Adjusting Fact-Based Answers to Consider Outcomes
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Accused Products
Abstract
A method, system and computer-usable medium are disclosed for adjusting fact-based answers provided by a question/answer (QA) system. A user submits a question to the QA system, where it is categorized into a question type. The QA system then processes the question to generate an answer. The QA system then generates an answer adjustment if it is determined that the question type and answer meet a predicted undesirable outcome. The answer adjustment may include a warning, a disclaimer, a recommendation, an alternative fact-based answer, a referral to an assistance service, or any combination thereof.
34 Citations
20 Claims
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1-6. -6. (canceled)
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7. A system comprising:
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a processor; a data bus coupled to the processor; and a computer-usable medium embodying computer program code, the computer-usable medium being coupled to the data bus, the computer program code used for adjusting answers to a question asked of a question/answer (QA) system and comprising instructions executable by the processor and configured for; receiving a question as user input from a user, the question received by the QA system; categorizing the question into a question type; processing the question to generate an answer; and generating an answer adjustment if it is determined that the question type and the answer correspond to a potentially undesirable outcome criteria. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A non-transitory, computer-readable storage medium embodying computer program code, the computer program code comprising computer executable instructions configured for:
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receiving a question as user input from a user, the question received by the QA system; categorizing the question into a question type; processing the question to generate an answer; and generating an answer adjustment if it is determined that the question type and the answer correspond to a potentially undesirable outcome criteria. - View Dependent Claims (14, 15, 16, 17, 18, 19, 20)
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Specification