ENHANCED COMMUNICATION WITH AN APPLICATION SERVICE PROVIDER BASED ON MEDICAL TELEMETRY COLLECTED BY A USER DEVICE

• US 20160287189A1
• Filed: 03/30/2015
• Published: 10/06/2016
• Est. Priority Date: 03/30/2015
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Modai, Ori, Yoakum, John
• Granted Patent: US 11,259,758 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: A61B 5/0022 Monitoring a patient using a global network, e.g. telephone networks, internet
• CPC Class Codes: A61B 5/01 Measuring temperature of body parts ; Diagnostic temperature sensing, e.g. for malignant or inflamed tissue clinical contact thermometers G01K13/20
• CPC Class Codes: A61B 5/02055 Simultaneously evaluating both cardiovascular condition and temperature
• CPC Class Codes: A61B 5/021 Measuring pressure in heart or blood vessels A61B5/0205 takes precedence
• CPC Class Codes: A61B 5/02438 with portable devices, e.g. worn by the patient
• CPC Class Codes: A61B 5/1123 Discriminating type of movement, e.g. walking or running A61B5/1116, A61B5/112 take precedence
• CPC Class Codes: A61B 5/14532 for measuring glucose, e.g. by tissue impedance measurement
• CPC Class Codes: A61B 5/6898 Portable consumer electronic devices, e.g. music players, telephones, tablet computers
• CPC Class Codes: A61B 5/747 in case of emergency, i.e. alerting emergency services
• CPC Class Codes: G16H 40/67 for remote operation
• CPC Class Codes: G16H 50/20 for computer-aided diagnosis, e.g. based on medical expert systems
• CPC Class Codes: G16H 80/00 ICT specially adapted for facilitating communication between medical practitioners or patients, e.g. for collaborative diagnosis, therapy or health monitoring

Abstract

Embodiments disclosed herein provide methods, systems, and computer readable storage media for facilitating enhanced communication with an application service provider based on medical telemetry collected by a user device. In a particular embodiment, a method provides collecting medical telemetry of a user of the user communication device and processing the medical telemetry to identify abnormalities therein. Upon identifying at least one abnormality in the medical telemetry, the method provides determining whether the at least one abnormality indicates that the user is experiencing a health issue. After determining that the at least one abnormality indicates that the user is experiencing the health issue, the method provides transferring a health notification indicating the health issue to the application service provider.

Claims

1. A non-transitory computer readable storage medium having instructions stored thereon that, when executed by a user communication device, direct the user communication device to communicate with an application service provider based on medical telemetry, the method comprising:

collecting medical telemetry of a user of the user communication device;

processing the medical telemetry to identify abnormalities therein;

upon identifying at least one abnormality in the medical telemetry, determining whether the at least one abnormality indicates that the user is experiencing a health issue;

after determining that the at least one abnormality indicates that the user is experiencing the health issue, transferring a health notification indicating the health issue to the application service provider.

2. The non-transitory computer readable storage medium of claim 1, wherein the method further comprises:

after determining that the abnormality indicates that the user is experiencing the health issue, establishing a user communication with the application service provider.

3. The non-transitory computer readable storage medium of claim 2, wherein the application service provider further uses the medical information to determine at least one of a routing for the user communication and a priority for the user communication.

4. The non-transitory computer readable storage medium of claim 1, wherein compiling medical telemetry of the user comprises:

receiving medical telemetry captured by a plurality of monitor devices external to the user communication device.

5. The non-transitory computer readable storage medium of claim 1, wherein processing the medical telemetry to identify abnormalities therein comprises:

comparing the medical telemetry to a profile for the user that indicates normal values for the medical telemetry; and

wherein an abnormality is identified if a value in the medical telemetry falls outside a corresponding value of the normal values for the medical telemetry.

6. The non-transitory computer readable storage medium of claim 1, wherein processing the medical telemetry to identify abnormalities therein comprises:

comparing the medical telemetry to medical telemetry patterns that correspond to abnormalities; and

wherein an abnormality is identified if a pattern in the medical telemetry substantially matches one of the medical telemetry patterns.

7. The non-transitory computer readable storage medium of claim 1, wherein determining whether the at least one abnormality indicates that the user is experiencing the health issue comprises:

collecting non-medical telemetry of the user; and

processing the non-medical telemetry and the at least one abnormality to determine whether the abnormality indicates that the user is experiencing the health issue, wherein the abnormality does not indicate that the user is experiencing the health issue if the non-medical telemetry indicates an alternate reason for the at least one abnormality, and the abnormality does indicate that the user is experiencing the health issue if the non-medical telemetry does not indicate an alternate reason for the at least one abnormality.

8. The non-transitory computer readable storage medium of claim 1, wherein the method further comprises:

providing the user with an option to override the determination that the at least one abnormality indicates that the user is experiencing the health issue.

9. The non-transitory computer readable storage medium of claim 1, wherein the method further comprises:

receiving information from the application service provider based on the medical information; and

presenting the information to the user.

10. The non-transitory computer readable storage medium of claim 1, wherein transferring medical information indicating the health issue to the application service provider comprises:

transferring the health notification in one of a Session Initiation Protocol (SIP) session request or a data channel associated with a WebRTC media connection request.

11. A method of operating an application service provider system to handle communications based on medical telemetry, the method comprising:

receiving a health notification about a user from a user communication device, wherein the user communication device transfers the health notification in response to determining that medical telemetry collected by the user communication device includes at least one abnormality that indicates that the user is experiencing a health issue; and

establishing a user communication with the user communication device.

12. The method of claim 11, further comprising:

based on the health notification, at least one of prioritizing the user communication and routing the user communication.

13. The method of claim 11, further comprising:

transferring a request for more detailed medical information to the user communication device; and

after the user provides consent, receiving the more detailed medical information from the user communication device.

14. The method of claim 11, further comprising:

providing a user profile to the user communication device, wherein the user communication device processes the medical telemetry with the user profile to determine whether the at least one abnormality indicates that the user is experiencing the health issue.

15. The method of claim 14, further comprising:

during the user communication, receiving feedback regarding the health issue;

adjusting the user profile based on the feedback; and

transferring the adjusted user profile to the user communication device.

16. An application service provider system for handling communications based on medical telemetry, the application service provider system comprising:

a communication interface configured to receive a health notification about a user from a user communication device, wherein the user communication device transfers the health notification in response to determining that medical telemetry compiled by the user communication device includes at least one abnormality that indicates that the user is experiencing a health issue, and establish a user communication with the user communication device; and

a processing system configured to determine a routing for the user communication based on the health notification.

17. The application service provider system of claim 16, further comprising:

the processing system configured to prioritize the user communication based on the medical information.

18. The application service provider system of claim 16, further comprising the communication interface configured to:

transfer a request for more detailed medical information to the user communication device, wherein the user communication device prompts the user for consent to transfer the more detailed medical information to the application service provider; and

after the user provides consent, receive the more detailed medical information from the user communication device.

19. The application service provider system of claim 16, further comprising:

the processing system configured to generate a user profile; and

the communication interface configured to transfer a user profile to the user communication device, wherein the user communication device processes the medical telemetry with the user profile to determine whether the at least one abnormality indicates that the user is experiencing the health issue.

20. The application service provider system of claim 19, further comprising:

a user interface configured to receive feedback regarding the health issue during the user communication;

the processing system configured to adjust the user profile based on the feedback; and

the communication interface configured to transfer the adjusted user profile to the user communication device.