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ANALYZING EMAIL THREADS

  • US 20160285810A1
  • Filed: 03/09/2016
  • Published: 09/29/2016
  • Est. Priority Date: 03/27/2015
  • Status: Active Grant
First Claim
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1. A computer implemented method for displaying an emotion function chain from an email thread, comprising:

  • receiving, at an email content analyzer on an email application hosted by a computer system, an email thread comprising at least a first email and a second email;

    extracting, in response to receiving the email thread, a first set of emotion indicators from a body of the first email and a second set of emotion indicators from a body of the second email;

    determining, based upon the first set and the second set of emotion indicators, a first attitude factor for the first email and a second attitude factor for the second email;

    displaying in a first window on a computer display of the computer system, based upon the first attitude factor and the second attitude factor, an emotion function chain including a pictorial depiction of the attitude factor for the first email and a pictorial depiction of the attitude factor for the second email; and

    displaying, in a second window on the computer display, the body of the first email in response to a user interaction with the pictorial depiction of the attitude factor for the first email.

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