SYSTEM AND METHOD FOR ESTIMATING AN EXPECTED WAITING TIME FOR A PERSON ENTERING A QUEUE

• US 20160191865A1
• Filed: 12/30/2014
• Published: 06/30/2016
• Est. Priority Date: 12/30/2014
• Status: Abandoned Application

• Current Assignee: Qognify Ltd. (PSBU Midco SARL)
• Original Assignee: Nice Systems Limited (Nice Ltd)
• Inventors: BEISER, Marina, Idelson, Daphna, Girmonski, Doron
• Application Number:
  US14/585,409
• Publication Number:
  US 20160191865A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06V 20/53 Recognition of crowd images, e.g. recognition of crowd congestion
• CPC Class Codes: G06V 40/16 Human faces, e.g. facial parts, sketches or expressions

Abstract

A system and method for estimating an expected waiting time for a person entering a queue may receive image data captured from at least one image capture device during a period of time prior to the person entering the queue; calculate, based on the image data, one or more prior waiting time estimations, a queue handling time estimation, and a queue occupancy; assign a module weight to each of the one or more prior waiting time estimations and to the queue handling time estimation; generate, based on at least the calculations of the one or more prior waiting time estimations, the queue handling time estimation, and the respective module weights, a recent average handling time for the prior period of time; and determine the expected waiting time based on the recent average handling time and the queue occupancy.

Claims

1. A method for estimating an expected waiting time for a person entering a queue, the method performed on a computer having a processor, memory, and one or more code modules stored in the memory and executing in the processor, the method comprising:

receiving, at the processor, image data captured from at least one image capture device during a period of time prior to the person entering the queue;

calculating, by the processor, based on the image data, one or more prior waiting time estimations, a queue handling time estimation, and a queue occupancy;

wherein a prior waiting time estimation is an estimation of the time a prior outgoer of the queue waited in the queue; and

wherein a queue handling time estimation is an estimation of an average handling time for an outgoer of the queue;

assigning, by the processor, a module weight to each of the one or more prior waiting time estimations and to the queue handling time estimation;

generating, by the processor, based on at least the calculations of the one or more prior waiting time estimations, the queue handling time estimation, and the respective module weights, a recent average handling time for the prior period of time; and

determining, by the processor, the expected waiting time based on the recent average handling time and the queue occupancy.

2. The method as in claim 1, further comprising:

generating, by the processor, for each prior waiting time estimation, an associated confidence score.

3. The method as in claim 1, wherein calculating the one or more prior waiting time estimations comprises:

identifying, by the processor, based on the image data, one or more incomers as the one or more incomers enter the queue, and one or more outgoers as the one or more outgoers exit the queue;

generating, by the processor, for each identified incomer, a unique entrance signature and an entrance time stamp, and for each identified outgoer, a unique exit signature and an exit time stamp;

comparing, by the processor, one or more unique exit signatures with one or more unique entrance signatures; and

based on the signature comparing step, outputting, by the processor, a prior waiting time estimation, wherein the prior waiting time estimation represents a difference between the entrance time stamp of the compared unique entrance signature and the exit time stamp of the compared unique exit signature.

4. The method as in claim 3, wherein:

each signature comparison is assigned a similarity score representing a likelihood of the one or more compared unique exit signatures and the one or more compared unique entrance signatures having each been generated from the same person; and

wherein outputting the prior waiting time estimation is based on a highest assigned similarity score among a plurality of signature comparisons.

5. The method as in claim 1, wherein calculating the one or more prior waiting time estimations comprises:

identifying, by the processor, based on the image data, one or more entering unique segments relating to a plurality of incomers as the plurality of incomers enter the queue, and one or more progressing unique segments relating to a plurality of progressing people as the plurality of progressing people progress along the queue;

generating, by the processor, for each identified entering unique segment, a unique entrance signature and an entrance time stamp, and for each identified progressing unique segment, a unique progress signature and a progress time stamp;

comparing, by the processor, one or more unique entrance signatures with one or more unique progress signatures; and

based on the signature comparing step, outputting, by the processor, a prior waiting time estimation, wherein the prior waiting time estimation represents a difference between the entrance time stamp of the compared unique entrance signature and the exit time stamp of the compared unique exit signature as a function of a length of the queue.

6. The method as in claim 5, wherein:

each signature comparison is assigned a similarity score representing a likelihood of the one or more compared unique entrance signatures and the one or more compared unique progress signatures having each been generated from the one or more people; and

wherein outputting the prior waiting time estimation is based on a highest assigned similarity score among a plurality of signature comparisons.

