REMOTE MANAGEMENT TECHNIQUES
First Claim
1. A remote management method comprising:
- receiving a workflow task from a local management system by a workflow management system;
sending a message by the workflow management system to a mobile communication device carried by a manager requesting that the manager respond to the workflow task;
receiving a manager response from the mobile communication device by the workflow management system; and
providing the manager response to the local management system by the workflow management system.
3 Assignments
0 Petitions
Accused Products
Abstract
Remote management techniques which allow existing workflows to remain intact and manager responses to workflow tasks to be completed on or off-site using a mobile communication device, such as a smartphone or tablet. An example remote management method includes receiving a workflow task from a local management system by a workflow management system, sending a message by the workflow management system to a mobile communication device carried by a manager requesting that the manager respond to the workflow task, receiving a manager response from the mobile communication device by the workflow management system, and providing the manager response to the local management system by the workflow management system.
20 Citations
15 Claims
-
1. A remote management method comprising:
-
receiving a workflow task from a local management system by a workflow management system; sending a message by the workflow management system to a mobile communication device carried by a manager requesting that the manager respond to the workflow task; receiving a manager response from the mobile communication device by the workflow management system; and providing the manager response to the local management system by the workflow management system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
-
13. A remote management method comprising:
-
receiving a workflow task from a local management system by a workflow management system; storing the workflow task in a record associated with the local management system by the workflow management system; sending a message by the workflow management system to a mobile application of a mobile communication device carried by a manager requesting that the manager respond to the workflow task; receiving a manager response from the mobile application of the mobile communication device by the workflow management system; marking the workflow task in the record as completed by the workflow management system; and providing the manager response to the local management system by the workflow management system.
-
-
14. A remote management system comprising:
a workflow management system configured to receive a workflow task from a local management system; send a message to a mobile communication device carried by a manager requesting that the manager respond to the workflow task; receive a manager response from the mobile communication device; and provide the manager response to the local management system.
-
15. The remote management system further comprising:
a data store containing a record associated with the local management system containing the workflow task and the manager response.
Specification