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Method and Apparatus for Implementing an Active Information Model

  • US 20160156509A1
  • Filed: 01/22/2016
  • Published: 06/02/2016
  • Est. Priority Date: 01/19/2000
  • Status: Abandoned Application
First Claim
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1. A service support system, comprising:

  • one or more computerized servers each coupled to one or more digital memories and to a network;

    software executing on individual ones of the one or more computerized servers from a non-transitory medium;

    one or more rule sets stored in one or more of the one or more digital memories;

    a plurality of interaction ports enabling two-way communication between the one or more computerized servers and individual ones of a plurality of different sorts of computerized communication devices using one or more of voice, text, email, and interactive display interfaces provided by the one or more servers; and

    instantiation and configuration functions accessible by users of the computerized communication devices, the functions to instantiate and configure active agents;

    wherein a user accessing one of the one or more computerized servers is enabled to instantiate and configure one or more active agents dedicated to the configuring user or to another user, the one or more active agents to have functions for accomplishing tasks for the user to whom the active agent is dedicated, including accessing network-accessible data and returning said data to the user, and wherein the configuration of one or more active agents dedicated to a user provides a Personal Information Portal (PIP) wherein accessing the PIP by the user to whom the PIP is dedicated initiates one or more tasks performed in conjunction with the one or more rule sets.

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