MODIFYING ASSOCIATIONS BETWEEN VENDORS AND REGIONS OF A VENUE

• US 20160189280A1
• Filed: 12/31/2014
• Published: 06/30/2016
• Est. Priority Date: 12/31/2014
• Status: Abandoned Application

• Current Assignee: VenueNext, Inc. (Shift4 Payments, Inc.)
• Original Assignee: VenueNext, Inc. (Shift4 Payments, Inc.)
• Inventors: Rosenberg, Edan, Marathe, Paraag, Kundu, Surjansu, York, John E., Paul, John M., Perkovich, Brano
• Application Number:
  US14/588,242
• Publication Number:
  US 20160189280A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders

Abstract

To improve user interaction with a venue, a venue management system is associated with the venue and maintains information associated with users and with vendors associated with the venue. The venue management system receives orders for products or services from users and communicates the received orders to vendors associated with the venue to be fulfilled. The venue management system may group orders having one or more common characteristics received from various users and communicate the group to a vendor to allow the vendor to more efficiently fulfill orders. Further, the venue management system maintains associations between vendors and regions of the venue and may dynamically modify the associations between vendors and regions of a venue to expedite the fulfillment of orders received from various users.

Claims

1. A method comprising:

maintaining, at a venue management system, an association between a vendor and a region of a venue, the region comprising a set of locations to which users attending the venue are associated and the association indicating the vendor provides products to the users associated with the region;

obtaining information from the vendor describing order fulfillment by the vendor, the information from the vendor including data indicating a length of time for the vendor to fulfill received orders;

obtaining information from an additional vendor describing products offered by the additional vendor;

obtaining information from the additional vendor information describing order fulfillment by the additional vendor, the information from the additional vendor including data indicating a length of time for the additional vendor to fulfill received orders;

determining whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor; and

modifying the association between the vendor and the region of the venue to associate the additional vendor with the region in response to determining to modify the association between the vendor and the region of the venue.

2. The method of claim 1, wherein maintaining, at the venue management system, the association between the vendor and the region of the venue comprises:

maintaining, at the venue management system, a vendor profile for the vendor that includes an identifier identifying the region.

3. The method of claim 1, wherein modifying the association between the vendor and the region of the venue to associate the additional vendor with the region comprises:

maintaining, at the venue management system, an additional vendor profile for the additional vendor;

including an identifier identifying the region in the additional vendor profile; and

removing the identifier identifying the region from a vendor profile for the vendor maintained by the venue management system.

4. The method of claim 1, wherein obtaining information from the vendor describing order fulfillment by the vendor comprises:

obtaining an estimated time for the vendor to fulfill orders for products provided by the vendor received within a threshold time from a current time.

5. The method of claim 4, wherein determining whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor comprises:

determining to modify the association between the vendor and the region of the venue if the estimated time for the vendor to fulfill orders for products provided by the vendor received within a threshold time from a current time exceeds a threshold time.

6. The method of claim 1, wherein obtaining information from the additional vendor information describing order fulfillment by the additional vendor comprises:

obtaining an estimated time for the additional vendor to fulfill orders received within a threshold time of a current time.

7. The method of claim 6, wherein determining whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor comprises:

determining to modify the association between the vendor and the region of the venue to associate the region of the venue with the additional vendor if an estimated time for the vendor to fulfill orders for products provided by the vendor received within the threshold time from the current time exceeds a threshold value, the estimated time for the additional vendor to fulfill orders received within the threshold time of the current time is less than the threshold value, and at least a threshold number of products offered by the additional vendor match products offered by the vendor.

8. The method of claim 1, wherein obtaining information from the vendor describing order fulfillment by the vendor comprises:

obtaining a number of pending orders associated with the vendor.

9. The method of claim 8, wherein determining whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor comprises:

determining to modify the association between the vendor and the region of the venue to associate the region with the additional vendor if the pending orders associated with the vendor is greater than a threshold number.

