ASSISTANCE PROCESSING APPARATUS, SYSTEMS, AND METHODS

• US 20160283565A1
• Filed: 03/27/2015
• Published: 09/29/2016
• Est. Priority Date: 03/27/2015
• Status: Abandoned Application

• Current Assignee: NCR Corporation (NCR Voyix Corporation)
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Taylor, Jason
• Application Number:
  US14/670,695
• Publication Number:
  US 20160283565A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/248 Presentation of query results
• CPC Class Codes: G06Q 20/20 Point-of-sale [POS] network systems
• CPC Class Codes: G07G 1/00 Cash registers alarm indicators G07G3/00
• CPC Class Codes: G07G 1/0036 Checkout procedures
• CPC Class Codes: G07G 3/006 False operation

Abstract

Various embodiments of apparatus, systems, and methods operate to identify a device and a status using information obtained from the device. Further activity includes determining a course of action based on the status, accessing a database to retrieve action information for the action, and displaying at least some of the action information on a display as part of the course. Additional apparatus, systems, and methods are disclosed.

Claims

1. A method, comprising:

identifying a device and a status using information obtained from the device;

determining a course of action based on the status;

accessing a database to retrieve action information for the course of action; and

displaying at least some of the action information on a display as part of the course of action.

2. The method of claim 1, wherein identifying the status comprises:

identifying the status as one of a training status or an error status using data extracted from an image acquired with a camera or an audio file acquired with a microphone.

3. The method of claim 1, further comprising:

receiving an electronic signal to initiate the identifying.

4. The method of claim 3, wherein the electronic signal is provided by the device.

5. The method of claim 1, further comprising:

determining, based on the status, that software installed on the device, or running on a processor communicating with the device, is outdated; and

initiating an update sequence of the software.

6. The method of claim 1, further comprising:

determining that information displayed on a display communicatively coupled to the device corresponds to an erroneous, outdated, or abbreviated error code; and

displaying the at least some of the action information on the display coupled to a portable apparatus as a corrected, current, or enhanced error code reporting message.

7. The method of claim 6, wherein the corrected, current, or enhanced error code reporting message includes or is augmented by displaying instructions to clear the erroneous, outdated, or abbreviated error code.

8. The method of claim 1, further comprising:

prompting for acquisition of additional identification information associated with the device, to include prompting acquisition of an image of one or more components associated with the device.

9. The method of claim 1, further comprising:

transmitting an electronic signal to the device to clear an error code associated with the status.

10. The method of claim 1, wherein the device is identified using a first portion of a lighted indicator pattern comprising a blinking light emitting diode attached to the device, and the status is identified as an error code indicated by a second portion of the lighted indicator pattern.

11. The method of claim 1, wherein the identifying comprises:

identifying the device and the status using the information comprising at least one of an image of the device, a barcode on or near the device, a message displayed on a screen communicatively coupled to the device, a wireless signal emitted by the device, a sound pattern emitted by the device, or a lighted indicator pattern provided by the device.

12. The method of claim 1, wherein the course of action comprises one of a course of training or troubleshooting.

13. The method of claim 1, wherein the action information comprises one of operational training or troubleshooting associated with the device.

14. An apparatus, comprising:

a camera to acquire at least one image;

a memory comprising instructions;

a processor to execute the instructions to identify a device and a training or error status associated with the device using the at least one image, wherein the image comprises an image of the device, a barcode on or near the device, a message displayed on a display communicatively coupled to the device, or a lighted indicator pattern provided by the device, and wherein the processor is to further execute the instructions to determine a course of training or troubleshooting responsive to the status;

a bus to receive information associated with the course from the memory or from a database, wherein the processor is to execute the instructions to retrieve the information associated with the course using the bus; and

a display communicatively coupled to the processor, to display at least some of the information as part of the course including operational training or troubleshooting associated with the device.

15. The apparatus of claim 14, further comprising:

a wireless receiver to acquire a signal transmitted by the device, wherein the processor is to execute the instructions to identify the device and/or the training or error status associated with the device using information carried by the signal.

16. The apparatus of claim 14, further comprising:

a wireless transmitter to transmit an update signal to initiate a software update for software installed on the device, or a processor communicating with the device, responsive to a determination that the software is outdated.

17. The apparatus of claim 14, further comprising:

a microphone, a switch, or a touch screen sensor to provide a signal initiating acquisition of the at least one image by the camera.

18. The apparatus of claim 14, further comprising:

a network interface to couple the processor to the database, via the bus.

19. A system, comprising:

at least one barcode scanning device;

at least one data processing device; and

at least one memory device storing a local database of barcode data and instructions executable by the at least one data processing device, the instructions executable by the at least one data processing device to perform data processing activities, the data processing activities comprising;

displaying one of a training or error status associated with the system using at least one of a message displayed on a display communicatively coupled to the system, or a lighted indicator pattern, to initiate provision of a course of training or troubleshooting responsive to the status, as determined by a portable apparatus having a camera to acquire an image of the display and/or the lighted indicator pattern.

20. The system of claim 19, wherein the scanning device forms a part of the system that comprises a Self-Service Terminal (SST).

21. The system of claim 20, wherein the SST comprises a self-checkout Point-Of-Sale (POS) system.

22. The system of claim 19, wherein the system further comprises:

a wireless transmitter to transmit the training or error status to the portable apparatus.

23. The system of claim 19, further comprising:

a wireless transceiver to communicate with the portable apparatus that is programmed to determine the status, and to initiate an update sequence for software installed on the system when the portable apparatus determines the software is outdated.