Automated Service Systems and Methods
First Claim
Patent Images
1. A system for providing automated services comprising:
- a Customer mobile device comprising a Customer App provided to a Customer by a Service Contractor that includes Coverage Parameters for the Customer, the Customer App communicating directly or through a Server to Provider Apps to receive information for an available Contracted Provider to perform requested services, the available Contracted Provider determined without the need for the Service Contractor intervening by accessing;
location information of the mobile device; and
Contracted Provider assistance availability information provided by the Contracted Provider through a Provider App and received by the Customer App.
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Abstract
A system and method for providing automated service includes a Provider App and a Customer App. The Provider App is provided by a Service Contractor for a plurality of Contracted Providers and includes related data of the Contracted Providers. The Customer App is provided to a Customer by the Service Contractor and includes Coverage Parameters for the Customer, whereby, the Customer App communicates directly to the Provider Apps, or via a Server, to provide service to the Customer via one of the Contracted Providers without the need for the Service Contractor intervening.
29 Citations
32 Claims
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1. A system for providing automated services comprising:
a Customer mobile device comprising a Customer App provided to a Customer by a Service Contractor that includes Coverage Parameters for the Customer, the Customer App communicating directly or through a Server to Provider Apps to receive information for an available Contracted Provider to perform requested services, the available Contracted Provider determined without the need for the Service Contractor intervening by accessing; location information of the mobile device; and Contracted Provider assistance availability information provided by the Contracted Provider through a Provider App and received by the Customer App. - View Dependent Claims (2, 3, 4, 5, 29)
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6. A system for providing automated emergency roadside service (“
- ERS”
) comprising;a customer mobile device for storing and executing a Customer App provided to a Customer by a Service Contractor that includes Coverage Parameters for the Customer; said Customer App communicating directly to Provider Apps, the Provider Apps provided by the Service Contractor for a plurality of Contracted Providers that includes Relevant Provider Data of the Contracted Providers, to provide ERS assistance to the Customer via one of said Contracted Providers without the need for the Service Contractor intervening, the Customer App configured to select a Contracted Provider without the need for the Service Contractor intervening by accessing; location information of the mobile device; and Contracted Provider assistance availability information provided by the Contracted Provider through a Provider App and received by the Customer App. - View Dependent Claims (7, 8, 9, 30)
- ERS”
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10. A system for providing automated emergency roadside service (“
- ERS”
) comprising;a Customer mobile device comprising memory for storing and a processor for executing a Customer App provided by a Service Contractor for a Customer; and a Server that includes Relevant Provider Data of the Contracted Providers and Coverage Parameters for the Customer, said Customer App and Provider Apps communicating through said Server to provide ERS assistance to the Customer via one of said Contracted Providers without the need for a Service Contractor intervening, a provider of the ERS assistance selected by accessing; location information of the mobile device; and Contracted Provider assistance availability information provided by the Contracted Provider through a Provider App and received by the Customer App. - View Dependent Claims (11, 12, 13, 31)
- ERS”
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14. A method of automated service comprising:
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providing a Customer App for storage on a mobile device of a Customer from a Service Contractor; establishing a communication between said Customer App and Provider App; selecting a provider of ERS assistance by accessing; location information of the mobile device; and Contracted Provider assistance availability information provided by the Contracted Provider through a Provider App and received by the Customer App; and providing ERS assistance to the Customer via one of said Contracted Providers without the need for the Service Contractor intervening via said established communication between said Customer App and said Provider Apps. - View Dependent Claims (15, 16, 17, 18, 19, 32)
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Specification