SERVER AND METHOD FOR DETERMINING ATTRIBUTE INFORMATION OF CUSTOMER BY THE SAME

• US 20160307215A1
• Filed: 04/15/2016
• Published: 10/20/2016
• Est. Priority Date: 04/17/2015
• Status: Abandoned Application

• Current Assignee: Toshiba Tec Corporation (Toshiba Corporation)
• Original Assignee: Toshiba Tec Corporation (Toshiba Corporation)
• Inventors: Kogoshi, Takahiro
• Application Number:
  US15/099,761
• Publication Number:
  US 20160307215A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data

Abstract

A server comprises a storage section configured to store for each attribute a behavior pattern, which characteristically represents a behavior of a customer who visits a store by an attribute of the customer, a measurement module configured to measure the behavior of the customer in the store based on an image of the customer captured by a camera arranged in the store, a reception module configured to receive an inquiry of the attribute of the customer from a sales processing apparatus which executes a transaction processing on a sales object sold to a customer in the store, and an attribute determination module configured to determine, if the inquiry is received by the reception module, the attribute of the customer by comparing the behavior of the customer measured by the measurement module with the behavior pattern stored in the storage section.

Claims

1. A server which communicates with a sales processing apparatus, comprising:

a storage section configured to store a behavior pattern, which characteristically represents a behavior of a customer who visits a store in the store by an attribute of the customer, for each attribute;

a measurement module configured to measure the behavior of the customer in the store based on an image of the customer captured by a camera arranged in the store;

a reception module configure to receive an inquiry of the attribute of the customer from the sales processing apparatus which executes a transaction processing on a sales object sold to the customer in the store; and

an attribute determination module configure to determine the attribute of the customer by comparing the behavior of the customer measured by the measurement module with the behavior pattern stored in the storage section if the inquiry is received by the reception module.

2. The server according to claim 1, further comprising a sending module configured to send attribute information indicating the attribute of the customer determined by the attribute determination module to the sales processing apparatus.

3. The server according to claim 1, wherein

the behavior pattern stored in the storage section includes a flow-line pattern of a flow-line indicating tracks of the behavior of the customer in the store for a period from a moment when the customer enters the store to a moment the customer performs the transaction processing on the sales objects purchased by the customer with the sales processing apparatus;

the measurement module measures the flow-line of the customer who enters the store; and

the attribute determination module compares the measured flow-line of the customer with the flow-line pattern to determine the attribute of the customer.

4. The server according to claim 3, wherein

the behavior pattern stored in the storage section further includes a shop arrival time pattern, corresponding to an attribute, which indicates a shop arrival time when the customer with the attribute often visits the store;

the measurement module further measures the shop arrival time of the customer who visits the store; and

the attribute determination module further determines the attribute of the customer by comparing the shop arrival time with the shop arrival time pattern if no attribute is determined based on the flow-line of the customer.

5. The server according to claim 4, wherein

the behavior pattern stored in the storage section further includes a staying time pattern, corresponding to an attribute, which indicates a distinctive staying time from a moment when a customer having an attribute visits the store to a moment when the customer performs the transaction processing;

the measurement module further measures the staying time of the customer who visits the store; and

the attribute determination module further determines the attribute of the customer by comparing the staying time with the staying time pattern if no attribute is determined based on the shop arrival time of the customer.

6. A method for determining an attribute of a customer who visits a store with a server, having a storage section for storing for each attribute a behavior pattern which characteristically represents by an attribute of the customer a behavior of the customer in the store, which communicates with a sales processing apparatus, including:

measuring the behavior of the customer in the store based on a captured image of the customer;

receiving an inquiry of the attribute of the customer from the sales processing apparatus which executes a transaction processing on a sales object sold to the customer in the store; and

determining the attribute of the customer by comparing the measured behavior of the customer with the behavior pattern stored in the storage section if the inquiry is received.