MAINTENANCE SUPPORT SYSTEM, SERVICE PROVIDING METHOD, AND AUTHENTICATION DEVICE
First Claim
1. A maintenance support system for providing a service for supporting maintenance of an image forming apparatus, the maintenance support system comprising:
- the image forming apparatus;
a management device; and
an information processing terminal,wherein the image forming apparatus includes;
a first memory configured to store terminal identification information identifying the information processing terminal; and
a service request data generator configured to generate service request data including the terminal identification information stored in the first memory and send the service request data to the management device,wherein the management device includes;
an information issuing processor configured to, upon receiving the service request data sent from the image forming apparatus, issue receipt identification information and send the receipt identification information to the image forming apparatus or the information processing terminal;
a second memory configured to store the terminal identification information included in the service request data and the receipt identification information issued by the information issuing processor in association with each other; and
a processor configured to, upon receiving the terminal identification information and the receipt identification information sent from the information processing terminal, compare the received terminal identification information and receipt identification information with the terminal identification information and receipt identification information stored in the second memory in association with each other, and output a result of the comparison, andwherein the information processing terminal includes;
a third memory configured to store the terminal identification information;
an interface configured to receive input of the receipt identification information in accordance with operation by a user; and
a transmitter configured to send the received receipt identification information and the terminal identification information stored in the third memory to an outside of the information processing terminal.
1 Assignment
0 Petitions
Accused Products
Abstract
A maintenance support system includes an image forming apparatus, a management device, and an information processing terminal. The image forming apparatus generates data including terminal identification information identifying the terminal and sends it to the management device. The management device includes: an issuing processor that, upon receiving the data, issues receipt identification information and sends it to the image forming apparatus or terminal; a memory that stores the terminal identification information in the data and the receipt identification information; and a processor that, upon receiving the terminal identification information and receipt identification information from the terminal, compares the received terminal identification information and receipt identification information with the terminal identification information and receipt identification information stored in the memory, and outputs a result of the comparison. The terminal receives the receipt identification information, and sends the received receipt identification information and the terminal identification information.
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Citations
17 Claims
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1. A maintenance support system for providing a service for supporting maintenance of an image forming apparatus, the maintenance support system comprising:
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the image forming apparatus; a management device; and an information processing terminal, wherein the image forming apparatus includes; a first memory configured to store terminal identification information identifying the information processing terminal; and a service request data generator configured to generate service request data including the terminal identification information stored in the first memory and send the service request data to the management device, wherein the management device includes; an information issuing processor configured to, upon receiving the service request data sent from the image forming apparatus, issue receipt identification information and send the receipt identification information to the image forming apparatus or the information processing terminal; a second memory configured to store the terminal identification information included in the service request data and the receipt identification information issued by the information issuing processor in association with each other; and a processor configured to, upon receiving the terminal identification information and the receipt identification information sent from the information processing terminal, compare the received terminal identification information and receipt identification information with the terminal identification information and receipt identification information stored in the second memory in association with each other, and output a result of the comparison, and wherein the information processing terminal includes; a third memory configured to store the terminal identification information; an interface configured to receive input of the receipt identification information in accordance with operation by a user; and a transmitter configured to send the received receipt identification information and the terminal identification information stored in the third memory to an outside of the information processing terminal. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A service providing method of providing, by a maintenance support system comprising an image forming apparatus, a management device, and an information processing terminal, a service for supporting maintenance of the image forming apparatus, the service providing method comprising:
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by the image forming apparatus;
generating service request data including terminal identification information that identifies the information processing terminal and is stored in a first memory, and sending the service request data to the management device;by the management device, upon receiving the service request data sent from the image forming apparatus, issuing receipt identification information, sending the receipt identification information to the image forming apparatus or the information processing terminal, and storing in a second memory the terminal identification information included in the service request data and the receipt identification information in association with each other; by the information processing terminal, receiving input of the receipt identification information in accordance with operation by a user, and sending the received receipt identification information and the terminal identification information stored in a third memory to an outside of the information processing terminal; and by the management device, upon receiving the terminal identification information and the receipt identification information sent from the information processing terminal, comparing the received terminal identification information and receipt identification information with the terminal identification information and receipt identification information stored in the second memory in association with each other, and outputting a result of the comparison.
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11. An authentication device for authenticating a communication device, comprising:
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a receiver configured to receive device information of the communication device and receipt information sent from the communication device; and an authentication processor configured to authenticate the communication device based on the received device information and receipt information. - View Dependent Claims (12, 13, 14, 15, 16, 17)
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Specification