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Payment Networks and Methods for Processing Support Messages Associated With Features of Payment Networks

  • US 20160239846A1
  • Filed: 02/12/2015
  • Published: 08/18/2016
  • Est. Priority Date: 02/12/2015
  • Status: Active Application
First Claim
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1. A computer-implemented method of processing support messages related to one or more features of a payment network, the method comprising:

  • receiving a support message from a customer of the payment network, the support message including text related to an issue with one or more features of the payment network;

    normalizing, by a computing device, the text of the support message;

    assigning, by the computing device, a score vector to the normalized support message, the score vector indicative of a number of occurrences of multiple words in the normalized support message;

    identifying, by the computing device, a response message for the support message based on the score vector; and

    transmitting the identified response message to the customer.

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