GENERAL, FLEXIBLE, RESILENT TICKETING INTERFACE BETWEEN A DEVICE MANAGEMENT SYSTEM AND TICKETING SYSTEMS
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Accused Products
Abstract
Systems and methods of the present disclosure facilitate synchronizing data between a device management system and ticketing systems. In some embodiments, the system includes an update module, a mapping module, and a service board selection module. The update module may be configured to update ticketing information about a ticketing ticket on the ticketing system to match device management information about a device management ticket on the device management system. The mapping module may be configured to select a ticket category for a device management ticket on the device management system responsive to the device management information about the device management ticket. The service board selection module may be configured to select a service board for a ticketing ticket on the ticketing system.
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Citations
20 Claims
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1-14. -14. (canceled)
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15. A system for synchronizing data between a device management system and a ticketing system, comprising:
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an update module, executing on at least one processor of a server communicatively coupled to the device management system and the ticketing system, configured to update ticketing information about a ticketing ticket on said ticketing system to match device management information about a device management ticket on said device management system, a detection module, executing on the server, configured to test said device management information for consistency with said ticketing information, and a resolution module, executing on the server, configured to repair, responsive to the failure of said test, problems with said device management information and said ticketing information. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification