DATA ANALYSIS USING NATURAL LANGUAGE PROCESSING TO OBTAIN INSIGHTS RELEVANT TO AN ORGANIZATION
First Claim
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1. A computer-implemented method for obtaining insights from aggregated data pertaining to a healthcare organization, said aggregated data including at least unstructured data, comprising:
- processing said aggregated data using natural language processing to generate a set of attributes, said set of attributes being correlated with metadata pertaining experiences with said health care organization;
processing said aggregated data using natural language processing to generate a set of contributors, said set of contributors pertaining to said set of attributes; and
analyzing, using said set of attributes and said set of contributors, to generate a set of insights, said set of insights representing a set of recommendations to improve at least one attribute in said set of attributes, wherein said set of attributes represent at least one of a set of topics, a set of sentiments, and a set of emotions.
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Abstract
Methods and apparatuses for generating insights for improving a health organization from unstructured and structured data. Natural language processing is employed to process the aggregated data from various data sources to create attributes and contributors. The attributes and weighted contributors are processed with business rules and/or compliance rules to form the insights.
39 Citations
23 Claims
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1. A computer-implemented method for obtaining insights from aggregated data pertaining to a healthcare organization, said aggregated data including at least unstructured data, comprising:
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processing said aggregated data using natural language processing to generate a set of attributes, said set of attributes being correlated with metadata pertaining experiences with said health care organization; processing said aggregated data using natural language processing to generate a set of contributors, said set of contributors pertaining to said set of attributes; and analyzing, using said set of attributes and said set of contributors, to generate a set of insights, said set of insights representing a set of recommendations to improve at least one attribute in said set of attributes, wherein said set of attributes represent at least one of a set of topics, a set of sentiments, and a set of emotions. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
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15. A computer-implemented method for analyzing data pertaining to at least a health care organization, said analyzing being responsive to a query, comprising:
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aggregating unstructured data from various data sources to form aggregated data; and processing said aggregated data using natural language processing to generate a set of attributes, wherein said set of attributes are correlated with values of metadata specified in said query, said metadata pertaining experiences with said health care organization that give rise to said unstructured data, wherein said set of attributes represent at least one of a set of topics, a set of sentiments, and a set of emotions. - View Dependent Claims (16, 17, 18, 19, 20, 22)
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21. The computer-implemented method of claim B1 wherein said unstructured data includes blog data.
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23. A computer-implemented method for obtaining recommendations for improvement pertaining to a health care organization, said obtaining recommendations being performed in response to a query, comprising:
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aggregating unstructured data from various sources to form aggregated data; processing said aggregated data using natural language processing to generate a set of attributes, said set of attributes being correlated with values of metadata, said metadata pertaining experiences with said health care organization that give rise to said unstructured data, said values of metadata being specified in said query; processing said aggregated data using natural language processing to generate a set of contributors, said set of contributors pertaining to said set of attributes; and analyzing, using said set of attributes and said set of contributors, to generate said recommendations, wherein said set of attributes represent at least one of a set of topics, a set of sentiments, and a set of emotions.
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Specification