SYSTEMS AND METHODS FOR AN E-COMMERCE ENABLED DIGITAL WHITEBOARD

• US 20160189116A1
• Filed: 12/31/2014
• Published: 06/30/2016
• Est. Priority Date: 12/31/2014
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Cattone, Jeremy Leigh
• Granted Patent: US 10,685,334 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/103 Workflow collaboration or project management
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0643 Graphical representation of items or shoppers

Abstract

Systems and methods for an e-commerce enabled digital whiteboard are described. The system receives first initialization information, over a network, from a mobile device that includes a description of a first vehicle and a description of a first repair for the first vehicle. The first initialization information is stored in a first context. The system further receives a first request to attach the first context to an online collaborative workspace. The system further attaches the first context to an online collaborative marker that is associated with the online collaborative workspace. The system further generates a first interface based on the first context. The first interface includes the online collaborative interactive workspace including a first repair schematic including instructions for the first repair for the first vehicle. The system further receives a second request, over the network, from the mobile device that is also processed based on the first context.

Claims

1. A system comprising:

a receiving module, implemented using one or more processors, that is configured to receive first initialization information, over a network, from a mobile device that is associated with a first user, the first initialization information including a description of a first vehicle and a description of a first repair for the first vehicle; and

a processing module, implemented using the one or more processors, that is configured to store the first initialization information in a first context, the receiving module further configured to receive a first request, over the network, from the mobile device to attach the first context to an online collaborative workspace that is associated with the first user, the processing module further configured to attach the first context to an online collaborative workspace marker for the online collaborative workspace, the processing module further configured to generate a first interface based on the first context, the first interface including the online collaborative interactive workspace and further including a first repair schematic including instructions for the first repair for the first vehicle, the receiving module further configured to receive a second request, over the network, from the mobile device, the second request including operation information describing an operation that is initiated from the first interface, the processing module further configured to process the second request based on the first context.

2. The system of claim 1, wherein the receiving module is configured to receive second initialization information, over the network, from the mobile device, the second initialization information including a description of the first vehicle and a second repair identifier that identifies a second repair for the first vehicle, wherein the processing module is further configured to store the second initialization information in a second context, wherein the receiving module is configured to receive a request, over the network, from the mobile device for attachment of the second context to the online collaborative interactive workspace, wherein the processing module is further configured to attach the second context to an online collaborative workspace marker that is associated with the online collaborative interactive workspace to overwrite the first context, wherein the processing module is further configured to process the request for attachment of the second context, wherein the processing module is further configured to generate a second interface including the online collaborative interactive workspace based on the second context and the marker, the online collaborative interactive workspace including a second repair schematic for the second repair for the first vehicle.

3. The system of claim 1, wherein the second request includes operation information to add a second user to the online collaborative interactive workspace, wherein the second user is a qualified expert to perform the first repair, and wherein the second user is remotely located to the first user and interacts with the first user via a second instance of the first interface to repair the first vehicle.

4. The system of claim 3, wherein the receiving module is further configured to receive a third request, over the network, including operation information that describes an operation to select a first part responsive to a touch by the second user of an image of the first part presented in the online collaborative interactive workspace, wherein the processing module is further configured to automatically generate search results including a plurality of listings by searching the network-based marketplace for at least one listing that describes the first part, and wherein the processing module is further configured to generate a third interface responsive to the third request wherein the third interface includes a search panel including the search results including the plurality of listings.

5. The system of claim 4, wherein the plurality of listings are ranked to preferentially present listings that are published by the second user.

6. The system of claim 4, wherein the search results are ranked to preferentially present brand preferences attic first user.

7. The system of claim 4, wherein the third interface includes metadata information including a presentation of a plurality of parts that are compatible with the first part, wherein the plurality of parts is presented responsive to receipt of a touch of the second user to the image attic first part that is presented in the online collaborative interactive workspace, wherein the plurality of parts are comprised of brands that are preferred by the second user.

8. The system of claim 1, wherein the third interface includes a dialogue panel, and wherein the dialogue panel includes a log including a transcript of a session with the second user.

