TERMINAL APPARATUS

• US 20160140099A1
• Filed: 05/29/2015
• Published: 05/19/2016
• Est. Priority Date: 11/17/2014
• Status: Abandoned Application

• Current Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Original Assignee: Fuji Xerox Company Limited (Xerox Holdings Corp.)
• Inventors: YOSHIKAWA, Hayato
• Application Number:
  US14/725,424
• Publication Number:
  US 20160140099A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/0769 Readable error formats, e.g. cross-platform generic formats, human understandable formats
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 3/12 Digital output to print unit , e.g. line printer, chain printer
• CPC Class Codes: G06F 3/121 Facilitating exception or error detection and recovery, e.g. fault, media or consumables depleted
• CPC Class Codes: G06F 3/1234 Errors handling and recovery, e.g. reprinting G06F3/1261 takes precedence
• CPC Class Codes: G06F 3/1289 in server-client-printer device configuration, e.g. the server does not see the printer
• CPC Class Codes: G06F 3/1292 Mobile client, e.g. wireless printing

Abstract

A terminal apparatus includes: an installation-time report input display that displays an installation-time report input screen that has an item about an external environment or an internal environment of a target electronic device at the time of installation of the target electronic device; an installation-time report reception unit that receives information on the item about the external environment or the internal environment of the target electronic device; a trouble-time report input display that displays a trouble-time report input screen that has an item about an external environment or an internal environment of the target electronic device at the time of occurrence of a trouble in the target electronic device; a trouble-time report reception unit that receives information on the item about the external environment or the internal environment of the target electronic device; and a selection unit that selects the installation-time report input screen or the trouble-time report input screen.

Claims

1. A terminal apparatus comprising:

an installation-time report input display that displays an installation-time report input screen that has at least one item about at least one of an external environment and an internal environment of a target electronic device at a time of installation of the target electronic device;

an installation-time report reception unit that receives information on the at least one item about the at least one of the external environment and the internal environment of the target electronic device on the basis of the installation-time report input screen displayed by the installation-time report input display;

a trouble-time report input display that displays a trouble-time report input screen that has at least one item about at least one of an external environment and an internal environment of the target electronic device at a time of occurrence of a trouble in the target electronic device;

a trouble-time report reception unit that receives information on the at least one item about the at least one of the external environment and the internal environment of the target electronic device on the basis of the trouble-time report input screen displayed by the trouble-time report input display; and

a selection unit that selects the installation-time report input screen displayed by the installation-time report input display or the trouble-time report input screen displayed by the trouble-time report input display.

2. The terminal apparatus according to claim 1,

wherein the installation-time report input screen displayed by the installation-time report input display includes a trouble information reception section that receives whether or not a trouble has occurred at the time of installation, and the selection unit transitions from the installation-time report input screen to the trouble-time report input screen in a case where the trouble information reception section receives occurrence of a trouble.

3. The terminal apparatus according to claim 1,

wherein the installation-time report reception unit and the trouble-time report reception unit receive information on a component of the target electronic device as the information about the internal environment.

4. The terminal apparatus according to claim 1,

wherein the installation-time report reception unit and the trouble-time report reception unit receive information on a position at which the target electronic device is installed as the information about the external environment.

5. A terminal apparatus comprising:

an installation-time view display that displays information on at least one item about at least one of an external environment and an internal environment of a target electronic device at a time of installation of the target electronic device;

a trouble-time view display that displays information on at least one item about at least one of an external environment and an internal environment of the target electronic device at a time of occurrence of a trouble in the target electronic device; and

a selection unit that selects an installation-time view screen displayed by the installation-time view display or a trouble-time view screen displayed by the trouble-time view display.

6. A terminal apparatus comprising:

an installation-time view display that displays information on at least one item about at least one of an external environment and an internal environment of a target electronic device at a time of installation of the target electronic device;

a trouble-time view display that displays information on at least one item about at least one of an external environment and an internal environment of the target electronic device at a time of occurrence of a trouble in the target electronic device; and

a comparison display that displays the information displayed by the installation-time view display and the information displayed by the trouble-time view display such that both are comparable.