PREDICTIVE ELECTRONIC MESSAGE MANAGEMENT SYSTEMS AND CONTROLLERS
First Claim
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1. An electronic message processing system utilizing an interaction pattern analysis module, comprising:
- a plurality of electronic processing devices;
an electronic communications network transceiver device in communication with the plurality of electronic processing devices; and
a memory device in communication with the plurality of electronic processing devices, the memory device storing instructions configured in a set of programmatically distinct modules, the modules comprising (i) an interaction message processing module, (ii) an interaction message type analysis module, (iii) an interaction component module, and (iv) an interaction analysis module, and wherein the modules, when executed by the plurality of electronic processing devices, direct the plurality of electronic processing devices to;
receive as input, into the interaction message processing module and from a plurality of remote user devices, each of the plurality of remote user devices being associated with a specific user, data indicative of at least one electronic message received from each of the specific users;
receive as input, into the interaction message type analysis module and from the interaction message processing module, at least a portion of each at least one electronic message;
determine, by the interaction message type analysis module and based on the at least a portion of each at least one electronic message, an interaction type associated with each at least one electronic message;
receive as input, into the interaction analysis module, data indicative of at least one rule for recognizing an interaction pattern in a plurality of interaction events;
receive as input, into the interaction analysis module, data indicative of a plurality of interaction events associated with a specific user, the plurality of interaction events comprising at least one electronic message from the specific user;
determine, by the interaction analysis module and based on (i) the data indicative of the plurality of interaction events associated with the specific user and (ii) the respective interaction type associated with each at least one electronic message of the plurality of interaction events, at least one interaction outgoing message to transmit to the specific user; and
output, by the interaction message processing module via the electronic communications network transceiver device, the at least one interaction outgoing message to the specific user.
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Abstract
Systems, methods, and articles of manufacture provide for interaction management (IM) data processing that allows for automated analysis of, response to, and/or identification of patterns in electronic messages (e.g., emails, text messages), via specially-programmed data processing modules configured to be executed in a communications system environment.
196 Citations
12 Claims
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1. An electronic message processing system utilizing an interaction pattern analysis module, comprising:
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a plurality of electronic processing devices; an electronic communications network transceiver device in communication with the plurality of electronic processing devices; and a memory device in communication with the plurality of electronic processing devices, the memory device storing instructions configured in a set of programmatically distinct modules, the modules comprising (i) an interaction message processing module, (ii) an interaction message type analysis module, (iii) an interaction component module, and (iv) an interaction analysis module, and wherein the modules, when executed by the plurality of electronic processing devices, direct the plurality of electronic processing devices to; receive as input, into the interaction message processing module and from a plurality of remote user devices, each of the plurality of remote user devices being associated with a specific user, data indicative of at least one electronic message received from each of the specific users; receive as input, into the interaction message type analysis module and from the interaction message processing module, at least a portion of each at least one electronic message; determine, by the interaction message type analysis module and based on the at least a portion of each at least one electronic message, an interaction type associated with each at least one electronic message; receive as input, into the interaction analysis module, data indicative of at least one rule for recognizing an interaction pattern in a plurality of interaction events; receive as input, into the interaction analysis module, data indicative of a plurality of interaction events associated with a specific user, the plurality of interaction events comprising at least one electronic message from the specific user; determine, by the interaction analysis module and based on (i) the data indicative of the plurality of interaction events associated with the specific user and (ii) the respective interaction type associated with each at least one electronic message of the plurality of interaction events, at least one interaction outgoing message to transmit to the specific user; and output, by the interaction message processing module via the electronic communications network transceiver device, the at least one interaction outgoing message to the specific user. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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Specification