/19/2016
• Est. Priority Date: 11/14/2014
• Status: Active Grant

• Current Assignee: T-Mobile USA, Inc. (Deutsche Telekom AG)
• Original Assignee: T-Mobile USA, Inc. (Deutsche Telekom AG)
• Inventors: Herb, Daniel E., Obaidi, Ahmad Arash, Soini, Jonathan
• Granted Patent: US 10,089,168 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/008 Reliability or availability analysis
• CPC Class Codes: G06F 11/0742 in a data processing system embedded in a mobile device, e.g. mobile phones, handheld devices
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/3006 where the computing system is distributed, e.g. networked systems, clusters, multiprocessor systems multiprogramming arrangements G06F9/46; allocation of resources G06F9/50
• CPC Class Codes: G06F 11/3433 for load management allocation of a server based on load conditions G06F9/505; load rebalancing G06F9/5083; redistributing the load in a network by a load balancer H04L67/1029
• CPC Class Codes: G06F 11/3447 Performance evaluation by modeling
• CPC Class Codes: G08B 5/36 using visible light sources
• CPC Class Codes: H04W 24/00 Supervisory, monitoring or testing arrangements

Abstract

Self-healing charging devices and techniques for identifying and/or troubleshooting causes of performance degradation in user devices are described. A charging device described herein can receive first data from a user device connected to the charging device and analyze the first data to determine diagnostic data associated with the user device. Based at least in part determining the diagnostic data, the charging device described herein can provide an indication via at least one of the charging device or the user device, the indication signifying available actions that can be taken to improve performance of the user device. The charging devices described herein can enable users to easily identify issues causing and/or leading to performance degradation on their user devices and remedy and/or prevent problems that cause the performance degradation while corresponding user devices are charging via the charging devices.

Claims

1. A charging device comprising:

a first light-emitting device;

one or more processors; and

a computer-readable media that includes a plurality of computer-executable components, the plurality of computer-executable components comprising;

a communicating module to send and receive first data, the first data comprising at least one of network data, application data, operating system data, core software data, or hardware data received from a user device communicatively connected to the charging device;

an analyzing module to process at least some of the first data and to generate diagnostic data associated with the user device; and

a notification module to cause a first visual notification to be presented via the first light-emitting device, the first visual notification being based at least in part on the first light-emitting device emitting a first color corresponding to the diagnostic data.

2. The charging device of claim 1, wherein the analyzing module processes the first data based at least in part on:

accessing the first data received from the user device; and

scanning the first data to identify at least one of;

bad mapping affecting the performance of the user device;

a status of at least one of off-device services and content, location problems, network problems, connectivity problems, individual applications, hardware, or core software;

data consumption associated with at least one of the individual applications or core software;

or

updates that are available for at least one of the individual applications, an operating system, core software, or hardware associated with the user device.

3. The charging device of claim 1, wherein the plurality of computer-executable components further comprise a recommending module to determine, based at least in part on the diagnostic data, one or more actions that can be taken to improve performance of the user device.

4. The charging device of claim 1, wherein the notification module is further configured to cause a second visual notification to be presented via the first light-emitting device, the second visual notification being based at least in part on the first light-emitting device emitting a second color corresponding to second data associated with a service provider.

5. The charging device of claim 1, wherein the notification module is further configured to cause a second visual notification to be presented via the first light-emitting device, the second visual notification being based at least in part on the first light-emitting device emitting a second color corresponding to second data associated with third-party service providers.

6. The charging device of claim 1, wherein the notification module is further configured to cause a second visual notification to be presented via the first light-emitting device, the second visual notification being based at least in part on the first light-emitting device emitting a second color corresponding to second data indicating that a battery corresponding to the user device is charged.

7. The charging device of claim 6, wherein, based at least in part on causing the second visual notification to be presented via the first light-emitting device, the notification module is further configured to terminate alternating current power to the user device.

8. The charging device of claim 1, further comprising a Universal Serial Bus (USB) to provide a wired connection between the charging device and the user device, the USB being associated with a second light-emitting device.

9. The charging device of claim 8, wherein the notification module is further configured to cause the first visual notification to be presented via the second light-emitting device.

10. The charging device of claim 1, further comprising an optical sensor for identifying the user device.

11. A computer-implemented method, comprising:

receiving, at a charging device, first data from a user device connected to the charging device;

analyzing, at the charging device, the first data to determine diagnostic data associated with the user device; and

based at least in part on determining the diagnostic data, providing an indication via at least one of the charging device or the user device, the indication signifying available actions that can be taken to improve performance of the user device.

12. The computer-implemented method of claim 11, wherein receiving the first data from the user device is based at least in part on determining a connection between the user device and the charging device.

13. The computer-implemented method of claim 11, wherein the first data received from the user device comprises at least one of network data, demographic data, application data, operating system data, core software data, or hardware data.

14. The computer-implemented method of claim 11, wherein analyzing the first data comprises scanning the first data received from the user device to identify causes of performance degradation in the user device.

15. The computer-implemented method of claim 11, wherein the indication is a recommendation including one or more actions that can be taken to improve the performance of the user device.

16. The computer-implemented method of claim 15, further comprising:

generating options for improving the performance of the user device and instructions for implementing the options that may be executed by the user device; and

causing the options to be presented with the recommendation.

17. The computer-implemented method of claim 16, wherein the options comprise:

a first option to perform each of the one or more actions;

a second option to perform none of the one or more actions; and

a third option to view the one or more actions that can be taken to improve the performance of the user device.

18. The computer-implemented method of claim 11, wherein:

the indication is a visual indication; and

the computer-implemented method further comprises;

sending second data including instructions to a light-emitting device associated with the charging device; and

causing the light-emitting device to emit a color corresponding to the diagnostic data.

19. A non-transitory computer-readable medium storing computer-executable instructions that, when executed, cause one or more processors to perform acts comprising:

receiving, at a user device, first data from at least one of a charging device communicatively coupled to the user device or a service provider communicatively coupled to the user device;

determining that the first data is diagnostic data;

based at least in part on determining that the first data is diagnostic data, determining a color corresponding to a visual indication associated with the diagnostic data;

sending second data indicating the color to the charging device; and

causing a first light-emitting device associated with the charging device to emit the color.

20. The non-transitory computer-readable medium of claim 19, the acts further comprising causing a second light-emitting device corresponding to a Universal Serial Bus connected to the user device and the charging device to emit the color at substantially a same time that the first light-emitting device emits the color.