PROVISION OF INFERENTIALLY DERIVED GUIDANCE TO EMERGENCY RESPONSE PERSONNEL

• US 20160337828A1
• Filed: 05/15/2015
• Published: 11/17/2016
• Est. Priority Date: 05/15/2015
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Michaelis, Paul Roller, Fletcher, Mark J.
• Granted Patent: US 9,813,883 B2
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06N 5/045 Explanation of inference; Explainable artificial intelligence [XAI]; Interpretable artificial intelligence
• CPC Class Codes: H04W 12/06 Authentication
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 48/20 Selecting an access point

Abstract

An exemplary aspect relates an emergency response system and associated technologies. More specifically, an exemplary aspect relates to first responder and associated equipment access to one or more communications systems at, for example, an emergent event. Another exemplary aspect relates to an inference engine for first responders that assists with making inferences based on received information and/or more or more prior inference(s) and optionally automatically providing the inference and/or a recommendation(s) to one or more destinations, such as a communications device. Still another aspect relates to access point authentication and management for certain class(es) of personnel optionally based on location information.

Claims

1. A system to assist with managing an emergent event comprising:

a plurality of fixed or deployable sensors;

a second plurality of sensors, ones of the second plurality of sensors associated with respective ones of a plurality of users;

one or more tracking devices associated with respective ones of the plurality of users;

a processor, memory and inference engine adapted to;

receive information from a plurality of the sensors and the one or more tracking devices, determine, based on the information from the plurality of fixed or deployable sensors and the plurality of sensors associated with the plurality of users if a deviation from an expected course of action has occurred, and generate an inference based on the determination, and

a communications module in communication with the processor that provides one or more of a navigational aid and instructions to one or more of the plurality of users based on the inference.

2. The system of claim 1, further comprising an artificial intelligence module in communication with the interference engine adatped to initiate an action based on the inference.

3. The system of claim 1, further comprising a dynamic database adapted to store information about one or more facilities, one or more sensors, and one or more tracking devices.

4. The system of claim 3, wherein the dynamic database is created upon an occurrence of the emergent event at the one or more facilities.

5. The system of claim 3, wherein the dynamic database is accessible to one or more first responders during an emergent event based on a modified authentication.

6. The system of claim 1, further comprising an access point authentication system adapted to provide first responders access to a wireless network at a facility with the emergent event.

7. The system of claim 6, further comprising a token recognition module adapted to cooperate with an access point management module to allow access to a wireless network.

8. The system of claim 6, further comprising a tunneling module adapted to allow first responders access to a first portion of the wireless network and deny access to another portion of the wireless network.

9. The system of claim 6, further comprising one or more tokens adapted to be used as an authentication factor to a wireless network during an emergent event.

10. The system of claim 1, wherein the one or more tracking devices receive location information from one or more access points at a location with an emergent event.

11. A method to assist with managing an emergent event comprising:

receiving data from a plurality of fixed or deployable sensors;

receiving data from a second plurality of sensors ones of the second plurality of sensors associated with respective ones of a plurality of users;

receiving data from one or more tracking devices associated with respective ones of the plurality of users;

determining, based on the information from the plurality of fixed or deployable sensors and the plurality of sensors associated with the plurality of users if a deviation from an expected course of action has occurred;

generating an inference based on the determination; and

providing via a communication interface, one or more of a navigational aid and instructions to one or more of the plurality of users based on the interference.

12. The method of claim 11, further comprising initiating an action, using an artificial intelligence module, based on the inference.

13. The method of claim 11, further comprising storing in a dynamic database information about one or more facilities, one or more sensors, and one or more tracking devices.

14. The method of claim 13, wherein the dynamic database is created upon an occurrence of the emergent event at the one or more facilities.

15. The method of claim 13, wherein the dynamic database is accessible to one or more first responders during an emergent event based on a modified authentication.

16. The method of claim 11, further comprising providing first responders access to a wireless network at a facility with the emergent event.

17. The method of claim 16, further comprising cooperating with an access point management module to allow access to a wireless network.

18. The method of claim 16, further comprising allowing first responders access to a first portion of the wireless network and deny access to another portion of the wireless network.

19. The method of claim 16, wherein one or more tokens are adapted to be used as an authentication factor to a wireless network during an emergent event.

20. The method of claim 11, wherein the one or more tracking devices receive location information from one or more access points at a location with an emergent event.

21. An emergency system for an emergent event comprising:

an inference engine adapted to receive an indication of a 911 communication;

a sensor data collection module adapted to receive information from one or more sensors at a location corresponding to a location of the 911 communication;

an artificial intelligence module adapted to correlate available information about the location, with a query to a database, to the location of the 911 communication;

a processor in communication with the artificial intelligence module and inference engine adapted to determine an inference based on the information from the one or more sensors and the available information about the location; and

a communication interface in communication with the processor that provides one or more of a navigational aid and instructions to one or more of a plurality of first responders to the emergent event based on the determined inference.

22. The system of claim 21, where there is little or no information about the nature of the emergency associated with the 911 communication.

23. The system of claim 21, wherein the available information includes one or more of employee information, medical information, employee location information, historical information and building information.

24. The system of claim 21, wherein the inference is provided to one or more first responders over a communication infrastructure in the location.

25. The system of claim 24, wherein the inference is based on a combination of historical information obtained from one or more databases and real-time data obtained from one or more sensors.