SYSTEMS AND METHODS TO AVOID COLLISIONS IN ESTABLISHING REAL-TIME COMMUNICATION CONNECTIONS
First Claim
1. A method implemented in a communication system, the method comprising:
- storing, in a computing apparatus configured in the communication system, data identifyinga plurality of advisers,availability of the advisers for real time communications over the communication system, andinformation of the advisers;
providing, via the computing apparatus, a user interface to receive user input to request a list of advisers;
identifying and ranking, by the computing apparatus, the list of advisers based at least in part on the availability of the advisers, the information of the advisers, and the user input;
randomizing, by the computing apparatus, a top portion of the list;
presenting, via the computing apparatus, the list with the top portion randomized in the user interface;
receiving, by the computing apparatus, a user selection of an adviser from the list; and
providing, by the computing apparatus, a real time communication connection between a user of the user interface and the adviser selected from the list.
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Accused Products
Abstract
A computing apparatus configured in the communication system to store data about advisers, including availability status of the advisers for real time communications with customers, ratings of the advisers by prior customers, compensate rates of the advisers, probability of being connected within a period of time for real time communication with customers, etc. The computing apparatus customizes the selection of lists of advisers for presentation to customers and/or the sequences of the lists to reduce collisions in concurrent requests for connections to same advisers for real time communication connections. The customization may include randomizing top portions of the lists, selecting and/or ranking the advisers in real time based on probability of advisers being connected within a period of time for real time communication with customers, etc.
14 Citations
20 Claims
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1. A method implemented in a communication system, the method comprising:
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storing, in a computing apparatus configured in the communication system, data identifying a plurality of advisers, availability of the advisers for real time communications over the communication system, and information of the advisers; providing, via the computing apparatus, a user interface to receive user input to request a list of advisers; identifying and ranking, by the computing apparatus, the list of advisers based at least in part on the availability of the advisers, the information of the advisers, and the user input; randomizing, by the computing apparatus, a top portion of the list; presenting, via the computing apparatus, the list with the top portion randomized in the user interface; receiving, by the computing apparatus, a user selection of an adviser from the list; and providing, by the computing apparatus, a real time communication connection between a user of the user interface and the adviser selected from the list. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A computing apparatus configured in a communication system, the computing apparatus comprising:
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at least one network interface; at least one microprocessor; and memory storing instructions configured to instruct the at least one microprocessor to store data identifying a plurality of advisers, availability of the advisers for real time communications over the communication system, and information of the advisers; provide, via the at least one network interface, a user interface to receive user input to request a list of advisers; identify and sort the list of advisers based at least in part on the availability of the advisers, the information of the advisers, the user input, and probability of the advisers to become unavailable in a predetermined period of time; present, via the at least one network interface, the list in the user interface; receive, through the user interface, a user selection of an adviser from the list; and establish, via the at least one network interface, a real time communication connection between a user of the user interface and the adviser selected from the list. - View Dependent Claims (12, 13, 14, 15, 16)
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17. A non-transitory computer storage medium storing instructions configured to instruct a computing apparatus configured on a communication system to perform a method, the method comprising:
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storing, in a computing apparatus configured in the communication system, data identifying a plurality of advisers, availability of the advisers for real time communications over the communication system, and information of the advisers; receiving, in the computing apparatus, requests from users to search for advisers; identifying, by the computing apparatus, lists of advisers for the users respectively based on the requests; identifying, by the computing apparatus, a subset of advisers that in the lists; and customizing, by the computing apparatus, orders of the lists to avoid collision of requests for real time communication connections to the subset of advisers; receiving, by the computing apparatus, selections of advisers from the lists by the users; and providing, by the computing apparatus, real time communication connection between the users and the advisers selected by the users from the lists. - View Dependent Claims (18, 19, 20)
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Specification