METHOD FOR OBTAINING PRODUCT FEEDBACK FROM DRIVERS IN A NON-DISTRACTING MANNER

• US 20160240019A1
• Filed: 04/28/2016
• Published: 08/18/2016
• Est. Priority Date: 06/24/2014
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google Inc. (Alphabet Inc.)
• Inventors: Tamp, Fabian
• Granted Patent: US 10,068,390 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: B60K 2360/126 Rotatable input devices for instruments
• CPC Class Codes: B60K 2360/143 Touch sensitive instrument input devices
• CPC Class Codes: B60K 2360/1438 Touch screens
• CPC Class Codes: B60K 2360/146 Instrument input by gesture
• CPC Class Codes: B60K 2360/148 Instrument input by voice
• CPC Class Codes: B60K 35/00 Instruments specially adapted for vehicles; Arrangement of instruments in or on vehicles
• CPC Class Codes: B60K 35/10 Input arrangements, i.e. from user to vehicle, associated with vehicle functions or specially adapted therefor
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G07C 5/0808 Diagnosing performance data testing of vehicles G01M17/00; testing of electrical installation on vehicles G01R31/005
• CPC Class Codes: G07C 5/0825 using optical means
• CPC Class Codes: G07C 5/0841 Registering performance data recording measured values G01D; information storage G11B
• CPC Class Codes: G07C 5/085 using electronic data carriers
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

A feedback system for a motor vehicle infotainment system is disclosed in which information about the state of the motor vehicle, including the infotainment system, and the mobile device may be collected and sent to a remote server that is responsible for receiving and/or organizing such feedback. A user may initiate a feedback process by pressing a dedicated button, issuing a voice command, performing a specific gesture, or other input action. The feedback system may collect a variety of data and create a notice on the mobile device so that a user may submit feedback at a time during which the user will not be operating the motor vehicle.

Claims

1-18. -18. (canceled)

19. A method comprising:

receiving, by a mobile device connected to a vehicle infotainment system, a first request from a user to initiate a feedback process;

in response to the first request, storing, by the mobile device, at least a portion of content presented by the vehicle infotainment system;

receiving, by the mobile device, an indicator that the mobile device has been disconnected from the vehicle infotainment system;

in response to the received indicator, providing, by the mobile device to the user, a notification of the stored content;

receiving, by the mobile device, a second request from the user to present the stored content to the user;

in response to the second request, presenting, by the mobile device, at least a portion of the stored content to the user;

receiving, by the mobile device, feedback about the content from the user; and

providing, by the mobile device to a server remote from the mobile device, the feedback about the content.

34. A non-transitory, computer-readable medium storing instructions that, when executed by a processor, cause the processor to perform operations comprising:

in response to the first request, storing, by the mobile device, at least a portion of content presented by the vehicle infotainment system;

receiving, by the mobile device, an indicator that the mobile device has been disconnected from the vehicle infotainment system;

in response to the received indicator, providing, by the mobile device to the user, a notification of the stored content;

receiving, by the mobile device, a second request from the user to present the stored content to the user;

in response to the second request, presenting, by the mobile device, at least a portion of the stored content to the user;

receiving, by the mobile device, feedback about the content from the user; and

providing, by the mobile device to a server remote from the mobile device, the feedback about the content.

35. The non-transitory, computer-readable medium of claim 34, wherein the operations further comprise:

providing, by the mobile device, the content to the vehicle infotainment system for presentation by the vehicle infotainment system.

36. The non-transitory, computer-readable medium of claim 34, wherein the operations further comprise:

providing, by an application executing on the mobile device, the content to the vehicle infotainment system for presentation by the vehicle infotainment system,

wherein;

the content comprises a video,

the presentation by the vehicle infotainment system comprises displaying the video on a display screen of the vehicle infotainment system,

the presentation by the mobile device comprises displaying at least one image of the video on a display screen of the mobile device, and

the feedback comprises a comment by the user about the video.

37. The non-transitory, computer-readable medium of claim 34, wherein the operations further comprise:

in response to the first request, storing by the mobile device, status data comprising at least one selected from the group consisting of;

data from the motor vehicle and a data from the mobile device; and

generating, by the mobile device, a snapshot comprising the status data and the stored content, wherein the feedback comprises a comment by the user about the content and the snapshot.

38. A system comprising:

a processor; and

a non-transitory, computer-readable medium in communication with the processor and storing instructions that, when executed by the processor, cause the processor to perform operations comprising;

in response to the first request, storing, by the mobile device, at least a portion of content presented by the vehicle infotainment system;

receiving, by the mobile device, an indicator that the mobile device has been disconnected from the vehicle infotainment system;

in response to the received indicator, providing, by the mobile device to the user, a notification of the stored content;

receiving, by the mobile device, a second request from the user to present the stored content to the user;

in response to the second request, presenting, by the mobile device, at least a portion of the stored content to the user;

receiving, by the mobile device, feedback about the content from the user; and

providing, by the mobile device to a server remote from the mobile device, the feedback about the content.