SHOPPING FACILITY ASSISTANCE SYSTEMS, DEVICES AND METHODS TO SUPPORT REQUESTING IN-PERSON ASSISTANCE
First Claim
1. An apparatus comprising:
- a motorized transport unit configured to move through a retail store space, the motorized transport unit having;
a location-determination component by which the motorized transport unit determines its location within the retail store space;
a direct user-input interface by which a customer at the retail store space can request in-person human assistance;
a wireless network interface by which the request for in-person human assistance and a present location of the motorized transport unit is transmitted to a central computer system.
4 Assignments
0 Petitions
Accused Products
Abstract
A motorized transport unit configured to move through a retail store space includes a location-determination component by which the motorized transport unit determines (either unilaterally or with the assistance of one or more remote elements) its location within the retail store space, a direct user-input interface by which a customer at the retail store space can request in-person human assistance, and a wireless network interface by which the request for in-person human assistance and a present location of the motorized transport unit is transmitted to a central computer system. The central computer system can respond to that request by tasking at least one person to present themselves to the customer.
94 Citations
20 Claims
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1. An apparatus comprising:
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a motorized transport unit configured to move through a retail store space, the motorized transport unit having; a location-determination component by which the motorized transport unit determines its location within the retail store space; a direct user-input interface by which a customer at the retail store space can request in-person human assistance; a wireless network interface by which the request for in-person human assistance and a present location of the motorized transport unit is transmitted to a central computer system. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method comprising:
by a motorized transport unit configured to move through a retail store space, the motorized transport unit having a location-determination component by which the motorized transport unit determines its location within the retail store space, a direct user-input interface by which a customer at the retail store space can request in-person human assistance, and a wireless network interface; detecting a customer'"'"'s assertion of the direct user-input interface; responding to the customer'"'"'s assertion of the direct user-input interface by transmitting, via the wireless network interface, a request for in-person human assistance and a present location of the motorized transport unit. - View Dependent Claims (17, 18, 19, 20)
Specification