TARGETED LOYALTY

• US 20160283965A1
• Filed: 03/27/2015
• Published: 09/29/2016
• Est. Priority Date: 03/27/2015
• Status: Abandoned Application

• Current Assignee: NCR Corporation (NCR Voyix Corporation)
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Ellis, Joseph Bradley III, Rose, Charles Martin
• Application Number:
  US14/671,000
• Publication Number:
  US 20160283965A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0226 Incentive systems for frequent usage, e.g. frequent flyer miles programs or point systems
• CPC Class Codes: G06Q 30/0261 based on user location

Abstract

A customer defined in a targeted promotion is identified within a geographical area where the targeted promotion is valid. A price for a good associated with the targeted promotion is resolved. A retail location for a retailer having the good at the price within the geographical area is determined. The price for the good and the retail location are communicated to a customer device of the customer when the customer is within the geographical area.

Claims

1. A method, comprising:

obtaining a price for a good;

identifying a customer to offer the price; and

notifying a customer device of the customer of the price for the good available to the customer at a retail location that is within a predefined distance from a current customer location of the customer.

2. The method of claim 1, wherein obtaining further includes determining the price based on automatic acquisition of current prices for the good by retailers within a predefined range of the current customer location and automatically setting the price at a lowest available price from the current prices.

3. The method of claim 1, wherein obtaining further includes selecting the price as a lowest available price from a listing of available prices for the good supplied by a third-party price aggregator for retailers within a predefined range of the current customer location.

4. The method of claim 1, wherein obtaining further includes receiving the price from an interface operated by a store agent of the retail location.

5. The method of claim 1, wherein obtaining further includes receiving the price from an interface operated by a retail agent associated with the retail location and a plurality of other retail locations.

6. The method of claim 1, wherein identifying further includes generating a customer segment from a loyalty system having targeted customers to receive the price for the good, wherein a loyalty account for the customer is included within the customer segment.

7. The method of claim 6, wherein generating further includes conducting a search of the loyalty system to generate the customer segment in response to a marketing campaign associated with a predefined range of the current customer location.

8. The method of claim 6, wherein generating further includes conducting a search of the loyalty system to generate the customer segment in response to an agreement with a vendor having a class of customers.

9. The method of claim 1, wherein identifying further includes receiving a request for an offer price from an interface of the customer device operated by the customer while the customer is at the current customer location and identifying the customer from the request.

10. The method of claim 1, wherein notifying further includes sending the price to the customer device as an electronic message that identifies a per gallon fuel price for fuel that can be purchased by the customer at the retail location.

11. A method, comprising:

detecting a customer device operated by a customer within a geographical area;

obtaining a loyalty account of the customer;

identifying the loyalty account as being targeted for a price promotion on a good at a retail store located within the geographical area; and

communicating the price promotion and a location of the retail store to the customer device while the customer is within the geographical area.

12. The method of claim 11, wherein detecting further includes receiving a price request for the good from a mobile loyalty application executing on the customer device, the price request initiated by the customer via an interface of the mobile loyalty application.

13. The method of claim 11, wherein detecting further includes receiving a current location of the customer device from a mobile loyalty application executing on the customer device.

14. The method of claim 11, wherein obtaining further includes using a mobile device identifier sent from a mobile loyalty application executing on the customer device to search a loyalty database to obtain the loyalty account.

15. The method of claim 11, wherein obtaining further includes using sign-in credentials provided by the customer through an interface of a mobile loyalty application executing on the customer device to search a loyalty database to obtain the loyalty account.

16. The method of claim 11, wherein identifying further includes matching a customer identifier obtained from the loyalty account with a list of customer identifiers that comprise a marketing segment being targeted for the price promotion.

17. The method of claim 11, wherein communicating further includes sending the price promotion for the good and the retail location to a mobile loyalty application executing on the customer device for communication to the customer.

18. The method of claim 17, wherein sending further includes instructing the mobile loyalty application to initiate a navigation application on the customer device providing directions from a current location of the customer device to the retail location.

19. A system, comprising:

a processor; and

a targeted promotion manager configured to;

i) execute on the processor, ii) resolve a price for a good, iii) manage a promotion associated with the good, iii) dynamically identify a targeted customer within a geographical area for which the promotion is to be offered, and iv) dynamically communicate the price for the good and a retail location for the good to a customer device of the customer when the customer device is within the geographical area.

20. The system of claim 19, wherein the price is a unit price for a gallon of fuel, the good is fuel, the retail location is a retail store providing fuel, and the customer device is one of:

a phone, a tablet, and a wearable processing device.