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Remote Support of a Device

  • US 20160210033A1
  • Filed: 10/09/2013
  • Published: 07/21/2016
  • Est. Priority Date: 10/09/2013
  • Status: Abandoned Application
First Claim
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1. A method of providing remote support, comprising:

  • receiving, by a first device from a second device over a network, a support tool;

    presenting, at the first device, a user interface provided by the support tool;

    presenting, in the user interface at the first device, information regarding a context of the first device, an issue at the first device, a solution for the issue, and a link to a resource to assist in addressing the issue; and

    sending, by the first device, at least one image of the user interface to the second device for display at the second device, the at least one image containing the presented information.

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