9. The system of claim 4, wherein the third interface includes shopping cart information including in-store pickup availability of the first part that is being offered for sale.

10. A method, the method comprising:

receiving first initialization information, over a network, from a mobile device that is associated with a first user, the first initialization information including a description of a first vehicle and a description of a first repair for the first vehicle;

storing the first initialization information in a first context;

receiving a first request, over the network, from the mobile device to attach the first context to an online collaborative workspace that is associated with the first user;

attaching the first context to an online collaborative workspace marker for the online collaborative workspace;

processing the first request, the processing of the first request including generating a first interface based on the first context, the first interface including the online collaborative interactive workspace and further including a first repair schematic including instructions for the first repair for the first vehicle;

receiving a second request, over the network, from the mobile device, the second request including operation information describing an operation that is initiated from the first interface; and

processing the second request based on the first context.

11. The method of claim 10, further comprising:

receiving second initialization information, over the network, from the mobile device, the second initialization information including the description of the first vehicle and a second repair identifier that identifies a second repair for the first vehicle;

storing the second initialization information in a second context;

receiving a request, over the network, from the mobile device for attaching the second context to the online collaborative interactive workspace;

attaching the second context to an online collaborative workspace marker that is associated with the online collaborative interactive workspace to overwrite the first context; and

processing the request for attaching the second context, the processing the request for attaching the second context including generating a second interface including the online collaborative interactive workspace based on the second context and the marker, the online collaborative interactive workspace including a second repair schematic for the second repair for the first vehicle.

12. The method of claim 10, wherein the second request includes operation information to add a second user to the online collaborative interactive workspace, wherein the second user is a qualified expert to perform the first repair, and wherein the second user is remotely located to the first user and interacts with the first user via a second instance of the interface to repair the first vehicle.

13. The method of claim 12, further comprising:

receiving a third request, over the network, wherein the third request includes operation information that describes an operation to select a first part responsive to the second user touching an image of the first part that is presented the online collaborative interactive workspace; and

processing the third request, the processing comprising;

automatically generating search results including a plurality of listings by searching a network-based marketplace for at least one listing that describes the first part; and

generating a third interface responsive to the third request wherein the third interface includes a search panel including the search results including the plurality of listings.

14. The method of claim 13, wherein the plurality of listings are ranked to preferentially present listings that are published by the second user.

15. The method of claim 13, wherein the search results are ranked to preferentially present brand preferences of the first user.

16. The method of claim 13, wherein the third interface includes metadata information including a presentation of a plurality of parts that are compatible with the first part, wherein the plurality of parts is presented responsive to the second user touching the image of the first part that is presented in the online collaborative interactive workspace, wherein the plurality of parts are comprised of brands that are preferred by the second user.

17. The method of claim 13, wherein the third interface includes a dialogue panel, and wherein the dialogue panel includes a log including a transcript of a session with the second user.

18. The method of claim 13, wherein the third interface includes shopping cart information including in store pick-up availability of the first part that is being offered for sale.

19. A machine-readable hardware storage device having no transitory signals storing a set of instructions that, when executed by a processor of a machine, cause the machine to perform operations comprising:

receiving first initialization information, over a network, from a mobile device that is associated with a first user, the first initialization information including a description of a first vehicle and a description of a first repair for the first vehicle;

storing the first initialization information in a first context;

receiving a first request, over the network, from the mobile device to attach the first context to an online collaborative workspace that is associated with the first user;

attaching the first context to an online collaborative workspace marker for the online collaborative workspace;

processing the first request, the processing of the first request including generating a first interface based on the first context, the first interface including the online collaborative interactive workspace and further including a first repair schematic including instructions for the first repair for the first vehicle;

receiving a second request, over the network, from the mobile device, the second request including operation information describing an operation that is initiated from the first interface; and

processing the second request based on the first context.

20. The method of claim 19, wherein the second request includes operation information to add a second user to the online collaborative interactive workspace, wherein the second user is a qualified expert to perform the first repair, and wherein the second user is remotely located to the first user and interacts with the first user via a second instance of the first interface to repair the first vehicle.