TECHNIQUES FOR AUTOMATED DETERMINATION OF FORM RESPONSES
First Claim
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1. A computer-implemented method, comprising:
- receiving a messaging package from a messaging endpoint at a messaging service;
performing a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package;
determining an administrator account assigned to respond to the messaging package; and
transmitting a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message.
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Abstract
Techniques for automated determination of form responses are described. In one embodiment, a commerce intermediary server may be operative to receive a messaging package from a messaging endpoint at a messaging service; perform a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package; determine an administrator account assigned to respond to the messaging package; and transmit a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message. Other embodiments are described and claimed.
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Citations
20 Claims
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1. A computer-implemented method, comprising:
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receiving a messaging package from a messaging endpoint at a messaging service; performing a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package; determining an administrator account assigned to respond to the messaging package; and transmitting a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. An apparatus, comprising:
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a processor circuit on a device; a network interface; a commerce intermediary server operative on the processor circuit to receive, from the network interface, a messaging package from a messaging endpoint at a messaging service;
perform a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package;
determine an administrator account assigned to respond to the messaging package; and
transmit a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message, the form response package operative to configure the administrator messaging endpoint to respond to the messaging package via the messaging service with the response message. - View Dependent Claims (12, 13, 14, 15)
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16. At least one computer-readable storage medium comprising instructions that, when executed, cause a system to:
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receive a messaging package from a messaging endpoint at a messaging service; perform a natural language processing of the messaging package to determine a response message predicted to correspond to the messaging package; determine an administrator account assigned to respond to the messaging package; and transmit a form response package to an administrator messaging endpoint for the administrator account, the form response package comprising the response message, the form response package operative to configure the administrator messaging endpoint to respond to the messaging package via the messaging service with the response message. - View Dependent Claims (17, 18, 19, 20)
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Specification