10. The method of claim 1, wherein obtaining information from the vendor describing order fulfillment by the vendor comprises:

obtaining one or more selected from a group consisting of;

an average time in which previously received orders were fulfilled by the vendor, a number of orders received by the vendor from users associated with the region of the venue, a frequency of orders received by the vendor from users associated with the region of the venue, a preparation time associated with a service or a product provided by the vendor, and any combination thereof.

11. The method of claim 1, wherein obtaining information from the additional vendor information describing order fulfillment by the additional vendor comprises:

obtaining one or more selected from a group consisting of;

an average time in which previously received orders were fulfilled by the additional vendor, a number of orders received by the additional vendor from users associated with the region of the venue, a frequency of orders received by the additional vendor from users associated with the region of the venue, a preparation time associated with a service or a product provided by the additional vendor, a number of unfulfilled orders associated with the additional vendor, and any combination thereof

12. A computer program product comprising a computer readable storage medium having instructions encoded thereon that, when executed by a processor, cause the processor to:

maintain, at a venue management system, an association between a vendor and a region of a venue, the region comprising a set of locations to which users attending the venue are associated and the association indicating the vendor provides products to the users associated with the region;

obtain information from the vendor describing order fulfillment by the vendor, the information from the vendor including data indicating a length of time for the vendor to fulfill received orders;

obtain information from an additional vendor describing products offered by the additional vendor;

obtain information from the additional vendor information describing order fulfillment by the additional vendor, the information from the additional vendor including data indicating a length of time for the additional vendor to fulfill received orders;

determine whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor; and

modify the association between the vendor and the region of the venue to associate the additional vendor with the region in response to determining to modify the association between the vendor and the region of the venue.

13. The computer program product of claim 12, wherein obtain information from the vendor describing order fulfillment by the vendor comprises:

obtain an estimated time for the vendor to fulfill orders for products provided by the vendor received within a threshold time from a current time.

14. The computer program product of claim 13, wherein determine whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor comprises:

determine to modify the association between the vendor and the region of the venue if the estimated time for the vendor to fulfill orders for products provided by the vendor received within a threshold time from a current time exceeds a threshold time.

15. The computer program product of claim 12, wherein obtain information from the additional vendor information describing order fulfillment by the additional vendor comprises:

obtain an estimated time for the additional vendor to fulfill orders received within a threshold time of a current time.

16. The computer program product of claim 15, wherein determine whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor comprises:

determine to modify the association between the vendor and the region of the venue to associate the region of the venue with the additional vendor if an estimated time for the vendor to fulfill orders for products provided by the vendor received within the threshold time from the current time exceeds a threshold value, the estimated time for the additional vendor to fulfill orders received within the threshold time of the current time is less than the threshold value, and at least a threshold number of products offered by the additional vendor match products offered by the vendor.

17. The computer program product of claim 12, wherein obtain information from the additional vendor information describing order fulfillment by the additional vendor comprises:

obtain an estimated time for the additional vendor to fulfill orders received within a threshold time of a current time.

18. The computer program product of claim 17, wherein determine whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor comprises:

determine to modify the association between the vendor and the region of the venue to associate the region of the venue with the additional vendor if an estimated time for the vendor to fulfill orders for products provided by the vendor received within the threshold time from the current time exceeds a threshold value, the estimated time for the additional vendor to fulfill orders received within the threshold time of the current time is less than the threshold value, and at least a threshold number of products offered by the additional vendor match products offered by the vendor.

19. The computer program product of claim 12, wherein obtain information from the vendor describing order fulfillment by the vendor comprises:

obtain a number of pending orders associated with the vendor.

20. The computer program product of claim 19, wherein determine whether to modify the association between the vendor and the region of the venue based at least in part on the information describing order fulfillment by the vendor, the information describing products offered by the additional vendor, and the information describing order fulfillment by the additional vendor comprises:

determine to modify the association between the vendor and the region of the venue to associate the region with the additional vendor if the pending orders associated with the vendor is greater than a threshold number.