ITEM IMPORTANCE INDICATION

• US 20160142359A1
• Filed: 11/17/2014
• Published: 05/19/2016
• Est. Priority Date: 11/17/2014
• Status: Abandoned Application

• Current Assignee: GetGo, Inc. (LogMeIn, Inc.)
• Original Assignee: Citrix Systems, Inc. (Cloud Software Group)
• Inventors: Shenoy, Yogeshwar Narayana, Lock, Anne Marie, Thapliyal, Elizabeth, Kasper, Ryan W., Thapliyal, Ashish V., Avrionov, Nikolay, Mandhani, Ankit, von Imhof, Stefan Alexander
• Application Number:
  US14/543,235
• Publication Number:
  US 20160142359A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes

Abstract

A method of operating a computerized device to indicate importance of messages to a user includes calculating importance scores for the messages based on importance features of the messages, the importance scores calculated as weighted sums of respective feature scores for the messages, and selecting messages for including in a subset of messages based on the importance scores. Message data and respective importance indicators for the subset of messages are displayed to the user, the importance indicators drawn from a set of distinct importance indicators corresponding to the set of importance features. An importance indicator is displayed for a given importance feature of a message when a feature score for the importance feature is above a threshold.

Claims

1. A method of operating a computer executing a messaging application to indicate importance of messages to a user, comprising:

calculating respective importance scores for the messages based on a predetermined set of importance features of the messages, the importance scores calculated as weighted sums of respective feature scores for the messages across the set of importance features;

selecting messages for including in a subset of messages based on the importance scores; and

displaying message data and respective importance indicators for the subset of messages to the user, the importance indicators drawn from a set of distinct importance indicators corresponding to the set of importance features, an importance indicator being displayed for a given importance feature of a given message when a feature score for the given importance feature is above a predetermined threshold.

2. A method according to claim 1, wherein the set of importance features includes one or more features of current contents of the messages independent of past or future messages.

3. A method according to claim 2, wherein the features of current contents of the messages include one or more of (i) having a recipient address matching an address of the user, (ii) containing an appointment or task for the user, or (iii) containing an urgent time signifier.

4. A method according to claim 1, wherein the set of importance features includes one or more features of contents of the messages in relation to past action of the user for previous messages having the same contents;

5. A method according to claim 4, wherein the features of contents of the messages include one or more of (i) a sender address of a sender for which the past action of the user is to open messages from the sender faster than opening messages from other senders;

(ii) a sender address of a sender for which the past action of the user is to reply to messages from the sender faster than replying to messages from other senders.

6. A method according to claim 1, wherein the set of importance indicators include one or more of:

(i) an at symbol indicating mention of a specific user as a first importance feature;

(ii) a star symbol indicating importance of a sender of a message as a second importance feature;

(iii) a curved arrow symbol indicating that a message is a reply to an earlier message as a third importance features; and

(iv) a question mark indicating that a message contains a question or request as a forth importance feature.

7. A method according to claim 1, wherein the calculating, selecting and displaying are performed in an adaptive manner based on behavior of the user over time, an initial weighting of the importance features being used at an initial time, the weighting being adjusted based on inferred importance as deduced by observing actions of the user including one or more of opening messages, replying to messages, or searching for messages.

8. A method of operating a computer executing a messaging application to provide importance information to a user, comprising:

analyzing contents of a message by (i) calculating respective importance scores for respective portions of the message, the importance scores being calculated based on one or more predetermined importance criteria, and (ii) selecting one or more highest-scored portions; and

displaying metadata and selected content of the message to the user, the metadata obtained from a structured field of the message and identifying the message to the user, the selected content including the highest-scored portions presented in a manner identifying the highest-scored portions as the importance information for the message.

9. A method according to claim 8, wherein the portions are respective groups of words, and wherein calculating respective importance scores for the portions includes summing respective frequencies of use of the words of the groups to generate the respective importance scores.

10. A method according to claim 9, wherein the groups of words are sentences.

11. A method according to claim 8, wherein displaying the selected content includes highlighting the selected content.

12. A method according to claim 11, wherein highlighted selected content is displayed in context in a message with surrounding portions not highlighted.

13. A method according to claim 8, wherein the message is one of a set of related messages having respective metadata displayed along with the metadata and selected content of the message.

14. A method according to claim 8, further including (i) receiving an indication from the user that a task item is to be created based on the selected content of the message, and (ii) in response to the indication, creating the task item including a task description generated based on the selected content.

15. A method according to claim 8, further including (i) calculating a time-to-read value as a measure of time required to read the message based on a length and complexity of the message, and (ii) displaying the time-to-read value along with the metadata and selected content.

16. A method according to claim 8, wherein the analyzing and displaying are repeated for additional messages, and wherein displaying the selected content includes displaying relatively more content of recent ones of the messages than of older ones of the messages.