SYSTEMS AND METHODS FOR FACILITATING SHIPPING OF PARCELS FOR RETURNING ITEMS

• US 20160140487A1
• Filed: 11/16/2015
• Published: 05/19/2016
• Est. Priority Date: 11/14/2014
• Status: Active Grant

• Current Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Original Assignee: United Parcel Service Of America Incorporated (United Parcel Service Incorporated)
• Inventors: Tibbs, Andy, Slayton, John
• Granted Patent: US 10,410,165 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/083 Shipping
• CPC Class Codes: G06Q 10/08355 Routing methods
• CPC Class Codes: G06Q 10/0837 Return transactions

Abstract

An exemplary item return shipping system is configured to: receive a request to return an item to a retailer; provide the user with a unique identifier associated with the request; and receive an indication that the user has presented the parcel and the unique identifier at an access point. The system may then facilitate placement of a pre-printed machine-readable indicia (e.g., a barcode) on the parcel at the access point and associate it with the retailer information. The system then facilitates delivery of the parcel from the access point to a handling facility and facilitates placement of a shipping label (that includes the address of a returns processing facility that is determined using the retailer information) on the parcel at the handling facility. In various embodiments, the system then facilitates shipment of the parcel to the returns processing facility.

Claims

1. A computer-implemented method of enabling a user to return an item to a retailer via an access point, the method comprising:

receiving, by one or more processors, from a first entity, a request to ship a parcel, the request including shipping information associated with a retailer from which the item was purchased;

at least partially in response to receiving the request, generating, by a processor, a unique identifier and associating, by the one or more processors, the shipping information with the unique identifier;

receiving, by the one or more processors, confirmation of (a) receipt of the parcel and (b) presentation of the unique identifier at an access point;

at least partially in response to receiving confirmation of the receipt of the parcel and the presentation of the unique identifier, facilitating, by the one or more processors, associating a second unique identifier with the parcel;

associating, by the one or more processors, the second unique identifier with the shipping information in a data store;

facilitating, by the one or more processors, shipment of the parcel from the access point to a handling facility;

reading, by the one or more processors, the second unique identifier and using, by the one or more processors, information from the second unique identifier to retrieve the shipping information from the data store;

at least partially in response to retrieving the shipping information, facilitating, by the one or more processors, placement of a shipping label on the parcel at the handling facility; and

facilitating, by the one or more processors, delivery of the parcel from the handling facility to the retailer based at least in part on the shipping information.

2. The computer-implemented method of claim 1, wherein:

the first entity is a representative associated with the retailer; and

the computer-implemented method further comprises providing, by the one or more processors, the unique identifier to the user desiring to return the item by;

transmitting the unique identifier to a computing device associated with the user via one or more networks.

3. The computer-implemented method of claim 2, wherein receiving confirmation of presentation of the unique identifier at the access point comprises receiving, by a computing device associated with the access point, input of the unique identifier.

4. The computer-implemented method of claim 3, wherein the unique identifier is a unique identifier selected from a group consisting of:

a machine-readable indicia; and

an electronic tag.

5. The computer-implemented method of claim 1, wherein the first entity is the user desiring to return the item.

6. The computer-implemented method of claim 5, wherein the method further comprises providing, by the one or more processors, a selection of one or more retailers from which the user may select the retailer when making the request.

7. The computer implemented method of claim 6, further comprising notifying the retailer, by the one or more processors, of the request.

8. The computer-implemented method of claim 7, further comprising enabling, by the one or more processors, the retailer to approve or deny the request.

9. The computer-implemented method of claim 1, wherein the unique identifier comprises a pre-printed barcode.

10. A non-transitory computer-readable medium storing computer-executable instructions for:

receiving, from a user, a request to return an item purchased from a particular retailer;

at least partially in response to receiving the request, providing the user a selection of one or more retailers from which to select the particular retailer;

at least partially in response to receiving the selected particular retailer from the user;

generating a unique identifier;

associating the unique identifier with the particular retailer; and

providing the unique identifier to the user;

receiving an indication at an access point that the user has presented;

a parcel containing the item; and

the unique identifier;

at least partially in response to receiving the indication;

associating a pre-printed barcode with the particular retailer and the request; and

facilitating placement of the pre-printed barcode on the parcel at the access point;

facilitating delivery of the parcel from the access point to a shipping hub;

receiving confirmation of delivery of the parcel at the shipping hub;

at least partially in response to receiving confirmation of the delivery, facilitating placement of a shipping label on the parcel, the shipping label containing shipping information associated with the particular retailer; and

facilitating shipment of the parcel from the shipping hub to a final destination, the final destination being based at least in part on the shipping information associated with the particular retailer.

11. The non-transitory computer-readable medium of claim 10, further storing computer executable instructions for, at least partially in response to receiving the selected particular retailer from the user, enabling the particular retailer to approve or deny the request.

12. The non-transitory computer-readable medium of claim 11, further storing computer executable instructions for, at least partially in response to receiving approval for the request from the particular retailer, enabling the particular retailer to authorize payment for the shipment by the particular retailer.

13. The non-transitory computer-readable medium of claim 10, wherein receiving the request from the user comprises receiving the request from a computing device associated with the user.

14. The non-transitory computer-readable medium of claim 10, wherein receiving the request from the user comprises receiving the request from a computing device associated with the access point.

15. A computer system comprising:

at least one processor, wherein the computer system is configured for;

receiving a request from a retailer to ship a parcel, the parcel containing one or more items purchased from the retailer by a customer;

at least partially in response to receiving the request;

associating the request with a unique identifier; and

providing the unique identifier to the customer;

receiving the unique identifier at an access point;

at least partially in response to receiving the unique identifier at the access point;

facilitating placement of a barcode on the parcel; and

associating the barcode with the unique identifier;

facilitating delivery of the parcel from the access point to a shipping hub;

receiving confirmation of the delivery of the parcel to the shipping hub;

at least partially in response to receiving confirmation of the delivery, facilitating placement of shipping information associated with the retailer on the parcel; and

facilitating delivery of the parcel to a final destination, where the final destination is based at least in part on the shipping information associated with the retailer.

16. The computer system of claim 15, wherein receiving confirmation of the delivery comprises receiving a scan of the barcode.

17. The computer system of claim 15, wherein the computer system is further configured for facilitating confirmation that the parcel contains the one or more items before facilitating delivery of the parcel from the access point to the shipping hub.

18. The computer system of claim 17, wherein the computer system is further configured for notifying the retailer of the confirmation that the parcel contains the one or more items.

19. The computer system of claim 15, wherein the computer system is further configured for generating the unique identifier at least partially in response to the request.

20. The computer system of claim 15, wherein the unique identifier comprises a barcode.