COLLABORATION TECHNIQUES BETWEEN PARTIES USING ONE OR MORE COMMUNICATION MODALITIES

• US 20160234319A1
• Filed: 02/10/2015
• Published: 08/11/2016
• Est. Priority Date: 02/10/2015
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Griffin, Keith
• Granted Patent: US 10,447,788 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: H04L 67/148 Migration or transfer of sessions
• CPC Class Codes: H04L 67/61 taking into account QoS or priority requirements

Abstract

In one embodiment, a collaboration node prioritizes each modality of communication accessible by at least a first user and a second user based on one or more communication characteristics in a collaboration profile, monitors communication characteristics of a communication session conducted in a first modality of communication between the first user and the second user, and determines a second modality of communication accessible to the first user and the second user having a higher priority than the first modality of communication based on the collaboration profile and the communication characteristics for the communication session. The collaboration node further notifies at least one of the first user or the second user when the second modality of communication has the higher priority than the first modality of communication.

Claims

1. A method, comprising:

prioritizing, by a collaboration node, each modality of communication accessible by at least a first user and a second user based on one or more communication characteristics in a collaboration profile;

monitoring, by the collaboration node, communication characteristics of a communication session conducted in a first modality of communication between the first user and the second user;

determining, by the collaboration node, a second modality of communication accessible to the first user and the second user having a higher priority than the first modality of communication based on the collaboration profile and the communication characteristics for the communication session; and

notifying, by the collaboration node, at least one of the first user or the second user when the second modality of communication has the higher priority than the first modality of communication.

2. The method of claim 1, further comprising:

transferring, by the collaboration node, the communication session conducted in the first modality to the second modality of communication when the second modality of communication has the higher priority than the first modality of communication.

3. The method of claim 1, further comprising:

merging, by the collaboration node, the communication session conducted in the first modality with the second modality of communication when the second modality of communication has the higher priority than the first modality of communication.

4. The method of claim 1, wherein the communication characteristics of the communication session include at least one of a volume of interaction, a frequency of interaction, a duration of interaction, a type of interaction, a number of participants for the interaction, a network resource usage associated with the interaction, a current location of a user, future location of a user, or a user preference.

5. The method of claim 1, wherein determining the second modality of communication accessible to the first user and the second user having the higher priority than the first modality of communication further comprises:

determining, by the collaboration node, a priority associated with the first modality of communication for the collaboration profile is lower than a priority associated with the second modality of communication for the collaboration profile.

6. The method of claim 1, wherein prioritizing each modality of communication accessible by at least the first user and the second user based on one or more communication characteristics in the collaboration profile further comprises:

prioritizing, by the collaboration node, each modality of communication accessible by at least the first user and the second user further based on presence information for each of the first user and the second user.

7. The method of claim 5, wherein the presence information includes at least one presence indicia selected from the group consisting of location information and calendar information.

8. The method of claim 1, wherein prioritizing each modality of communication accessible by at least the first user and the second user based on one or more communication characteristics in the collaboration profile, further comprises:

prioritizing, by the collaboration node, each modality of communication accessible by at least the first user and the second user further based a preference list indicating an ordered preference of each modality of communication accessible by at least the first user and the second user.

9. The method of claim 7, wherein prioritizing each modality of communication accessible by at least the first user and the second user based on one or more communication characteristics in the collaboration profile, further comprise:

receiving, by the collaboration node, a transfer response from at least one of the first user or the second user in response to notifying at least one of the first user or the second user when the second modality of communication has the higher priority than the first modality of communication, the transfer response indicating at least one of a rejection to transfer or an acceptance to transfer; and

updating, by the collaboration node, the preference list indicating the ordered preference of each modality of communication accessible by the at least the first user and the second user according to the transfer response.

10. The method of claim 1, wherein prioritizing each modality of communication accessible by at least the first user and the second user based on one or more communication characteristics in a collaboration profile, further comprises:

prioritizing, by a collaboration node, each modality of communication accessible by at least the first user and the second user further based on at least one of a heuristic model or an autonomic model.

11. The method of claim 1, further comprising:

notifying, by the collaboration node, at least one of the first user or the second user when at least one of the first user or the second user transfers to the second modality of communication using the first modality of communication.

12. A collaboration device, comprising:

one or more network interfaces to communicate with in a communication network;

a processor coupled to the network interfaces and adapted to execute one or more processes; and

a memory configured to store a process executable by the processor, the process when executed operable to;

prioritize each modality of communication accessible by at least a first user and a second user based on one or more communication characteristics in a collaboration profile;

monitor communication characteristics of a communication session conducted in a first modality of communication between the first user and the second user;

determine a second modality of communication accessible to the first user and the second user having a higher priority than the first modality of communication, based on the collaboration profile and the communication characteristics for the communication session; and

notify at least one of the first user or the second user when the second modality of communication has the higher priority than the first modality of communication.

13. The collaboration device of claim 12, wherein the process, when executed, is further operable to:

transfer the communication session conducted in the first modality to the second modality of communication when the second modality of communication has the higher priority than the first modality of communication.

14. The collaboration device of claim 12, wherein the wherein the communication characteristics of the communication session include at least one of a volume of interaction, a frequency of interaction, a duration of interaction, a type of interaction, a number of participants for the interaction, a network resource usage associated with the interaction, a current location of a user, future location of a user, or a user preference.

15. The collaboration device of claim 12, wherein the process to determine the second modality of communication accessible to the first user and the second user having a higher priority than the first modality of communication, when executed, is further operable to:

determine a priority associated with the first modality of communication for the collaboration profile is lower than a priority associated with the second modality of communication for the collaboration profile.

16. The collaboration device of claim 12, wherein the process to prioritize each modality of communication accessible by at least a first user and a second user based on one or more communication characteristics in a collaboration profile, when executed, is further operable to:

prioritize each modality of communication accessible by at least the first user and the second user further based on presence information for each of the first user and the second user.

17. The collaboration device of claim 16, wherein the presence information includes at least one presence indicia selected from the group consisting of location information and calendar information.

18. The collaboration device of claim 12, wherein the process to prioritize each modality of communication accessible by at least the first user and the second user based on one or more communication characteristics in a collaboration profile, when executed, is further operable to:

prioritize each modality of communication accessible by at least the first user and the second user further based a preference list indicating an ordered preference of each modality of communication accessible by at least the first user and the second user.

19. The collaboration device of claim 18, wherein the process to prioritize each modality of communication accessible by at least the first user and the second user based on one or more communication characteristics in a collaboration profile, when executed, is further operable to:

receive a transfer response from at least one of the first user or the second user in response to notifying at least one of the first user or the second user when the second modality of communication has the higher priority than the first modality of communication, the transfer response indicating at least one of a rejection to transfer or an acceptance to transfer; and

update the preference list indicating the ordered preference of each modality of communication accessible by the at least the first user and the second user according to the transfer response.

20. A tangible, non-transitory, computer-readable media having software encoded thereon, the software, when executed by a processor, operable to:

prioritize each modality of communication accessible by at least a first user and a second user based on one or more communication characteristics in a collaboration profile;

monitor communication characteristics of a communication session conducted in a first modality of communication between the first user and the second user;

determine a second modality of communication accessible to the first user and the second user having a higher priority than the first modality of communication, based on the collaboration profile and the communication characteristics for the communication session; and

notify at least one of the first user or the second user when the second modality of communication having the higher priority than the first modality of communication.