ORDER MODIFICATION

• US 20160189097A1
• Filed: 12/24/2014
• Published: 06/30/2016
• Est. Priority Date: 12/24/2014
• Status: Abandoned Application

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: eBay Inc.
• Inventors: Padmaraagam, Saji Hussain, Ramadass, Prabhakar, Srinath, Badrinath Vengalathur, Vaidyanathan, Sathish
• Application Number:
  US14/582,845
• Publication Number:
  US 20160189097A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/0833 Tracking
• CPC Class Codes: G06Q 10/0835 Relationships between shipper or supplier and carriers
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders

Abstract

A system is provided that allows a user to make modification to an online order that the user previously made. In particular, when the system receives the user'"'"'s instruction to modify an online purchase order, the system may determine or track the progress of the purchase order. Based on the progress of the purchase order, the system may implement modification to the purchase order accordingly. In an embodiment, the system may determine the cost of making such modification and may present the user with the fee or cost for making such modification. The system may allow the user to review the cost for making the modification and decide whether to proceed with the modification. For example, the user may decide not to proceed with the modification, because the cost or fee for making the modification exceeds the amount the user is willing to pay.

Claims

1. A system comprising:

a memory storing a purchase order made by a user at a merchant; and

one or more processors in communication with the memory and adapted to;

receive a request from the user for making a modification to the purchase order;

determine a location of the purchase order along a shipping route of the purchase order;

determine an in-transit facility based on the location of the purchase order for processing the purchase order; and

communicate an instruction to modify the purchase order at the in-transit facility.

2. The system of claim 1, wherein the in-transit facility is a next in-transit facility along the shipping route of the purchase order.

3. The system of claim 1, wherein the in-transit facility is a closest in-transit facility to the location of the purchase order.

4. The system of claim 1, wherein the one or more processors are further adapted to:

determine a cost for making the modification to the purchase order;

present the cost for making the modification to the user; and

receive an instruction from the user on whether to proceed with the modification to the purchase order based on the cost.

5. The system of claim 4, wherein the modification is for adding one or more additional items to the purchase order;

and wherein the cost for making the modification includes one or more of a cost for shipping the purchase order to the in-transit facility, a cost for holding the purchase order at the in-transit facility, a cost for shipping the one or more additional items from the merchant to the in-transit facility, and a cost for repackaging the purchase order to include the one or more additional items.

6. The system of claim 4, wherein the modification is for deleting one or more items from the purchase order;

and wherein the cost for making the modification includes one or more of a cost for shipping the purchase order to the in-transit facility, a cost for holding the purchase order at the in-transit facility, a cost for removing the one or more items and repackaging the order, and a cost for shipping the one or more items back to the merchant.

7. The system of claim 1, wherein the one or more processors are further adapted to:

estimate a delivery delay for the purchase order caused by the modification;

present the estimated delivery delay caused by the modification; and

receive an instruction from the user on whether to proceed with the modification to the purchase order based on the estimated delivery delay.

8. The system of claim 7, wherein the one or more processors are further adapted to:

determine an alternate shipping method based on the estimated delivery delay, wherein the alternate shipping method is a faster shipping method compensates the estimated delivery delay; and

present the alternate shipping method to the user.

9. The system of claim 4, wherein the one or more processors are further adapted to process a payment from the user for the cost for making the modification.

10. A method comprising:

receiving, by one or more processors, an indication that a purchase order has been made by a user;

receiving, by the one or more processors, a request from the user for making a modification to the purchase order;

determining, by the one or more processors, a location of the purchaser order along a shipping route of the purchase order;

determining, by the one or more processors, an in-transit facility based on the location of the purchase order for processing the purchase order; and

communicating, by the one or more processors, an instruction to modify the purchase order at the in-transit facility.

11. The method of claim 10 further comprising:

determining a cost for making the modification; and

presenting the cost for making the modification to the user.

12. The method of claim 10 further comprising:

determining a shipping delay caused by the modification; and

presenting the shipping delay caused by the modification to the user.

13. The method of claim 12, further comprising:

determining an alternate shipping method for expediting delivery of the purchase order to compensate the shipping delay; and

presenting the alternate shipping method to the user.

14. The method of claim 13, further comprising:

determining a cost for the alternate shipping method; and

presenting the cost for the alternate shipping method to the user.

15. The method of claim 10, wherein the in-transit facility comprises a facility equipped to process a type of the modification requested by the user.

16. The method of claim 10, wherein the modification is for adding one or more additional items to the purchase order and the method further comprises communicating, by the one or more processors, instructions for:

processing the purchase order at the in-transit facility;

preparing and shipping the one or more additional items from the merchant to the in-transit facility;

repackaging the purchase order with the one or more additional items; and

shipping the purchase order from the in-transit facility to a destination designated by the user.

17. The method of claim 10, wherein the modification is for deleting one or more items from the purchase order and the method further comprises communicating, by the one or more processors, instructions for:

processing the purchase order at the in-transit facility;

removing the one or more items from the purchase order and repackaging the purchase order;

preparing and shipping the removed one or more items from the in-transit facility back to the merchant;

repackaging the purchase order without the one or more items; and

shipping the purchase order from the in-transit facility to a destination designated by the user.

18. The method of claim 10, wherein the modification is for canceling the purchase order and the method further comprises communicating, by the one or more processors, instructions for:

processing the purchase order at the in-transit facility; and

re-label the purchase order and shipping the purchase order from the in-transit facility back to the merchant.

19. The method of claim 10, wherein the modification is for expediting a delivery schedule of the purchase order and the method further comprises communicating, by the one or more processors, instructions for:

processing the purchase order at the in-transit facility;

determining an alternate shipping method for expediting the delivery schedule; and

shipping the purchase order by the alternate shipping method from the in-transit facility to a destination designated by the user.

20. The method of claim 10, wherein the modification is for delaying a delivery schedule of the purchase order and the method further comprises communicating, by the one or more processors, instructions for:

processing the purchase order at the in-transit facility for a period of time based on a delay designated by the user; and

shipping the purchase order after the period of time from the in-transit facility to a destination designated by the user.