Personalized Notifications

• US 20160248865A1
• Filed: 02/19/2015
• Published: 08/25/2016
• Est. Priority Date: 02/19/2015
• Status: Active Grant

• Current Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Original Assignee: Microsoft Technology Licensing LLC (Microsoft Corporation)
• Inventors: Dotan-Cohen, Dikla, Avihoo, Assaf, Priness, Ido, Somech, Haim
• Granted Patent: US 10,135,937 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/109 Time management, e.g. calendars, reminders, meetings or time accounting
• CPC Class Codes: H04L 51/224 providing notification on incoming messages, e.g. pushed notifications of received messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 67/55 Push-based network services
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity

Abstract

Personalized notifications are provided to a user. The notifications correspond to events, which can include information items, unaddressed or unnoticed by a user. The unaddressed events may be determined based on sensor data provided by a user device associated with the user including user activity pattern information. Further, an urgency level of the unaddressed event and user availability for responding to the event may be determined The availably may comprise a model with score(s) corresponding to the user'"'"'s capability for carrying out tasks associated with addressing the event. Additionally, notification content may be generated based on information about availability and the unaddressed event, and used to provide notification(s). The notification content may include a recommendation to present a notification to the user at a time determined likely to be convenient for the user to be notified of the event or where the user likely has capacity to address the event appropriately.

Claims

1. A computerized system comprising:

one or more sensors configured to provide sensor data;

a notification engine configured to generate notification content for determining a notification;

one or more processors; and

one or more computer storage media storing computer-useable instructions that, when used by the one or more processors, cause the one or more processors to perform operations comprising;

receiving, using the notification engine, an indication of an unaddressed event, the unaddressed event being associated with a user and determined based at least in part on the sensor data;

determining a set of contextual information associated with the unaddressed event, the contextual information determined based at least in part on the sensor data;

based at least in part on the set of contextual information, determining a first time frame for providing to the user a first notification regarding the unaddressed event;

determining a first set of one or more times to present the first notification to the user, the first set of one or more times being within the first time frame; and

generating a first set of notification content for determining the first notification, the first set of notification content including notification logic specifying the set of one or more times to present the notification.

2. The computerized system of claim 1, further comprising determining the first notification according to the generated first set of notification content, and presenting the first notification on a user device associated with the user, the first notification presented according to the first set of notification content at a particular time from the determined first set of one or more times.

3. The computerized system of claim 2, wherein the sensor data comprises location data of a mobile device associated with the user, and wherein the first set of one or more times is determined based at least in part on the sensor data.

4. The computerized system of claim 1, further comprising determining user pattern information from the sensor data, and wherein the first time frame is further determined based on the user pattern information.

5. The computerized system of claim 1, further comprising determining an urgency level corresponding to the unaddressed event based on the set of contextual information, and wherein the first time frame is further determined based on the determined urgency level.

6. The computerized system of claim 1, wherein the unaddressed event comprises an unaddressed communication event, unaddressed task, unnoticed or unacknowledged reminder, unnoticed or unaddressed user-notification, unnoticed or unaddressed announcement for to the user, unnoticed or unaddressed social media information item, unnoticed or unaddressed blog post, unnoticed or unaddressed news item relevant to the user, or unnoticed or unaddressed information item relevant to the user.

7. The computerized system of claim 1 further comprising:

determining the unaddressed event is pending after the first timeframe has expired;

determining a second time frame for providing to the user a second notification regarding the unaddressed event;

determining a second set of one or more times to present the second notification to the user, the second set of one or more times being within the second time frame; and

generating a second set of notification content for determining the second notification, the second notification content including notification logic specifying the second set of one or more times to present the notification.

8. The computerized system of claim 7, further comprising determining the second notification according to the generated second set of notification content, and presenting the second notification on a user device associated with the user, the second notification presented according to the second set of notification content at a particular time from the determined second set of one or more times.

9. The computerized system of claim 1, further comprising:

determining user pattern information for the user from the sensor data; and

based at least in part on the determined user pattern information, determining an availability model for the user;

wherein the first set of one or more times to present the first notification to the user are determined based on the availability model.

10. The computerized system of claim 9, wherein the availability model is further determined based on the set of contextual information.

11. The computerized system of claim 9, wherein the determined availability model for the user includes future availability for the user and further comprises a set of availability scores corresponding to the user'"'"'s capability for carrying out actions or tasks associated with responding to the unaddressed event.

12. The computerized system of claim 9 further comprising monitoring the sensor data to determine user availability within the first timeframe;

and updating the availability model based on the determined user availability, wherein the user availability comprises user capability for addressing the unaddressed event.

13. A computerized method comprising:

receiving, at a server, one or more network communications comprising;

an indication of an unaddressed event associated with a user, the unaddressed event being determined at least in part on sensor data provided by one or more sensors on a user device associated with the user, and

contextual information corresponding to the unaddressed event;

determining an urgency level corresponding to the unaddressed event, based on the contextual information;

determining user availability for responding to the unaddressed event, the user availability based at least in part on the determined urgency level corresponding to the unaddressed event;

generating notification content based on the urgency level, availability model, and unaddressed event, the notification content for determining a notification regarding the unaddressed event; and

providing the notification content to a service associated with a user device, the service for presenting the notification to the user based on the notification content.

14. The computerized method of claim 13, wherein the service is an application on the user device and wherein the indication of the unaddressed event received by the server is provided by the user device.

15. The computerized method of claim 13, wherein the unaddressed event is determined based on sensor data that includes recent user activity and user response patterns to similar events.

16. The computerized method of claim 13, wherein the contextual information includes data regarding previous user responses to similar events, and the urgency level is determined based in part on previous user responses to similar events.

17. The computerized method of claim 13, wherein the determined user availability for responding to the unaddressed event includes availability for the user over a future time interval indicating the user'"'"'s capability for carrying out actions or tasks associated with responding to the unaddressed event.

18. The computerized method of claim 13, wherein generating the notification content includes determining a set of notification logic based on the determined urgency level and user availability, the notification logic specifying at least one condition or format for presenting the notification corresponding to the unaddressed event.

19. One or more computer storage devices storing computer-useable instructions that, when used by one or more computing devices, cause the one or more computing devices to perform a method for providing personalized notification content to a first user, the method comprising:

receiving an indication of an information item relevant to the first user;

determining a set of contextual information associated with the information item;

determining an urgency level corresponding to the information item, based at least in part on the contextual information;

determining availability of the first user for addressing the information item, the availability based at least in part on the determined urgency level corresponding to the information item and on user-response patterns determined from user activity occurring in response to previous notifications of similar information items; and

presenting on a user device a notification regarding the information item, the notification presented at a particular time based on the determined availability.

20. The one or more computer storage devices of claim 19, wherein the notification is presented according to a format that is determined based on the determined availability, and wherein the user-response patterns are determined from user activity of a second user.