CUSTOMIZED AUTOMATED INSTALL PROCESS

• US 20160299750A1
• Filed: 04/13/2016
• Published: 10/13/2016
• Est. Priority Date: 04/13/2015
• Status: Abandoned Application

• Current Assignee: Quantum Corporation (Chi Ko Investment Co., Ltd.)
• Original Assignee: Quantum Corporation (Chi Ko Investment Co., Ltd.)
• Inventors: Koniges, John, Obernolte, Jeanette, Lewis, Andrew, Bannister, Neil, Badger, John, Olsen, Paal, Metcalf, Rob
• Application Number:
  US15/097,540
• Publication Number:
  US 20160299750A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 8/61 Installation
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 50/184 Intellectual property management

Abstract

Computerized methods and apparatus capture electronic information about a purchase of a combination of computer hardware and software. A registration associated with the purchase is detected as part of an installation of the computer hardware or software. A customized automated installation process that provides a graphical linear experience through the installation of the computer hardware or software is provided. The graphical linear experience is presented on computer hardware other than computer hardware included in the purchase. The graphical experience includes photographs or diagrams that are customized to the purchase based on the purchased items. The customized automated installation process runs, at least in a part, on a processor other than a processor included in the purchase. Step by step instructions that are customized for the combination of hardware and software are presented. Electrical connectivity, data connectivity, provisioning results, and other information are acquired during the installation.

Claims

1. A non-transitory computer-readable storage device storing instructions that when executed by a computer control the computer to perform a method, comprising:

capturing electronic information about a purchase of computer hardware or software;

detecting a registration associated with the purchase of the computer hardware or software, where the registration is initiated as part of an installation of the computer hardware or software; and

providing a customized automated installation process that provides a graphical linear experience through the installation of the computer hardware or software, where the graphical linear experience is presented on computer hardware other than computer hardware included in the purchase that is being installed, and where the customized automated installation process runs, at least in part, on a processor other than a processor included in the purchase that is being installed.

2. The non-transitory computer-readable storage device of claim 1, where capturing the electronic information includes receiving data from a point of sale device, receiving data from a server involved in the purchase, or receiving data from a website involved in the purchase.

3. The non-transitory computer-readable storage device of claim 1, where the electronic information includes an identifier of the computer hardware, an identifier of the computer software, an activation start time, an activation duration, an activation end time, or license details.

4. The non-transitory computer-readable storage device of claim 1, where detecting the registration includes receiving registration data from a server accessed during the registration or from a website accessed during the registration, and where the registration data includes user identity information, hardware identity information, software identity information, activation information, or license information.

5. The non-transitory computer-readable storage device of claim 1, where the graphical linear experience includes an ordered series of verifiable steps that are presented without branch points.

6. The non-transitory computer-readable storage device of claim 5, where members of the ordered series of verifiable steps are verified on a per step basis.

7. The non-transitory computer-readable storage device of claim 6, where the customized automated installation process maintains a log of the progress of the graphical linear experience on a per step basis.

8. The non-transitory computer-readable storage device of claim 1, where the customized automated installation process receives a photograph of at least a portion of the computer hardware and provides an annotated version of the photograph as part of the customized automated installation process.

9. The non-transitory computer-readable storage device of claim 1, where the customized automated installation process receives a photograph of at least a portion of the computer hardware and verifies ownership of the portion of the computer hardware based, at least in part, on a visual identifier in the photograph.

10. The non-transitory computer-readable storage device of claim 1, where the customized automated installation process provides real-time up-to-date installation information to a technical support organization associated with the computer hardware or software during the installation of the computer hardware or software, where the real-time up-to-date installation information includes cable connectivity information, network address verification information, communication verification information, or provisioning information.

11. The non-transitory computer-readable storage device of claim 10, where the real-time up-to-date installation information is provided on a step-by-step basis during the installation of the computer hardware or software.

12. The non-transitory computer-readable storage device of claim 1, where the customized automated installation process dynamically updates the graphical linear experience by selecting information to present at a subsequent step in the installation based, at least in part, on a result achieved at a previous step in the installation.

13. An apparatus, comprising:

a processor;

a memory that stores information about a purchase of computer hardware or software;

a set of circuits; and

an interface that connects the processor, the memory, and the set of circuits;

the set of circuits comprising;

a first circuit that captures electronic data about the purchase;

a second circuit that provides a customized presentation from a customized automated installation process, where the customized presentation is based, at least in part, on the electronic data; and

a third circuit that monitors the customized automated installation process.

14. The apparatus of claim 13, where the first circuit captures the electronic data about the purchase from a point of sale device, from a website involved in the purchase, or from a server involved in the purchase.

15. The apparatus of claim 14, where the electronic data about the purchase includes a hardware identifier, a software identifier, or license details including a license start time, a license stop time, a license duration, or a licensed number of users.

16. The apparatus of claim 13, where the customized presentation is a linear graphical presentation that includes no branch points discernible to the user.

17. The apparatus of claim 16, where the third circuit performs verification of the customized presentation at each step presented.

18. The apparatus of claim 17, where the third circuit selectively provides an electronic log of the verification of the customized presentation, where the electronic log includes cable connection information, electrical connectivity information, address provisioning information, or data communication information.

19. The apparatus of claim 13, where the apparatus is not part of the computer hardware, and where the customized automated installation process is not a part of the software.

20. An integrated circuit, comprising:

gates configured to identify a purchased item at a time when the item is purchased;

gates configured to identify a registration of the purchased item, where the registration occurs at a point in time after the purchase; and

gates configured to reconcile the purchased item and the registration and to produce an installation presentation specific to the purchased item.