VOICE RECOGNITION SYSTEM, SERVER, DISPLAY APPARATUS AND CONTROL METHODS THEREOF

• US 20160140960A1
• Filed: 11/03/2015
• Published: 05/19/2016
• Est. Priority Date: 11/17/2014
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: CHAE, Ji-eun
• Granted Patent: US 10,593,327 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 3/167 Audio in a user interface, e.g. using voice commands for navigating, audio feedback
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 2015/223 Execution procedure of a spoken command

Abstract

A voice recognition system includes a server storing a plurality of manuals and a display apparatus transmitting, when a spoken voice of a user is recognized, characteristic information and a spoken voice signal corresponding to the spoken voice to the server, the characteristic information is characteristic information of the display apparatus, the server transmits a response signal to the spoken voice signal to the display apparatus based on a manual corresponding to the characteristic information among the plurality of manuals, and the display apparatus processes an operation corresponding to the received response signal; as a result, user convenience increases.

Claims

1. A voice recognition system, comprising:

a server storing a plurality of manuals; and

a display apparatus transmitting, when a spoken voice of a user is recognized, characteristic information and a spoken voice signal corresponding to the spoken voice to the server,

wherein the characteristic information is characteristic information of the display apparatus,

the server transmits a response signal to the spoken voice signal to the display apparatus based on a manual corresponding to the characteristic information among the plurality of manuals, and

the display apparatus processes an operation corresponding to the received response signal.

2. The voice recognition system as claimed in claim 1, wherein the display apparatus displays, when the response signal includes one of a guide message and a diagnosis result, the one of the guide message and the diagnosis result.

3. The voice recognition system as claimed in claim 1, wherein:

the display apparatus processes, when the response signal is a control signal to process an operation required for diagnosing the display apparatus, the operation depending on the control signal and transmits a state of the operation to the server, and

the server diagnoses the display apparatus based on an operational state and transmits a result of the diagnosis to the display apparatus.

4. A server, comprising:

at least one processor communicatable with a plurality of devices; and

a storage unit storing a plurality of manuals,

wherein at least one processor;

receives a spoken voice signal corresponding to a spoken voice recognized by one device among the plurality of devices and characteristic information of the one device,

generates a response signal to the spoken voice signal based on a manual corresponding to the characteristic information among the plurality of manuals of the storage unit, and

transmits the response signal to the one device.

5. The server as claimed in claim 4, wherein the at least one processor transmits, when the spoken voice signal is a signal for a function of the one device, the response signal including a guide message for guiding a method for executing the function on the one device according to the manual corresponding to the one device.

6. The server as claimed in claim 4, wherein the at least one processor diagnoses, when the spoken voice signal is a signal for an operational state of the one device, the device and transmits a result of the diagnosis to the device.

7. The server as claimed in claim 6, wherein the at least one processor transmits, when it is diagnosed that the operational state of the one device is an error state which is autonomously solved, a guide message for guiding a solving method for the diagnosis result to the one device.

8. The server as claimed in claim 6, wherein the at least one processor transmits, when it is diagnosed that the operational state of the one device is an error state which is not autonomously solved, the diagnosis result and the characteristic information of the one device to a service center.

9. The server as claimed in claim 4, wherein the characteristic information of the one device includes at least one of panel information, type information of the one device, user region information, and use time information.

10. A display apparatus, comprising:

a voice recognition unit recognizing a spoken voice of a user;

a communication unit performing communications with a server storing a plurality of manuals; and

a processor processing, when the spoken voice is determined as a control signal for controlling an operation of the display apparatus, the operation corresponding to the control signal,

wherein the processor transmits, when the spoken voice is determined as a signal for at least one of a function and an operational state of the display apparatus, characteristic information of the display apparatus and a spoken voice signal corresponding to the spoken voice to the server through the communication unit.

11. The display apparatus as claimed in claim 10, wherein the processor processes, when a response signal generated according to a manual corresponding to the characteristic information of the display apparatus and contents of the spoken voice signal is received from the server, the operation corresponding to the response signal.

12. The display apparatus as claimed in claim 11, further comprising:

a display unit,

wherein the processor controls, when the response signal includes one of a guide message and a diagnosis result, the display unit to display the one of the guide message and the diagnosis result.

13. The display apparatus as claimed in claim 11, wherein the processor processes, when the response signal is a control signal to process an operation required for diagnosing the display apparatus, the operation according to the control signal and transmits a state of the operation to the server through the communication unit.

14. The display apparatus as claimed in claim 10, wherein the characteristic information of the display apparatus includes at least one of panel information, type information of the display apparatus, user region information, and use time information.

15. A control method of a display apparatus, the control method comprising:

recognizing a spoken voice of a user;

determining a type of the spoken voice; and

processing, when the spoken voice is determined as a control signal for controlling an operation of the display apparatus, the operation corresponding to the control signal and transmitting, when the spoken voice is determined as a signal for at least one of a function and an operational state of the display apparatus, characteristic information of the display apparatus and a spoken voice signal corresponding to the spoken voice to a server.

16. The control method as claimed in claim 15, further comprising:

receiving a response signal generated according to a manual corresponding to the characteristic information of the display apparatus and contents of the spoken voice signal from the server; and

processing an operation corresponding to the response signal.

17. A non-transitory computer readable medium storing a computer program to perform operations of:

recognizing a spoken voice of a user;

determining a type of the spoken voice; and

processing, when the spoken voice is determined as a control signal for controlling an operation of the display apparatus, the operation corresponding to the control signal and transmitting, when the spoken voice is determined as a signal for at least one of a function and an operational state of the display apparatus, characteristic information of the display apparatus and a spoken voice signal corresponding to the spoken voice to a server.

18. A method, comprising:

recognizing a voice input of a user from a device of plural devices;

diagnosing an operational state of the device based on the recognized voice input; and

providing a portion of an operation manual for the device to the user where the portion relates to an error, when the operational state indicates that the device is experiencing the error.

19. The control method as claimed in claim 18, wherein the portion relates to a solution portion in the manual that addresses solving the error.

20. The control method as claimed in claim 19, wherein the portion comprises a user guide for correcting the error.