Method and Apparatus for Implementing an Active Information Model

• US 20160156509A1
• Filed: 01/22/2016
• Published: 06/02/2016
• Est. Priority Date: 01/19/2000
• Status: Abandoned Application

• Current Assignee: Corybant, Inc.
• Original Assignee: Corybant, Inc.
• Inventors: Salim, Mohammad, Rossner, Barbara, Barber, Ronald
• Application Number:
  US15/004,195
• Publication Number:
  US 20160156509A1
• Time in Patent Office: Days
• CPC Class Codes: G06F 16/958 Organisation or management of web site content, e.g. publishing, maintaining pages or automatic linking
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 41/0803 Configuration setting
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 41/5048 Automatic or semi-automatic definitions, e.g. definition templates
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: Y10S 707/99939 Privileged access

Abstract

A service support system has one or more computerized servers each coupled to one or more digital memories and to a network, software executing on individual ones of the one or more computerized servers from a non-transitory medium, one or more rule sets stored in one or more of the one or more digital memories, a plurality of interaction ports enabling two-way communication between the one or more computerized servers and individual ones of a plurality of different sorts of computerized communication devices using one or more of voice, text, email, and interactive display interfaces provided by the one or more servers, and instantiation and configuration functions accessible by users of the computerized communication devices, the functions to instantiate and configure active agents.

Claims

1. A service support system, comprising:

one or more computerized servers each coupled to one or more digital memories and to a network;

software executing on individual ones of the one or more computerized servers from a non-transitory medium;

one or more rule sets stored in one or more of the one or more digital memories;

a plurality of interaction ports enabling two-way communication between the one or more computerized servers and individual ones of a plurality of different sorts of computerized communication devices using one or more of voice, text, email, and interactive display interfaces provided by the one or more servers; and

instantiation and configuration functions accessible by users of the computerized communication devices, the functions to instantiate and configure active agents;

wherein a user accessing one of the one or more computerized servers is enabled to instantiate and configure one or more active agents dedicated to the configuring user or to another user, the one or more active agents to have functions for accomplishing tasks for the user to whom the active agent is dedicated, including accessing network-accessible data and returning said data to the user, and wherein the configuration of one or more active agents dedicated to a user provides a Personal Information Portal (PIP) wherein accessing the PIP by the user to whom the PIP is dedicated initiates one or more tasks performed in conjunction with the one or more rule sets.

2. The service support system of claim 1 wherein the different sorts of computerized communication devices include but are not limited to, land-line telephones, smart telephones, digital pad devices, network appliances and laptop and desktop computers.

3. The service support system of claim 1 wherein the tasks that are enabled to be performed include establishing, conducting and terminating communication with other PIPs, and with network-connected data repositories.

4. The service support system of claim 1 wherein a PIP comprises at least one defined role for the dedicated user, the role defining nature of tasks undertaken on behalf of the dedicated user.

5. The service support system of claim 1 wherein interaction between PIPs active agents and Rules provide for matching one or more services with individual users as recipients of such services.

6. The service support system of claim 4 wherein roles include administrator, service provider and object of services.

7. The service support system of claim 1 wherein the PIP is configured with dedicated persistent storage.

8. The service support system of claim 7 wherein the PIP comprises functionality for storing data and functional activity over time.

9. The service support system of claim 1 further comprising an interactive interface enabling a user to whom the PIP is dedicated or an administrator to edit characteristics of a PIP.

10. The service support system of claim 1 wherein one or more active agents may be instantiated in a manner that the agent expires when its tasks are completed.

11. The service support system of claim 1 wherein an active agent is enabled to trigger events through other active agents.

12. The service support system of claim 1 wherein a PIP has functionality for amending its active agents over time.

13. A service support method, comprising:

instantiating one or more active agents dedicated to a user in a Personal Information Portal (PIP) operating on a network-connected communication device through one or more of voice, text, email, and interactive display interfaces, the one or more active agents having functions for accomplishing tasks for the user to whom the active agent is dedicated, including accessing data and returning said data to the user or to another active agent;

coupling the PIP with other PIPs dedicated to other users and to one or more computerized servers each coupled to one or more digital memories storing rule sets and to a network, the one or more servers executing software from a non-transitory medium; and

initiating and performing specific tasks for the user enabled by functionality of the one or more active agents.

14. The service support method of claim 13 wherein the network-connected communication devices include, but are not limited to, land-line telephones, smart telephones, digital pad devices, network appliances and laptop and desktop computers.

15. The service support method of claim 13 including steps for establishing, conducting and terminating communication with other PIPs, and with network-connected data repositories.

16. The service support method of claim 13 including defining specific roles for different users, the roles constraining nature of tasks undertaken on behalf of the dedicated user.

17. The service support method of claim 13 including steps for matching one or more services with individual users as recipients of such services.

18. The service support method of claim 16 wherein roles include administrator, service provider and object of services.

19. The service support method of claim 13 including configuring the PIP with dedicated persistent storage.

20. The service support method of claim 19 including steps for storing data and functional activity over time.

21. The service support method of claim 13 including steps for editing characteristics of a PIP through an interactive interface.

22. The service support method of claim 13 including steps for instantiating one or more active agents in a manner that the agent expires when its tasks are completed.

23. The service support method of claim 13 including steps for an active agent to trigger events through other active agents.

24. The service support method of claim 13 including steps for amending characteristics of active agents over time.