Index of Suspicion Determination for Communications Request
1 Assignment
0 Petitions
Accused Products
Abstract
The risk that an incoming emergency call is a prank call is presented in real-time to the called party, in the form of, e.g., an index of suspicion. An index of suspicion aggregation server quantifies, qualifies, and aggregates risks, suspicions, and/or threats relevant to a call center to formulate a scale of suspicion. Metrics are acquired (e.g., calling device location information, device configuration information, caller information, etc.) relevant to each communications request made to a call center and uses acquired metrics to rate communications requests based on a known scale of suspicion. Once a suspicion rating is determined for a communications request, the communications request is routed to a relevant call-taker terminal, as is the index of suspicion for that incoming call. Real time presentation of the index of suspicion enables call-takers to make better call-handling decisions based on risk analysis and historical call data associated with a given caller.
10 Citations
36 Claims
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1-16. -16. (canceled)
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17. A method of acquiring metrics to rate a likelihood that an incoming communication is a prank, comprising:
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obtaining call related information relating to said initiating wireless phone; obtaining a current location of an initiating wireless phone initiating said incoming communication from a network positioning server; comparing said obtained call related information of said initiating wireless phone to a known prank call information database to determine a first metric; comparing said current location of said initiating wireless phone to locations of known active emergency events to determine a second metric; applying said first metric and said second metric to a known scale of suspicion to determine a likelihood rating that said incoming communication is a prank; and routing said likelihood rating that said incoming communication is a prank, in real time during said incoming communication, to a recipient device to said incoming communication. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24, 25, 26, 27)
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28. Apparatus for acquiring metrics to rate a likelihood that an incoming communication is a prank, comprising:
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means for obtaining call related information relating to said initiating wireless phone; means for obtaining a current location of an initiating wireless phone initiating said incoming communication from a network positioning server; means for comparing said obtained call related information of said initiating wireless phone to a known prank call information database to determine a first metric; means for comparing said current location of said initiating wireless phone to locations of known active emergency events to determine a second metric; means for applying said first metric and said second metric to a known scale of suspicion to determine a likelihood rating that said incoming communication is a prank; and means for routing said likelihood rating that said incoming communication is a prank, in real time during said incoming communication, to a recipient device to said incoming communication. - View Dependent Claims (29, 30, 31, 32, 33, 34, 35, 36)
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Specification