CUSTOMER INFORMATION MANAGEMENT DEVICE, STORE TERMINAL, CUSTOMER INFORMATION MANAGEMENT METHOD, AND PROGRAM

• US 20160292712A1
• Filed: 08/12/2014
• Published: 10/06/2016
• Est. Priority Date: 11/14/2013
• Status: Abandoned Application

• Current Assignee: NEC Corporation
• Original Assignee: NEC Corporation
• Inventors: TEZUKA, Hiroshi, KURODA, Masaharu
• Application Number:
  US15/035,538
• Publication Number:
  US 20160292712A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/0637 Strategic management or analysis, e.g. setting a goal or target of an organisation; Planning actions based on goals; Analysis or evaluation of effectiveness of goals
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/204 comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 20/4014 Identity check for transactions
• CPC Class Codes: G06Q 20/40145 Biometric identity checks
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0238 at point-of-sale [POS]
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/10 Services
• CPC Class Codes: G07F 7/0893 the card reader reading the card in a contactless manner

Abstract

A customer information management device (10) includes: a store visit estimation unit (110) that estimates, based on store visit prediction information enabling prediction of a customer'"'"'s store visiting state and customer identification information enabling unique identification of the customer, the store visiting state of the customer identified by the customer identification information; and a customer information transmission unit (120) that transmits, when the customer'"'"'s visiting state is estimated, the customer identification information and customer information to a store terminal, the customer information being relevant to the customer identified by the customer identification information.

Claims

1. A customer information management device, comprising at least one processor, the processor

estimating, based on store visit prediction information enabling prediction of a customer'"'"'s store visiting state and customer identification information enabling unique identification of the customer, the store visiting state of the customer identified by the customer identification information, and

transmitting, when the customer'"'"'s visiting state is estimated, the customer identification information and customer information to a store terminal, the customer information including at least authentication data for personal authentication of the customer identified by the customer identification information.

2. The customer information management device according to claim 1,

wherein the store visit prediction information includes at least one of position information of the customer, store identification information for identifying a store that the customer is visiting, and use declaration information indicating an intention of the customer to use a coupon, and

the customer information further includes coupon information regarding a coupon available for the customer identified by the customer identification information.

3. The customer information management device according to claim 1,

wherein each type of the store visit prediction information has a store visit certainty degree score linked thereto indicating a certainty degree of a visit of the customer, and

the processor calculates a sum of the store visit certainty degree scores linked to one or more pieces of the acquired store visit prediction information, and estimates the store visiting state using the calculated sum.

4. The customer information management device according to claim 1,

wherein the processor estimates one of a first store visiting state indicating a state in which the customer is visiting a store, and a second store visiting state indicating a state in which the customer has not yet visited the store but will visit the store later, as the store visiting state, and

the processor determines a transmission timing of the customer identification information and the customer information based on the estimated store visiting state.

5. The customer information management device according to claim 1,

wherein each type of the store visit prediction information has a spending likelihood score linked thereto indicating a likelihood of spending by the customer, and

the processor calculates a sum of the spending likelihood scores linked to one or more pieces of the acquired store visit prediction information, and selects a type of the customer information to be transmitted using the calculated sum.

13. The customer information management device according to claim 1, wherein the processor transmits authentication data for personal authentication of the customer, the authentication data being used for personal authentication for payment.

6. A store terminal comprising at least one first processor, the store terminal communicably connected to a customer information management device comprising at least one second processor,

the second processor

estimating, based on store visit prediction information enabling prediction of a customer'"'"'s store visiting state and customer identification information enabling unique identification of the customer, the store visiting state of the customer identified by the customer identification information, and

transmitting, when the customer'"'"'s visiting state is estimated, the customer identification information and customer information to a store terminal, the customer information including at least authentication data for personal authentication of the customer identified by the customer identification information,

the first processor

acquiring the customer identification information and the customer information transmitted from the customer information management device;

device,

storing the acquired customer identification information and the acquired customer information in association with each other,

detecting at least one of use of the customer information, passage of a predetermined amount of time from the acquisition of the customer information, and the customer'"'"'s leaving of the store, and

executing predetermined processing relevant to the customer information or to customer information which is associated with the customer identification information corresponding to the customer, based on a detection result.

7. The store terminal according to claim 6, the first processor

displaying the acquired customer information,

changing a display of the customer information as the predetermined processing.

8. The store terminal according to claim 6,

wherein the first processor deletes the customer information as the predetermined processing.

9. A customer information management method performed by a computer, comprising:

estimating, based on store visit prediction information enabling prediction of a customer'"'"'s store visiting state and customer identification information enabling unique identification of the customer, the store visiting state of the customer identified by the customer identification information; and

transmitting, when the customer'"'"'s visiting state is estimated, the customer identification information and customer information to a store terminal, the customer information being relevant to the customer identified by the customer identification information.

10. A customer information management method performed by a computer communicably connected to a customer information management device comprising at least one processor estimating, based on store visit prediction information enabling prediction of a customer'"'"'s store visiting state and customer identification information enabling unique identification of the customer, the store visiting state of the customer identified by the customer identification information, and transmitting, when the customer'"'"'s visiting state is estimated, the customer identification information and customer information to a store terminal, the customer information being relevant to the customer identified by the customer information including at least authentication data for personal authentication of the customer identified by the customer identification information,

the customer information management method comprising:

acquiring the customer identification information and the customer information transmitted from the customer information management device;

storing the acquired customer identification information and the acquired customer information in association with each other;

detecting at least one of use of the customer information, passage of a predetermined amount of time from the acquisition of the customer information, and the customer'"'"'s leaving of the store; and

executing predetermined processing relevant to the customer information or to customer information which is associated with the customer identification information corresponding to the customer, based on a result of the detection.

11. A non-transitory computer readable medium storing a program causing a computer to function as:

a store visit estimation unit that estimates, based on store visit prediction information enabling prediction of a customer'"'"'s store visiting state and customer identification information enabling unique identification of the customer, the store visiting state of the customer identified by the customer identification information; and

a customer information transmission unit that transmits, when the customer'"'"'s visiting state is estimated, the customer identification information and customer information to a store terminal, the customer information being relevant to the customer identified by the customer identification information.

12. A non-transitory computer readable medium storing a program causing a computer communicably connected to a customer information management device comprising at least one processor estimating, based on store visit prediction information enabling prediction of a customer'"'"'s store visiting state and customer identification information enabling unique identification of the customer, the store visiting state of the customer identified by the customer identification information, and transmitting, when the customer'"'"'s visiting state is estimated, the customer identification information and customer information to a store terminal, the customer information being relevant to the customer identified by the customer information including at least authentication data for personal authentication of the customer identified by the customer identification information, to function as:

an acquisition unit that acquires the customer identification information and the customer information transmitted from the customer information management device;

a storage unit that stores the acquired customer identification information and the acquired customer information in association with each other;

a detection unit that detects at least one of use of the customer information, passage of a predetermined amount of time from the acquisition of the customer information, and the customer'"'"'s leaving of the store; and

an execution unit that executes predetermined processing relevant to the customer information or to customer information which is associated with the customer identification information corresponding to the customer, based on a detection result of the detection unit.