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EFFICIENT MECHANISM FOR CUSTOMER FEEDBACK FROM A VOICE CALL

  • US 20160277576A1
  • Filed: 03/20/2015
  • Published: 09/22/2016
  • Est. Priority Date: 03/20/2015
  • Status: Active Grant
First Claim
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1. A method to provide customer feedback in a telephone call between a customer and a contact center, comprising:

  • monitoring an audio media stream from the customer in the telephone call;

    detecting a dual tone multi frequency (DTMF) feedback code within the monitored media stream; and

    assigning a feedback rating from the detected feedback code.

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