7. The method as in claim 1, wherein the handling time estimation comprises a difference in time between a first identified outgoer of the queue and a second identified outgoer of the queue, as a function of a number of available queue handling points at an exit of the queue.

8. The method as in claim 1, wherein a module weight is assigned to each of the one or more prior waiting time estimations and to the handling time estimation based on a historical module accuracy for a previous period of time.

9. The method as in claim 1, wherein generating the recent average handling time further comprises:

assigning a decay weight to one or more of the one or more prior waiting time estimations, the queue handling time estimation, and the queue occupancy, based on a decaying time scale, wherein recent calculations are assigned lower decay weights and older-in-time calculations are assigned higher decay weights.

10. The method as in claim 1, wherein queue occupancy comprises at least one of an approximation of a number of people in the queue and an actual number of people in the queue.

11. A system for estimating an expected waiting time for a person entering a queue, comprising:

a computer having a processor and memory;

one or more code modules that are stored in the memory and that are executable in the processor, and which, when executed, configure the processor to;

receive image data captured from at least one image capture device during a period of time prior to the person entering the queue;

calculate, based on the image data, one or more prior waiting time estimations, a queue handling time estimation, and a queue occupancy;

wherein a prior waiting time estimation is an estimation of the time a prior outgoer of the queue waited in the queue; and

wherein a queue handling time estimation is an estimation of an average handling time for an outgoer of the queue;

assign a module weight to each of the one or more prior waiting time estimations and to the queue handling time estimation;

generate, based on at least the calculations of the one or more prior waiting time estimations, the queue handling time estimation, and the respective module weights, a recent average handling time for the prior period of time; and

determine the expected waiting time based on the recent average handling time and the queue occupancy.

12. The system as in claim 11, further configured to:

generate, for each prior waiting time estimation, an associated confidence score.

13. The system as in claim 11, further configured to:

identify, based on the image data, one or more incomers as the one or more incomers enter the queue, and one or more outgoers as the one or more outgoers exit the queue;

generate, for each identified incomer, a unique entrance signature and an entrance time stamp, and for each identified outgoer, a unique exit signature and an exit time stamp;

compare one or more unique exit signatures with one or more unique entrance signatures; and

based on the signature comparing step, output a prior waiting time estimation, wherein the prior waiting time estimation represents a difference between the entrance time stamp of the compared unique entrance signature and the exit time stamp of the compared unique exit signature.

14. The system as in claim 13, wherein:

each signature comparison is assigned a similarity score representing a likelihood of the one or more compared unique exit signatures and the one or more compared unique entrance signatures having each been generated from the same person; and

wherein outputting the prior waiting time estimation is based on a highest assigned similarity score among a plurality of signature comparisons.

15. The system as in claim 11, further configured to:

Identify, based on the image data, one or more entering unique segments relating to a plurality of incomers as the plurality of incomers enter the queue, and one or more progressing unique segments relating to a plurality of progressing people as the plurality of progressing people progress along the queue;

Generate, for each identified entering unique segment, a unique entrance signature and an entrance time stamp, and for each identified progressing unique segment, a unique progress signature and a progress time stamp;

compare one or more unique entrance signatures with one or more unique progress signatures; and

based on the signature comparing step, output a prior waiting time estimation, wherein the prior waiting time estimation represents a difference between the entrance time stamp of the compared unique entrance signature and the exit time stamp of the compared unique exit signature as a function of a length of the queue.

16. The system as in claim 15, wherein:

each signature comparison is assigned a similarity score representing a likelihood of the one or more compared unique entrance signatures and the one or more compared unique progress signatures having each been generated from the one or more people; and

wherein outputting the prior waiting time estimation is based on a highest assigned similarity score among a plurality of signature comparisons.

17. The system as in claim 11, wherein the handling time estimation comprises a difference in time between a first identified outgoer of the queue and a second identified outgoer of the queue, as a function of a number of available queue handling points at an exit of the queue.

18. The system as in claim 11, wherein a module weight is assigned to each of the one or more prior waiting time estimations and to the handling time estimation based on a historical module accuracy for a previous period of time.

19. The system as in claim 11, further configured to:

assign a decay weight to one or more of the one or more prior waiting time estimations, the queue handling time estimation, and the queue occupancy, based on a decaying time scale, wherein recent calculations are assigned lower decay weights and older-in-time calculations are assigned higher decay weights.

20. The system as in claim 11, wherein queue occupancy comprises at least one of an approximation of a number of people in the queue and an actual number of people in the queue.